Quote:
Originally Posted by blakecoffee
I need some advice/help. During the quarantine i started to pick up poker again after being away from online poker for a while. If i am bored on a friday or saturday night ill deposit $100 into my account to play a few hours during the evening. I guess the first time i did this i wagered more than my deposit because i was able to request a withdrawal for the same amount a few days later.
Two weeks ago i deposited 200 dollars to play for a few hours. I played for about 3 hours in total and currently have $283 in my account. I requested a withdrawal for the full $283 and bovada is denying it saying its bc their AML (anti-money laundering) policy. After contacting them and finding out this is the reason they are refusing my request they will not provide me any information at all on how much money i need to wager in order to get to the total amount i need to wager in order to have my request approved.
Maybe i am ignorant but how often are people using credit cards to launder money and how often are people laundering small amount of money (a couple hundred dollars)? Also, if you have a weird restriction in place for withdrawals how can you not provide the person with simple information about how much more money they need to wager in order to meet the restrictions in place?
I know this is just a small amount of money especially to the majority of people who post in this forum. However, to me, this is a decent amount of money. I was not aware that i would not be able to take my money back off the site after a few hours of playing during the weekend. Not everyone plays poker for a living or even to make money. There are (or at least used to be) people who just wanted to play for fun here and there.
Furthermore, if you view bovadas TOS page (https://www.bovada.lv/terms-of-service) under withdrawal you will find this:
"4.8 Withdrawals. To withdraw funds from your Account you will need to request a withdrawal from the Cashier page of your Account. You may request a withdrawal of any amount up to the full balance of your Account. If we are satisfied that you have complied with the Terms, all AML and fraud-screening requirements, and all rules relating to the Games and any related bonuses, the payout shall be made to you. The manner in which the withdrawal is processed may be restricted, depending on the means by which the initial deposit(s) was/were made to the applicable Account. Without limiting the foregoing, we reserve the right to conclude your withdrawal request by an alternative method or process at our discretion. If, for whatever reason, a payout request cannot be approved, a Customer Services Representative will contact you."
If you scroll through the page no where does it list what the actual anti-money laundering terms are. It refers to them multiple times but it never defines what the actual requirements are.
This is beyond frustrating. Is there anyone i can contact about this? I do not think its right for a company to gladly accept my money just to put restrictions on that money and will not tell me what the restrictions are.
Any help will be greatly appreciated. I have contacted Bovada multiple times already just to be given the run around every single time. They keep telling me i have to continue to wager money on order to have my cashout approved yet they will not tell me how much money that needs to be. Can you imagine going to a casino and trying to cashout your chips just to have the cage tell you that you need to go back and gamble more but wont tell you how much?
At a minimum, you need to wager what you deposit 1x. Depositing 200 and wagering 50 before cashing out is an AML flag, as well as an indication that you aren't the type of player they are interested in doing business with.