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Originally Posted by Win2014WSOP
Still no funds received to BTC wallet. Original cashout request March 7. Chatted with two agents on their site today. Both said they were transferring me to the accounts department. I was never transferred. Just followed up with an email.
Progress made today. Finally spoke with a supervisor on the phone. She had me change my email address, password, pin, and home address. Apparently the security team put up some roadblocks. Account is now re-activated and I resubmitted the cashout request to bit. Received an acknowledgement email with reference number already.