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Change password problems on Pokerstars.es

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04-17-2019 , 01:53 PM

Tyson_931

stranger

Join Date: Mar 2019 Posts: 3

When I try to log in on Pokerstars.es I immediately get the message that I need to change my password. When I try to change my password I constantly get the message that my password is to weak all though I meet all their requirements. At least: 1 capital letter, 1 normal letter, 1 number, 1 symbol.

I also tried to change my password by clicking on forget password and get a link to change password but I get the same problem.

Anyone facing the same problem when you try to log in on Pokerstars.es?

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04-18-2019 , 05:26 AM

wanderer_pro

journeyman

Join Date: Mar 2012 Posts: 290

Quote:

Originally Posted by Tyson_931

I have the same issue. Messaged support, no answer so far

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04-19-2019 , 07:09 AM

YugiohPro

old hand

Join Date: Apr 2006 Posts: 1,496

I am having this issue as well

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04-20-2019 , 02:10 PM

tedinho93

stranger

Join Date: Apr 2019 Posts: 7

Same problem here, they don't answer my emails. I'm trying contact now by twitter @StarsSupport

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04-24-2019 , 02:32 PM

wanderer_pro

journeyman

Join Date: Mar 2012 Posts: 290

are you guys still waiting for this issue to be resolved?

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04-25-2019 , 06:31 AM

malaeem

stranger

Join Date: Apr 2019 Posts: 3

Quote:

Originally Posted by wanderer_pro

are you guys still waiting for this issue to be resolved?

They sent me new password, but it didn't help at all - still have to change to new one and can't do that....
It took them WEEK to reset password, i'm a bit scared how long will it take

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04-25-2019 , 07:48 AM

wanderer_pro

journeyman

Join Date: Mar 2012 Posts: 290

Quote:

Originally Posted by malaeem

They sent me new password, but it didn't help at all - still have to change to new one and can't do that....
It took them WEEK to reset password, i'm a bit scared how long will it take

they did the same for me and it didnt work. they also send me this

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Hello Grzegorz,

Thank you for your reply.

Rest assured your funds an overall account and are not affected and safe.

The issue you have reported has been assigned to our programming team for further investigation. Your report has been made a priority and as soon as we have further details, we will contact you directly.

Thank you for your patience while we work on resolving this issue as soon as possible.

Should you wish to contact us again please create and send us a new email as replies to this email may not be monitored for long periods of time and there is a risk of unnecessary delays.

Regards,

Adrian
Technical Specialist
Stars Support

i guess we need to wait, but it's been a week now and its ****ing frustrating

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04-25-2019 , 10:41 AM

tedinho93

stranger

Join Date: Apr 2019 Posts: 7

They send me a similar email. This is taking too long.

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04-28-2019 , 01:13 PM

betbigtho

stranger

Join Date: Oct 2015 Posts: 1

have the same problem, and still waiting answer for around 2 weeks, one big bull.... from this support. Dissapointed.

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04-28-2019 , 01:28 PM

#10

tedinho93

stranger

Join Date: Apr 2019 Posts: 7

I received this message today by twitter @StarsSupport

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Hi, we have contacted the relevant department, and we have been advised that you will receive an email shortly. Thank you for your patience and understanding. Regards ^CM

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04-28-2019 , 03:55 PM

#11

tedinho93

stranger

Join Date: Apr 2019 Posts: 7

No time frame for resolution. I'm very disappointed with Pokerstars support

Quote:

Hello Ted,

Thank you for your follow up.

We are truly sorry about problems with our software.

This issue is still under investigation of our development team.

Unfortunately we do not know time frame for the resolution. However, rest assured that we continue working towards the fix.

We apologize for the inconvenience and for not being able to provide you with a more precise answer.

Thank you for your patience and for playing with us.

Regards,

Lukasz
Technical Specialist
Stars Support

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04-28-2019 , 07:15 PM

#12

wanderer_pro

journeyman

Join Date: Mar 2012 Posts: 290

I got similar messages

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04-29-2019 , 12:40 PM

#13

tedinho93

stranger

Join Date: Apr 2019 Posts: 7

It's back guys!! \o/

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04-29-2019 , 03:57 PM

#14

malaeem

stranger

Join Date: Apr 2019 Posts: 3

Quote:

Originally Posted by tedinho93

It's back guys!! \o/

Did they fix it for you?

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04-29-2019 , 08:50 PM

#15

wanderer_pro

journeyman

Join Date: Mar 2012 Posts: 290

still same for me

Last edited by Mike Haven; 04-30-2019 at 09:44 AM.

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04-30-2019 , 05:41 AM

#16

tedinho93

stranger

Join Date: Apr 2019 Posts: 7

I have been able to log in since yesterday

https://gyazo.com/6fd1953f3784e70ea1665b84f07a2eb0

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04-30-2019 , 01:43 PM

#17

Alehantro

stranger

Join Date: Apr 2019 Posts: 2

Quote:

Originally Posted by tedinho93

I have been able to log in since yesterday

https://gyazo.com/6fd1953f3784e70ea1665b84f07a2eb0

What did was the fix?? They sent me a temp password, and told me is OK now but i tried the procedure again and i get the same result. No password can be selected. Can you guide me step by step what to do?
Thank you in advance

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04-30-2019 , 02:16 PM

#18

malaeem

stranger

Join Date: Apr 2019 Posts: 3

Quote:

Originally Posted by Alehantro

same for me

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04-30-2019 , 09:37 PM

#19

tedinho93

stranger

Join Date: Apr 2019 Posts: 7

I got similar messages for set a new password and try log in. But before changed I tried to enter my old password and I was able to access. Did you try to do this?

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05-01-2019 , 04:37 AM

#20

Alehantro

stranger

Join Date: Apr 2019 Posts: 2

Quote:

Originally Posted by malaeem

same for me

Found the solution that worked for me guys... i opened pokerstars.es and logged in from the webpage. Once i did this, i got an email with a PIN and entered the pin in the webpage. Afterthat i was able to set a new password through the webpage. Once done, i logged in with the client and problem solved!!!! I do not know how difficult was for Support to tell us this solution!!

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05-02-2019 , 08:33 AM

#21

wanderer_pro

journeyman

Join Date: Mar 2012 Posts: 290

yup, change it on the website boys

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05-02-2019 , 05:21 PM

#22

dj1337

grinder

Join Date: Dec 2009 Posts: 463

This is kinda ridiculous having a similar problem with support not answering. I cashed out over 6weeks ago a big sum and had to send documents even though I have been verified for a long time and cashed out before, and i barely get a answer once every 2weeks. What is this>?

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05-02-2019 , 07:53 PM

#23

wanderer_pro

journeyman

Join Date: Mar 2012 Posts: 290

this is amaya

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