Two Plus Two Publishing LLC
Two Plus Two Publishing LLC
 

Go Back   Two Plus Two Poker Forums > >

Notices

Internet Poker Discussions of Internet poker venues, including RB & bonuses.

Reply
 
Thread Tools Display Modes
Old 12-15-2011, 06:41 PM   #1
theskillzdatklls
Pooh-Bah
 
theskillzdatklls's Avatar
 
Join Date: May 2008
Location: Switzerland
Posts: 4,766
Cake Poker Reneges on Cashout Terms

Cliffs:
-Cake says I need to clear 1K FPPs (~$200) per transfer
-I overly abide by their own rules and attempt to cashout
-While I cashout they change their mind and say I now need to clear 100K FPPs (roughly $20k in rake, I've paid roughly $4.5k lifetime)
-They say I can either clear this $15k+ rake or they will close down my account worth over $20k right now.



I've been playing on cake poker for the past few months and have been playing 200 and 400NL fairly regularly while cashing out with no real issues. When trying to do my latest cashout I was confronted with severe hostility from their security department despite me not breaking any of their rules - more so - having proof that I was in fact abiding by rules they sent to me.


On 11/25/11 I sent them a series of e-mails asking them about their play through requirements for my account:

Quote:

what are the play through requirements for cake?

thanks
-XXXXX

Quote:
Could you please elaborate on what you mean by play through requirements?*
Please let us know if we can be of further assistance
Kind Regards
James
CakePoker Support
Quote:
the play through requirements for money that has been transferred to an account to be released.
thanks
-XXXXXX

Quote:
Hello XXXXX,
Thank you for your email. Received transfers cannot be withdrawn unless 1 FPP (frequent player point) is earned per dollar received, up to a maximum of 1000 FPPs.*

Please let us know if we can be of further assistance
Kind Regards
James
CakePoker Support
*



So at this point it is pretty evident that they want me to play through 1000 FPPs per transfer that I receive, which have typically been in the realm of $5k-$20k transfers. No problem.

I easily clear play through by a long shot, attempt to cashout and they cancel my request without saying anything. This happens a total of four times in a row and then I am sent this e-mail this morning 12/15:


Quote:
Hello XXXXX,
We have outlined our policy regarding cashing out transfers to you many times. Yet you still persist to request withdrawals of transferred funds. You received funds from US players and are trying to cash them out without earning the required FPP. We will not allow you to treat CakePoker like a bank. Do not request another cashout until you have earned enough FPP. Doing so could result in account closure and the seizure of your funds. You have recieved nearly $100,000 in transfers so you need to earn 100,000 FPP before you can cashout.
Kind Regards,
Paddy
CakePoker Security
^^They say they outlined the policy to me 'many times' however I promise on my reputation's name the only policy that was ever outlined to me was the one noted 11/25 that I specifically had to e-mail them about, not them to me.

This e-mail clearly goes against what they told me on 11/25. So I ask for clarification:


Quote:
Hello Paddy -

A couple questions:
-I was told that company policy via e-mail from support earlier that play through requirements were up to 1k FPP per transfer. Is this no longer true?
-How many FPP do I currently have?

I'm sorry about the continued cashouts but I never had a clear answer despite me e-mailing you guys to resolve the issue earlier.

I understand Cake poker is not a bank account which is why I do my best to stay as an active player on your site playing with as much free time as I have. Hopefully you have noticed. Correct me if I'm wrong but I've never attempted to cash out without playing a decent amount before hand.

Thank you and sorry for any inconvenience
-XXXXX

Quote:
Hello XXXXX,
You are receiving a large volume of very big transfers so in order for you to cashout you will need to earn 1 FPP for every $1 received in transfers. We simply cannot let you receive nearly $100K in transfers, earn only 1000 FPP and then cashout your funds. As stated previously we are not a bank. You currently have 24108 FPP.
Kind Regards,
Paddy
CakePoker Security

Quote:
Hello Paddy -

I understand if you would like to implement this policy in the future as I believe that if you guys feel it is the best course of action then that is completely at your discretion.

However, not too long ago I received this information on 11/25 specifically in an e-mail ticket # 671055 sent to my account:

Quote:
Hello XXXXX,
Thank you for your email. Received transfers cannot be withdrawn unless 1 FPP (frequent player point) is earned per dollar received, up to a maximum of 1000 FPPs.
Please let us know if we can be of further assistance
Kind Regards
James
CakePoker Support

It is clear to me that all transfers applied to my account before this and after this e-mail must have this rule applied to my account because you guys specifically stated so.

I am perfectly OK with future transactions going under your new policy if you wish it to be that way, and it will not dissuade me from playing on your site since I think it is by far the best place to play cash games at the moment.

I really would prefer not to make a big deal about this on 2p2 or other public forum but I feel that you have wronged me in this circumstance by providing me clearly false information at some point along the way.

Let me know
Thanks
-XXXX

Quote:
Hello XXXXX,
I am sorry but we will not be applying that transfer policy to you. You are a special case most players do not receive anything like the amounts of transfers you have received. The transfer function is for family members and friends to help people out who have no way of depositing. It is not to be exploited. If you do not like our rules we will simply close your account.
Kind Regards,
Paddy
CakePoker Security

I never felt like I was exploiting cake poker as I was playing a good volume of 200, 400NL 6-max there and playing their tournaments as often as I had time. I certainly never broke any one of their own rules. They had a rule set in place which I followed perfectly then they decide to change the rule on me later on. I thought I was being perfectly reasonable to allow them to change the rule on me for all future transactions.

This is problematic because I am not an ultra high volume rake kind of player. They want an additional $15.5k (roughly) of rake from me which would take me at least 8 months to complete I'd imagine. In addition to this, I'd likely make more money on cake and have it all stuck there. When the 15.5k rake passes I'd then have to wait even longer for the cashouts to process which could take me up to a year+ before I see my $20k+ potential winnings ever again. I'd be playing for a long time as a professional without ever receiving a payday and when it finally came I'd have to do it in $10K max chunks at a time. Finally, my friend pointed out that what is to stop cake from increasing their FPP count again if I reach this next number if they already increased it once out of the blue?

I've discussed this with a few friends before posting and they all feel Cake poker is way out of line so I'm writing in complaint for the first time here in IP and wondering if anyone else feels the same.
theskillzdatklls is offline   Reply With Quote
Old 12-15-2011, 06:45 PM   #2
WCGRider
Carpal \'Tunnel
 
WCGRider's Avatar
 
Join Date: Apr 2007
Location: So Cute and Fashionable
Posts: 6,928
Re: Cake Poker Reneges on Cashout Terms

I've talked with Bryce about this issue, and he showed me the emails. I find it appalling the way that cake is acting in this situation, and they seem oblivious to the fact that they went back on their promises. I hope they correct this situation, and I for one will not be playing a single hand on cake until this issue has been resolved.
WCGRider is offline   Reply With Quote
Old 12-15-2011, 06:48 PM   #3
3betu
old hand
 
3betu's Avatar
 
Join Date: Jun 2008
Posts: 1,927
Re: Cake Poker Reneges on Cashout Terms

You should just cash it all out through p2p tranfers and be done with that pos site.
3betu is offline   Reply With Quote
Old 12-15-2011, 06:56 PM   #4
etothemc2
old hand
 
etothemc2's Avatar
 
Join Date: Dec 2007
Location: South Bend
Posts: 1,306
Re: Cake Poker Reneges on Cashout Terms

If they are forcing the asinine policy on you, then, at the very least, they should allow you to cash out up to $24,108, as that is the amount of FPPs you have earned. I was finally starting to consider cake poker again after they seized the $60,000 a legit player won against someone who "obviously wasn't playing rationally". If this situation is not made right, it will be the last time I ever consider playing on Cake Poker
etothemc2 is offline   Reply With Quote
Old 12-15-2011, 06:57 PM   #5
jasonvip1
banned
 
Join Date: Apr 2011
Location: Melbourne, Australia
Posts: 341
Re: Cake Poker Reneges on Cashout Terms

you're a filthy nit picking bum hunter you deserve it whenever anyone sits down. at a table that you open you bolt instantly unless they have a -20bb/100 win rate minimum. so no wonder you won't clear 20k rake
jasonvip1 is offline   Reply With Quote
Old 12-15-2011, 07:00 PM   #6
SharkBaitAA
grinder
 
Join Date: Oct 2011
Posts: 441
Re: Cake Poker Reneges on Cashout Terms

Wow, that was the rudest exchange of emails (on their part) that I have ever seen from an online poker room when you have done nothing to deserve it and went above and beyond their requirements.

Total bs
SharkBaitAA is offline   Reply With Quote
Old 12-15-2011, 07:17 PM   #7
thisisintense
adept
 
Join Date: Apr 2011
Posts: 995
Re: Cake Poker Reneges on Cashout Terms

That's very incompetent support right there. Not only are they rude when you have been nothing but reasonable, but their "like it or have your account closed" policy is alarming. I would not want to play there knowing that I can get my account closed due to new policies that were not mentioned previously. Especially if the new policies deal with cashing out.

If this does not get handled properly, I will never play on cake.
thisisintense is offline   Reply With Quote
Old 12-15-2011, 07:22 PM   #8
Jkarioun
old hand
 
Jkarioun's Avatar
 
Join Date: Sep 2008
Posts: 1,338
Re: Cake Poker Reneges on Cashout Terms

it's quite absurd how they come back on their words, OP was given a set of rules and didn't break any, I don't even see how they can think about enforcing that new ridic set of rules (I guess OP wouldn't have had that much money transfered to his account had he known he'd need to clear an FPP for every dollar)

Quote:
Originally Posted by etothemc2 View Post
If they are forcing the asinine policy on you, then, at the very least, they should allow you to cash out up to $24,108, as that is the amount of FPPs you have earned. I was finally starting to consider cake poker again after they seized the $60,000 a legit player won against someone who "obviously wasn't playing rationally". If this situation is not made right, it will be the last time I ever consider playing on Cake Poker
since he has 20K in his account and received nearly 100K in transfers, I'd take a wild guess and say he already did that

and +1
Jkarioun is offline   Reply With Quote
Old 12-15-2011, 07:32 PM   #9
Jah Onion
Carpal \'Tunnel
 
Jah Onion's Avatar
 
Join Date: Oct 2008
Location: Knows the outs system
Posts: 10,955
Re: Cake Poker Reneges on Cashout Terms

OP, can you transfer your funds to 1-5 friends and have them pay you IRL or sth?
Jah Onion is offline   Reply With Quote
Old 12-15-2011, 07:38 PM   #10
theskillzdatklls
Pooh-Bah
 
theskillzdatklls's Avatar
 
Join Date: May 2008
Location: Switzerland
Posts: 4,766
Re: Cake Poker Reneges on Cashout Terms

Quote:
Originally Posted by Jah Onion View Post
OP, can you transfer your funds to 1-5 friends and have them pay you IRL or sth?
I was honestly quite scared to carry on e-mail conversation after that last ultimatum styled message. I didn't want to press the issue further at the fear of getting my account locked/seized by asking questions similar to that which you posed. Even posting this thread on here gave me mild anxiety because of how hostile the messages were phrased earlier.

I also wonder if I transferred this $ to someone else if Cake would apply my 100k requirement over to them which would be the worst thing imaginable to a friend that's just trying to help out. I just really don't know and after talking with friends they said the best place to start was posting a thread here and just continue playing as usual as things hopefully work themselves out.
theskillzdatklls is offline   Reply With Quote
Old 12-15-2011, 07:53 PM   #11
Jah Onion
Carpal \'Tunnel
 
Jah Onion's Avatar
 
Join Date: Oct 2008
Location: Knows the outs system
Posts: 10,955
Re: Cake Poker Reneges on Cashout Terms

Yeah I can understand the anxiety part, makes a lot of sense.

I feel for you man, I hope you can resolve this amicably and get your money somehow.
Jah Onion is offline   Reply With Quote
Old 12-15-2011, 08:09 PM   #12
jmk4476
enthusiast
 
Join Date: Nov 2007
Location: In the Maw of Insanity
Posts: 59
Re: Cake Poker Reneges on Cashout Terms

Cake Poker
"We have our Cake, and eat yours too!!"

Cake CS has always had a "holier than thou", we do what we want attitude. It amuses me to see their business crumble due to their stupidity, lack of innovation, CS, and general hard headedness..Im only sorry that black friday may have helped them out some, after all their skins ran for the hills. hell at their peak business a few years ago sportsbook and playersonly skins on cake were shamelessly beating their pants off within a few months of opening up..

"Do not request another cashout until you have earned enough FPP
Doing so could result in account closure and the seizure of your funds."

Be nice if they posted this on the front page of their website for all to see...

Im sure theyll say they have right to amend any rules at their own discretion at any time, probably somewhere in the TC, but trying to strong-arm a player into shutting up by threatning his roll is insane.

Last edited by jmk4476; 12-15-2011 at 08:27 PM.
jmk4476 is offline   Reply With Quote
Old 12-15-2011, 08:17 PM   #13
MMD
Carpal \'Tunnel
 
MMD's Avatar
 
Join Date: Aug 2011
Location: lazyville
Posts: 6,553
Re: Cake Poker Reneges on Cashout Terms

I don't get it. You say you have been playing "a good volume" of 200nl and 400nl yet you have only paid $4.5k rake lifetime?

Either way though it's total bs on cakes part and hopefully you can get it resolved.

Last edited by MMD; 12-15-2011 at 08:33 PM. Reason: spellingaments
MMD is offline   Reply With Quote
Old 12-15-2011, 08:32 PM   #14
Nofx Fan
banned
 
Join Date: Jun 2008
Posts: 7,632
Re: Cake Poker Reneges on Cashout Terms

Are the people saying "customer service" not noticing this is a security personal?

This IS scary, and like the poster above I've never seen any site carry that tone, but it's not just a tone, there's some legitimate threats in there.

I'm gonna have to think about this because I don't know what the best course of action is off hand. Usually when rational/reasonable people are involved the solution comes to mind pretty quick, but I agree with you OP that this is a really bad and touchy situation because those emails are hostile.

Actually, can you just transfer the funds back from where you got them? Also, why did you need 100k? Are you leaving anything out, like are you running some sort of cash out service? I don't think there's a whole lot wrong with that and am not asking these questions to point a finger, but rather trying to see Cake's side so that I can figure out wtf the best corse of action is. Without knowing fully though I would imagine transferring it back to where it came from would be the best solution.
Nofx Fan is offline   Reply With Quote
Old 12-15-2011, 08:34 PM   #15
theskillzdatklls
Pooh-Bah
 
theskillzdatklls's Avatar
 
Join Date: May 2008
Location: Switzerland
Posts: 4,766
Re: Cake Poker Reneges on Cashout Terms

Quote:
Originally Posted by MMD View Post
I don't get it. You say you have been playing "a good volume" of 200nl and 400nl yet you have only paid $4.5k rake lifetime?

Either way thought it's total bs on cakes part and hopefully you can get it resolved.
I'm occupied doing a lot of things. I play stars MTTs several days a week, I play on other sites such as William Hill and True Poker. I've played ~40k ish hands over the last 2.5 months on cake specifically. Not stellar volume by Nanonoko's standards or even yours, clearly, but for me given time constraints and how many tables are available on the site, I think its perfectly respectable. This is also a pretty minor point to harp on, imo. I admitted in my closing paragraph that I'm not a rake machine so take what you will. If I were a rake machine this thread never would have existed in the first place.
theskillzdatklls is offline   Reply With Quote
Old 12-15-2011, 08:35 PM   #16
Jermz
adept
 
Jermz's Avatar
 
Join Date: Jul 2008
Location: New Jersey
Posts: 1,003
Re: Cake Poker Reneges on Cashout Terms

I think you're both wrong, but I do hope you get your money.
Jermz is offline   Reply With Quote
Old 12-15-2011, 08:47 PM   #17
Nofx Fan
banned
 
Join Date: Jun 2008
Posts: 7,632
Re: Cake Poker Reneges on Cashout Terms

In you post you say you'd have to take 10k chunks at a time. Is that the max that can be withdrawn in a single transaction at Cake? This obv isnt the most important part but I'm just gathering details.

Regardless, good luck with this man. I'll be following.
Nofx Fan is offline   Reply With Quote
Old 12-15-2011, 08:54 PM   #18
theskillzdatklls
Pooh-Bah
 
theskillzdatklls's Avatar
 
Join Date: May 2008
Location: Switzerland
Posts: 4,766
Re: Cake Poker Reneges on Cashout Terms

Quote:
Originally Posted by Nofx Fan View Post
Actually, can you just transfer the funds back from where you got them? Also, why did you need 100k? Are you leaving anything out, like are you running some sort of cash out service? I don't think there's a whole lot wrong with that and am not asking these questions to point a finger, but rather trying to see Cake's side so that I can figure out wtf the best corse of action is. Without knowing fully though I would imagine transferring it back to where it came from would be the best solution.
I could transfer the funds back to other people but that would be a huge hassle for everyone. I have been cashing out funds transferred by other people. As I stated in the OP I was playing and cashing out and this was a non-issue until this morning. This should be irrelevant to Cake's actions taken by them this morning though. As Jkarioun noted, I would never have taken in this many transfers *ever* if I had known cake poker was going to place these requirements on me.

To the savvy 2p2'r doing some basic subtraction with the above information, I did not cash out $80k worth of Cake money in this time. I don't know for sure what the # is but I would estimate it to be ~$40k. I have transferred some to other people as well. I've paid over double in play through requirements during this time so I wasn't even skirting by the rule.

If this is problematic for Cake then they may happily apply the restrictions they feel like making when it is known to me which is why I was more than willing to abide by this in the future as I stated in an e-mail to them.


Quote:
Originally Posted by Nofx Fan View Post
In you post you say you'd have to take 10k chunks at a time. Is that the max that can be withdrawn in a single transaction at Cake? This obv isnt the most important part but I'm just gathering details.

Regardless, good luck with this man. I'll be following.

10K is max cashout and they tend to take a while for cake to process. So even when I'm done raking it would be a while before I see the $ anyhow.
theskillzdatklls is offline   Reply With Quote
Old 12-15-2011, 08:59 PM   #19
MonkeyPox
undeserving
 
MonkeyPox's Avatar
 
Join Date: Oct 2007
Location: Slowly dying
Posts: 2,729
Re: Cake Poker Reneges on Cashout Terms

So you were using Cake as a bank
MonkeyPox is offline   Reply With Quote
Old 12-15-2011, 09:07 PM   #20
theskillzdatklls
Pooh-Bah
 
theskillzdatklls's Avatar
 
Join Date: May 2008
Location: Switzerland
Posts: 4,766
Re: Cake Poker Reneges on Cashout Terms

Quote:
Originally Posted by MonkeyPox View Post
So you were using Cake as a bank
Am I getting trolled now? This is the first and last troll post I'll respond to but:

No, unless I'm allowed to go to bank of america and play 1/2 6-max, then no, I wasn't using it as a bank. I don't really see how this is remotely not clear to anyone. I paid $4.5k in rake and plan on paying more in the future to some extent depending on what happens. That has to mean something, unless the bank fees since OWS have gone up without me knowing in the past few weeks. /my troll
theskillzdatklls is offline   Reply With Quote
Old 12-15-2011, 09:09 PM   #21
Bobo Fett
2+2 Ad Man
 
Bobo Fett's Avatar
 
Join Date: May 2006
Location: Canada, eh!
Posts: 51,914
Re: Cake Poker Reneges on Cashout Terms

Did you sign up through an affiliate, and if so, have you tried seeing if they can help you?
Bobo Fett is offline   Reply With Quote
Old 12-15-2011, 09:14 PM   #22
theskillzdatklls
Pooh-Bah
 
theskillzdatklls's Avatar
 
Join Date: May 2008
Location: Switzerland
Posts: 4,766
Re: Cake Poker Reneges on Cashout Terms

Quote:
Originally Posted by Bobo Fett View Post
Did you sign up through an affiliate, and if so, have you tried seeing if they can help you?
Yes I have signed up through Rakebacknation and when I've asked them for help in the past they haven't been very helpful. From what I've read in other cake threads the only one that seems have a strong alliance with the Cake network is Rakebrain.
theskillzdatklls is offline   Reply With Quote
Old 12-15-2011, 09:15 PM   #23
Nofx Fan
banned
 
Join Date: Jun 2008
Posts: 7,632
Re: Cake Poker Reneges on Cashout Terms

Based on the information above it sounds like you're gonna need to go through the hassle of transferring people back the money. This is a much better position than I thought you were in and in no way excuses their emails, but dude I actually thought you were going to lose your money and now I I think it's down to having to bend to get it.

Also, I understand the point that they told you the requirements and don't think you should have to do anything, but I think you need to get the money settled rather than argue with them over that because securing the money is what is most important and this agent is obviously unstable.

Again, gl though.
Nofx Fan is offline   Reply With Quote
Old 12-15-2011, 09:15 PM   #24
TicKinTiMeBomB
banned
 
Join Date: Oct 2011
Posts: 719
Re: Cake Poker Reneges on Cashout Terms

glad cake put a stop to the bs, u clowns try and charge us american players 25%ish vig . when u can cashout in days.thanks for price gouging when he have our arm behind our backs. fu bro. clear everything
TicKinTiMeBomB is offline   Reply With Quote
Old 12-15-2011, 09:16 PM   #25
MonkeyPox
undeserving
 
MonkeyPox's Avatar
 
Join Date: Oct 2007
Location: Slowly dying
Posts: 2,729
Re: Cake Poker Reneges on Cashout Terms

Quote:
Originally Posted by theskillzdatklls View Post
I have been cashing out funds transferred by other people.
So stating the obvious is trolling?

You are a low volume low/mid stakes player who has $100k in transfers. You are using Cake as a bank and they called you out on it.
MonkeyPox is offline   Reply With Quote

Reply
      

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off


Forum Jump


All times are GMT -4. The time now is 06:26 PM.


Powered by vBulletin®
Copyright ©2000 - 2021, Jelsoft Enterprises Ltd.
Copyright 2008-2020, Two Plus Two Interactive