Rec'd 3x $1k vouchers in <2hrs

does anyone know if there are actually a gang of bots running on microstakes zone (25+)?

Wrong thread

Requested:
$3500 on November 9, at 7:37 AM

Been 121 hours now, still no withdrawal. Did a chat yesterday (at 98 hours), was told I am approaching queue.

Won a large parlay bet (almost $20000), but that shouldn't matter?

Update to the above:

Had a chat, here's the log:


Representative
Thank you for contacting Customer Service. What can I help you with today?

Me
Hello {Rep Name}, hope you're well. Have a question about my withdrawal, my pin is XX, date of birth is XX

Me
The withdrawal ID is XX

Representative
Thanks for confirming your identity. Can you please hold for 1-2 minutes while I look into this for you?

Me
yes of course

Representative
Thank you.

Representative
Thank you for holding, your withdrawal is still in the review process, due to the volume of request the team is presently processing. We apologize for the extended time frame as we try to abide by the 24-48 hour approximation we issue.

Representative
Please continue to monitor your account for approval as ther team is working to have all requests processed and approved as soon as possible.

Me
I spoke with {Other Rep Name} about 36 hours ago and she said my request was "approaching queue", and fingers crossed it would be processed last night - do you know roughly how close I am to queue? She said it was close, 36 hours ago

Representative
A time frame was not advised of by the team, unfortunately.

Me
So it could be weeks?

Representative
No, not weeks, possibly another 24 hours but not weeks.

Me
Ok 24 hours would be fine, thats a much better guidance, thanks

Representative
You're welcome. Is there anything else I can assist with today?

-----------------

Hoping its the next 24 hours as this wait time is getting ridiculous...36 hours away from a full 7 days since request.

requested btc w/d, got the email that it was processed this morning but still isn't in my wallet. email says it may take an average of 24 hours to receive payment but I've never had it not show up right after the email. anyone else had this happen?

Bodog support said they are having some technical difficilties at the moment with heir btc payment system and there will be some delay. It has not hit my wallet for two days after the email.

thank you! kinda freaking out thinking I made a typo in the btc address or something

Can someone please post their contact phone #?

Ignition 855-370-0600
Bovada 888-263-0000

got my w/d about 24 hours after the processing email. unfortunately they shorted me ~6% for the first time. emailed to try and get it resolved but not holding my breath

100% you will get nothing if you just e-mail about it.

What was your withdrawal method?

My account is fully verified and I just went thru this song and dance in September. But when I requested a btc withdrawal I got an email asking for a govt issued photo ID and proof of address. I literally have a message from ignition in my ignition inbox congratulating me on fully verifying my acct. the level of incompetence here is somewhat stunning. Anyone else had this happen? I'm halfway tempted to ignore and expect wd to process normally but don't want to add time to the process.

Update: FINALLY received my cashout after a full 9.5 days via bitcoin.

***


Update:
Received on November 18 at 8:36 PM

***

New Withdrawal: $4500 in BTC

Requested: November 18, 9:21 PM

Received: TBD

Bitcoin. I checked multiple exchange prices and nothing was even close to the price they sent it at within a few hours of when they sent.

I would call but I've never been able to find a contact number for Bodog. (not Bovada or Ignition #, Bodog's)

Just in case anyone's wondering just how worthless live chat is @ Boniton these days:
-------------------------
You've joined the chat.

15:55:09Trevor C.joined the chat.

15:55: ME: Hi can you give me an ETA on my pending bitcoin payout?, I'd just like to buy a voucher for a friend and can't do that until the payout is processed. Thanks so much for your help.. PIN: XXXX | DOB: XXXX


15:55:09Trevor C.Hello MY NAME! Welcome This is Trevor C., how may I help you?

15:56:37Trevor C.I'd be happy to look into that for you.*


15:57:10Trevor C.Thank you for confirming your identity.


15:57:39Trevor C.So you would like to cancel your withdrawal and do a voucher withdrawal?


15:59:16Trevor C.I haven't received a reply from you recently; do you still need my help?* If so, please let me know and I'll be happy to continue.* Otherwise, this chat will close shortly. 
*
16:00:50Trevor C.* 
Do you wish to continue this chat session?

16:00:ME: Hi

16:01:37 ME: Are you still there, Trevor? Sorry about that.

16:02:45Trevor C.Yes I am . 

16:03:Me: Rather than cancel the bitcoin withdrawal, I just wanted to know if it would be processed shortly or not... usually y'all process them pretty quickly, so I was just checking if it's almost my turn in line?

16:03:ME: I'll buy the voucher after the first withdrawal is processed.

16:04:55Trevor C.Your withdrawal is still being reviewed, once there is an update you will be notified. 

16:05:27Trevor C.If you want to cancel your withdrawal and request a Voucher, you can but it will take approximately 24-48 hours to reviewed. 

16:06:ME: I've never had a payout via either method take longer than about 20 hours.

16:06:me: But I understand that's the standard window the 24-48 hours

16:07:me: Hey, btw, can you confirm that my acct is verified?

16:08:20Trevor C.I did verify the account already.

16:08:46Trevor C.Our withdrawal team is still having the withdrawal reviewed.

16:09:me: no... I mean I was asked for an ID & address verification when I requested the payout. But i provided that stuff to you guys a couple months ago.

16:10:me: and I was told then that I'm fully verified. So it's just confusing that I'm being asked for this stuff again.

16:11:46Trevor C.You were asked for these documents so that the Withdrawal Team can verify your information to process your withdrawal. 

16:12:me: is this going to be necessary for every withdrawal

16:16:01Trevor C.No Sir, once these information are verified you will be good to go. 

16:16:me: ok but I did that in September

16:16: me: can you find out why am I being asked again?

16:17: Me: Sends screenshot of my ignition inbox message saying my docs have been received and my acct is verified dated Sept. 1 2019

16:19:04Trevor C.The information was requested from our team. They are still having the documents reviewed, once there is an update you will be notified.* 

16:20:Me: ok but that doesn't answer my question. I was asked for and provided the same documents less than 3 months ago, I was then told my documents were accepted and I'm verified. Now less than 3 months later why am I being reviewed again?

16:20:me: sorry man, I'm not trying to be difficult Trevor. I'm genuinely curious.

16:21:ME: Thx for being patient with me.


16:21:55Trevor C.Your welcome. Is there anything else I can assist you with today?



Lol, seriously?

Waiting just about 3 weeks for withdrawal.

Was in review for 1 week then asked for documentation (ID + proof of address)

Sent both

Waited 1 week then said my document wasn't within 60 days... it was when i sent it they literally just waited so it wasn't within 60 days.

Sent another bill 5 days ago

Canceled my withdrawal today for no reason because I didn't sent my bill in time?

Talked to support they recommended... "I just wait a little white longer"

Well that answers my question pretty well. Guess I'm in for a real excrement show... had you previously done the verification documents prior to this withdrawal?

Sorry, don't know Bodog's number. Only know Bovada & Ignition.

The bitcoin price got skimmed by one of their shady processors. I've had the same crap done to me countless times when it involved wire transfers where they sent the money by foreign currency. (My BTC withdrawals have always been ok, though.)

Good luck proving it to them, though. You will get plenty of resistance.

They were pretty useless each time I chatted with them. Waited over 9 days for my BTC withdrawal, each time they just said "It's still in review".

Tbh I would've said the same, but my last experience with them making a BTC mistake went very well. They accidentally paid me twice to my btc wallet, then tried to deduct the second btc payment from my account retroactively a week later when they realized it. Only took 2-3 emails and they admitted their processor made a mistake sending two withdrawals and credited my account

Maybe try cancelling the withdrawal and trying again? Sounds more like an error than an actual ID verification request.

Wait, they let you keep the double payment with no issue?

Was it for much money?

yeah after a couple emails. low 4figs. doubt it's standard policy

Requested a check by courier withdrawal in late October.

Took 2 weeks and 3 emails to get the withdrawal approved - among other things they insisted my PO Box be removed from my address, not just that my street address be added. This scared me a bit as I live in a rural area where Fedex and UPS very often hand packages off to the post office for final delivery rather than giving door to door service.

Once it got approved, I got a tracking number the next day, and the fedex envelope came (to my door) on schedule. Shipped from Quebec, and the check drawn on a Canadian bank I won't name was for 2 cents more than my request - I assume that means a conversion from C$ to US$ happened at the time the check was cut, even though my account is US$-denominated.

Anyway, bottom line, slowish approval, but got my money without incident.