I haven't deposited in 5 years. Withdrew quite a bit last year but haven't withdrawn any money this year. Started the month winning but then lost about 30BIs and won back about 25.

I started getting silver chests at 1650 I think, then golds at, 4250 which dropped down to 3600, then platinums at 8000. I I opened 4 or 5 platinums, then my last platinum (which came at the end of the 25BI upswing) went up to 10250. Now I'm back to Gold at 4250.

Boosts have pretty much been 50% of a chest the whole time (ie; 4000 boost for an 8000 chest) and I've tried hard to only play when the boost is on. I've also hit some high multipliers pushing my rakeback up to 43%, but even if my top multipliers where the lowest I'd still be at around 25% and winning after rakeback.

So far this month (since July 7th) I've paid $952 in rake and received $401 back ($223 cash and 17,800 Star coins) which has included a $34.35 gold chest and $103.70 and $62.22 platinum chests.

Honestly have no idea what's going on with the chests. Does it matter when I open the chests or should I wait until I have boost (whatever the f that means) to open them? Or does boost only matter with what type of chest I get?

You need to open it within 3 months or it expires.
The boost is 'on' when you see yellow in the progress bar. A new boost occurs 8 hours after you complete the last boost. Try to play with the boost on, it usually effects red & blue chests more, as they tend to get bigger boosts.

Wow, that's an amazing series of chests you have been getting!!
Thanks for all the info, very helpful.
Could you post a screenshot of the progress bar with this huge boost, please? Would be pretty amazing to see that
I'm curious to know how much 1 BI is for you (I guess it's possible to work out from what you said?).

I'm still amazed at the rakeback you are getting! so it seems to be around 40%? (sometimes higher?!) Do keep us informed of how it goes, it will be very interesting to see how this progresses.

Sadly back to Gold chests at 4250 now with 1800 boosts.

One BI is $25

This is the answer of Stars Support (l can just say wow for now):

Rewards are personalised based on your gaming preferences, giving you more chances to enjoy the types of gaming you already know and like. You will also receive some StarsCoin in Chests, as well as some reward points to help you on your way to winning your next Chest. The table does not suggest that it's refelcting a minimum value.

Chests contain different types of rewards which depend on where you play. When you open a Chest, you can earn:

- Tickets to a number of our different games including Spin & Gos, Sit & Gos, The Deal as well as our special Stars Rewards Freerolls.
- Rewards you can use instantly including cash, Tournament Money, StarsCoin, instant bonuses, free Casino Spins and free Sports bets when applicable.
- Reward points that will give you a head start towards completing your next progress bar!

Keep in mind that these rewards are subject to change, depending on our products availability.

The table does not suggest that it's refelcting a minimum value. --> that's the part that strikes me the most suprising?

Yes, i was going to say that.

'The table does not suggest that it's refelcting a minimum value.' WTF! lol

I suppose you could say it doesn't 'suggest' anything at all.
Instead rather, it totally declares as a fact that you will get a prize with a value between 7 cents and $1000.

I think you might have to persevere with emailing support again. Maybe this time, you might get a proper answer from someone else, who will address the problem.

Could you post a screenshot of this email they sent you?
You should black out your username & email address and any other personal details, from the screenshot. I think it's worth posting on the software thread, see what the Pokerstars reps have to say.
And if they think that zero starcoins is a prize, perhaps they can furnish us with a frequency of how often to expect this?

The whole thing is just a joke

I've always gotten Red chests with 240pts and 45pts boost. However the rewards have been random and I've gotten from 7 to 42 coins plus points for the next chest.

I had no idea that the same color chest could require a different number of points to complete and that there were also variations in the boost given.

I open 2 to 3 Red chests per week so the damage is limited for me. But it's a shame that I have to come to a forum to discover such things about this complicated VIP system.

Excuse the delay, after opening the platinum chest I opened, the next figures for the following one were:

20,000 points required
2,400 for the next boost (but because I carried on playing I believe I already hit one boost so don't know if that needs to be accounted for)

Hope this helps somehow

Thanks for getting back to us

Yes it all helps build up a picture of what chests points requirements exist & the typical boost amounts that come with them, so that people know better what to expect.
They can then look up the rakeback on the table, or calculate it.
If i can get significantly more info on the sort of chest point/boost sequences that different people receive, I'll update the tables and hopefully have a much clearer picture of exactly how this new system works (i.e. things like the different categories that exist and how people are moved from one to the other).

Cheers

my bronze chests are 2350 points with 360 boosts

my blue chests are 675 with 160 boosts

Ok, got it cleared up. Don't ask me why they do this but in the player history audit file, sometimes the credited starcoins are split (2 starcoins + 10 starcoins f.e.) and sometimes they aren't (42 starcoins straight away). I only now saw that in the column "Table Name / Player / Tournament #" the same number was shown for 2 different lines.

So, i did always get more than the minimum 7 cents. I apologize for the mistake.

Glad to hear you've got that cleared up
Sounds like your audit file might be a bit confusing and could have been written more clearly.


I think perhaps what the original support person (in the Pokerstars email) may have meant was, that sometimes you get some of it in starcoins instead of cash? Sometimes their english is not very good.
You should always get at least the minimum value in the column that relates to your chest type (or chest colour, if you like) in the table.

That's great thanks for letting us know

Very nice post Wild Card.

I actually had a 800 points bronze chest for a short time then all of the sudden 1400 points. So they cut my rakeback by almost 50%.

I have another question the ev $ in each chests is a combination of all the prices they contain??? so 100 SC =1$ cash freerolls = useless cash obv is good. But what about the green rewards points. If i lets say get 100 of those this should be worth 1$ right or is this wrong.

i agree with you i also like the chests if only the rb remained the same. I would even understand a cut for reg players in favor of rec players. So they get bigger prices and come back more often because of this but thats not the case. All i can see right now is a slow but steady progress towards non skilled gambling aka casino. It began when amaya bought PS. Year by year they try to move people more and more of poker into casino. It started way back when they introduced casino. With the increase in rake year by year. Introducing unbeatable games. The Deal jackpot. Deposit bonuses only for casino. Soon prices the prices you will win in chests will only be for casino only I guarantee it. They will lure people into those ****ty games that no one of us wants to play.

It's worth one dollar of rake contribution so in your case of Bronze chest at 1400 the 100 rewards points are worth 7.1% of a bronze chest which it self has an EV of $1.17 according to Wild card's chart so your 100 reward points have an EV value of about $0.08.

Thanks
Ah that's interesting. How many days/weeks did you get bronze 800 (before they changed it to bronze 1400) ?
What boost do you now get with your bronze 1400?
Yes, the EV is the simple calculation, of the probability of all of the possible chest values at once.
Reward Points. If you look again at my Opening Post, under 'unboosted chests', you will see: 1 Reward Point = 1 cent of rake paid.
So yes 100 Reward Points is worth $1 - but it is worth $1 to Pokerstars only (not you), it's the rake you have paid.
So generally speaking, if you have 100 Reward Points, it means that you have paid Pokerstars $1 in rake.

If you play with 'boost on', then you get 2 Reward Points per 1 cent of rake paid.
If you get something called 'Points towards next chest' this is a discount on your next chest. This discount reduces, by a small amount, the total amount of rake required to open that next chest.

Ah, we were replying at the same time good answer

I get it you have to see how many chests you can open with the the poins towards the next chests. So they are pretty damn useless it felt like 100 are worth 1$ cause the rest of the prices were so low but i was wrong thank you for clearing that up. My last 3 bronze chests i was pretty lucky then and it felt like normal rakeback. I got 3$ twice and the 5 $ once. So 2 7%ers and one 5%er.

As towards my jump from 800 to 1400 points i think it was at the point when i turned into a winning player but i am not sure didint pay that much attention to it. As for my boost its only about 1/4 of a total chests so arround 350 points.

My first impression of this rewards program is it reminds me of video games. Like the loot crates in overwatch

thanks for this awesome thread

im still abit confused. with my grinding schedule i have the option of getting 4 bronze chests, or 2 silver. what would be the best? ($ wise)

It looks so bloody random to me. My first platinum chest of the day I needed like 10k points for, and then the next one 20k, followed by another 10k one. Can't see any logic in this.

This was suppose to be "better and more exciting" for the casual. As a dirty casual who ocasionally caught ailverstar status but essentially stayed chrome, I find this rather ****.
I feel I defo get a lot less and only ever see ****ty red chests with 7 - 12 starcoins.
I saw a 42 once.
Whoop de ****ing doo.
Maybe I just need to play more....