Quote:
Originally Posted by bjw1981
so it's pending for 130 hours ? Mine was pending for 48 hours and then I got on chat and they processed it pretty much straight away.
The problem now is it's been approved (email sent) yet nothing is showing in my BTC wallet for over 4 hours.
Anyone aware if it ALWAYS has to be a new/generated address for withdrawals? I have never withdrawn from the site before and generated a new BTC address to get my funds but since received one small transaction in/out (2 in total) during the period I was waiting.
I went to live chat and the lady told me that the bitcoin network is congested and I need to wait for confirmations for my withdrawal to show up in my wallet. I said I don't think you're understanding... my withdrawal has not been processed yet (it's still "Requested") and she said no sir I do understand, I reached out to the withdrawal team and that is what they told me. So I go check my bovada account, money still in there... withdrawal still requested and ZERO messages from bovada. I said so Joyce, you are telling me that my withdrawal has been APPROVED and I'm just waiting on the bitcoin network? She replied with "Yes sir that is correct". Complete BS. My withdrawal is not APPROVED. I called phone support and she told me the process takes 24-48 hours and they are delayed because of all of their withdrawal requests.
I said with all due respect I'd like to speak with a supervisor. She said one moment while I try to locate one, do you mind holding for 2-3 minutes? I said sure. She comes back after 3 minutes and says it will be a few moments longer do you mind being put on hold. I said sure. She comes back finally and says a supervisor is not available at this time but she can have someone call me back when they are available. This is currently where I am at. Bovada is close to losing my business.