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Old 02-14-2018, 09:46 AM   #1
smoothbox
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37000 usd confiscated by BETONLINE

HI

I need someone in here to help me ! i just got informed by betonline support that i got ban from poker site and got my 37000 usd bankroll confiscated ! i ask them why and they told me it wasnt in their interest allowing me to be playing there ! they want recreational players and not me !

They told me their decison was final and banned me and take from me 3700 usd just like that !

please i ask you if someone in here can help me ! i am shacking while i write this. that was a lot of money for me that i was not expecting to lost like that.
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Old 02-14-2018, 09:48 AM   #2
Loctus
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Re: 37000 usd confiscated from BETONLINE

1. This belongs in "internet poker" - not NVG

2. Post all the email correspondence you've had with them over the issue. Not just emails you've sent them about it, but post the actual emails they sent to you to explain why they closed your account and took the money. If you want any sympathy or help from the community
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Old 02-14-2018, 09:54 AM   #3
smoothbox
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how can i move that for right topic? can some admin do that for me ?

The problem with your point 2 is that they never answer me by email and i never get notified by email ! its on live chat ! they just told me it was not on their interested for me to continue to play there and it was final decision. just like that !!!

this is their answer from live chat after i asked them why they banned me:

"Please be advised, as we cater for the recreational player and those players interest are at the forefront of our policies , regrettably, due to the activity of your account and in order to protect these players, your poker account has been permanently closed
You are not permitted to create a new poker account on the network, any new accounts detected, will be immediately closed and those funds confiscated. You are however still welcome to make use of our sportsbook and casino facilities.
We wish to thank you for your support in the past and look forward to your continued support in the other areas of the site."

i keep trying to understand were i was wrong. here is part of chat

you: what was my activity ?

you: what was wrong with my activity ?

Kimberly: Due to the activity of your account and in order to protect these players, your poker account has been permanently closed
You are not permitted to create a new poker account on the network.

Kimberly: Is there anything else I can assist you with at this time?

you: but what was my activity???

you: where was i wrong ???

you: i need to understand where i was worng

you: wrong*

Kimberly: You are not permitted to create a new poker account on the network,

you: ok but why ????

you: where was my activity wrong???

you: i need to understand what did i do wrong

you: give me exemples

Kimberly: Your poker account has been permanently closed. You are however still welcome to make use of our sportsbook and casino facilities.

you: am i talking with a person ?

Kimberly: Yes, you are

you: so can you give me a proper answer to my question ?

you: you keep repeting same thing and not answering me

Kimberly: Kindly be advised that due to the activity of your account, your poker account has been permanently closed.

Last edited by Mike Haven; 02-14-2018 at 11:51 AM. Reason: 4 posts merged
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Old 02-14-2018, 10:29 AM   #4
SB12
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Re: 37000 usd confiscated from BETONLINE

Yes this belongs in Internet poker thread.... However there must be more to this story then you are telling us. I would suggest getting on the phone with them / email them asap. to get something written down. Good luck.
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Old 02-14-2018, 10:32 AM   #5
smoothbox
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they told me they dont have phone number for poker

does anyone know a phone number for me to call betonline or chico poker nwtwork?

Last edited by Mike Haven; 02-14-2018 at 11:52 AM. Reason: 2 posts merged
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Old 02-14-2018, 10:38 AM   #6
MCAChiTown
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Re: 37000 usd confiscated from BETONLINE

1. Is it $37,000 or $3,700?

2. Where did they say they confiscated your funds? Did you try to withdraw them through the sportsbook?

3. You really need to get more clarification. Email and/or call them.

4. There is obviously more to the story. How long have you played there? What games and stakes did you play?
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Old 02-14-2018, 10:39 AM   #7
whitemares
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Re: 37000 usd confiscated from BETONLINE

I also suspect there’s more to the story than you’re telling us.

If not, then I’m terribly sorry that this happened to you.

Does anyone know if there was any resolution to the last person this happened to?
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Old 02-14-2018, 10:47 AM   #8
smoothbox
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1. its 37 000 usd !
2 i had it all in my poker account, i send it to sportsbock and then it was 0 balance.
3 they keep saying what i post here every single time, like i am talking with a bot
4 i have been playing for 2 years. i started at tigergaming a year ago, than i got out of poker. this year i asked support at tigergaming if i could create an account in another poker skin ! they told me that i could but first i would need to cancel my tigergaming account. i did that and created an account in betonline.

then i played there all this year highstakes cash game poker and now i am banned !

here is email :
I tryed to log in into tigergaming poker and i get a message telling me that my account is blocked by admnistrator...so i can assume its already canceled right ?
Do i still need to wait the 24 hours period?

Do you have any bonus for first deposit for me ? if yes what is it ? how can i use it?


their answer :

Reference number: LTK1725901345763X - Please use this ticket number in any correspondence with us.

Subject: new account
Good day,
This is Kimberly from Customer Support. I trust this email finds you well.

Please be advised that you would need to wait 24 hours in order to create a new account.
Also please try the following steps with regard to the poker client:
1. Uninstall the poker software.
2. Clear your browser history, cookies and cache.
3. If you have an anti virus software please temporarily disable it.
4. Reinstall the software using the relevant link:
https://poker.betonline.ag/client/download (Win32)
or
https://poker.betonline.ag/download/...-installer.dmg (Mac)

this is an email from my tigergaming poker account, that i sendit to make sure everything was ok for me to create another account in another skin!!!

before this email i talked in the chat with support asking how and if i could create a new account.

Last edited by Mike Haven; 02-14-2018 at 11:53 AM. Reason: 4 posts merged
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Old 02-14-2018, 10:55 AM   #9
MCAChiTown
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poker@BetOnline.ag
1-888-426-3661

What was your nickname on the network? Maybe some other regs can vouch for you.

That is the number listed on their site.

Last edited by Mike Haven; 02-14-2018 at 11:56 AM. Reason: 3 posts merged
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Old 02-14-2018, 11:02 AM   #10
smoothbox
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it tells me its not available that number

i would tell my nickname, but before that i would like to know if there is someone here working for betonline or with some power to help me solving this situation

every time i try to call them it tells me its not available. i am from europe maybe thats not for me.

what is tilting me about this is that support is not helping me at all !! they dont answer my emails and if i try to talk over chat they just copy paste this :
Your poker account has been permanently closed. You are however still welcome to make use of our sportsbook and casino facilities.

Last edited by Mike Haven; 02-14-2018 at 11:57 AM. Reason: 3 posts merged
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Old 02-14-2018, 11:10 AM   #11
MCAChiTown
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Re: 37000 usd confiscated from BETONLINE

Unfortunately there is nobody in these forums like an official representative for the site or network.
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Old 02-14-2018, 11:16 AM   #12
Kelvis
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Re: 37000 usd confiscated from BETONLINE

Why the **** do people keep $37k on shady networks?
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Old 02-14-2018, 11:18 AM   #13
smoothbox
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Re: 37000 usd confiscated from BETONLINE

Quote:
Originally Posted by Kelvis View Post
Why the **** do people keep $37k on shady networks?
i keep trying to cash out every week but they were rejecting every time ! now this...
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Old 02-14-2018, 11:19 AM   #14
SB12
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Re: 37000 usd confiscated from BETONLINE

I would still suggest having this thread moved into the internet poker forum might have people with similar stories / same thing happen to them. You are probably going to have to be very patient with them considering your 100% at their mercy at this point and basically just hope they give you the time of day to explain / tell your side of things. I don't know why they would take your money other then maybe they thought you were multi-accounting / cheating / colluding etc. But you are going to have to try and find that out from them. Best of luck, but go make a post in the forums for internet poker you will have a better chance of talking to someone who has gone through this already.
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Old 02-14-2018, 11:23 AM   #15
smoothbox
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Re: 37000 usd confiscated from BETONLINE

how do i move it to internet poker ?

they dont tell me what i did worng ! they just banned me and keep copy pasting same answers that i posted above in thread when i chated with them via live chat ! they didnt even send me an email !

i did nothing wrong !! i did not cheat, i did not collude and i did not created multi accounting because i asked them via email personally if i could change skin !!
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Old 02-14-2018, 11:23 AM   #16
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Re: 37000 usd confiscated from BETONLINE

I'm sure the mods will move this when they get a chance. No need to make a new thread.
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Old 02-14-2018, 11:25 AM   #17
smoothbox
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Re: 37000 usd confiscated from BETONLINE

is there any phone number for chico poker network ? someone above betonline ?
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Old 02-14-2018, 11:32 AM   #18
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Re: 37000 usd confiscated from BETONLINE

I haven't seen a Chico specific number before.

How much was your initial deposit? Did all of your account balance/winnings come from only high stakes cash games? You played nlhe and plo? Providing your nickname on the network will allow for other regs who play in those games to vouch for you.
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Old 02-14-2018, 12:00 PM   #19
smoothbox
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Re: 37000 usd confiscated from BETONLINE

ok..now i am geting other kind of answer. they are saying this : I have escalated this to the security team and they will get in touch with you. As per our records; you were informed not to create any poker account. "Please be advised, as we cater for the recreational player and those players interest are at the forefront of our policies , regrettably, due to the activity of your account and in order to protect these players, your poker account has been permanently closed and your remaining funds transferred to your sports wallet. You are not permitted to create a new poker account on the network, any new accounts detected, will be immediately closed and those funds confiscated. You are however still welcome to make use of our sportsbook and casino facilities."


they claim that i was not able to create this new account !! but i talked to them over email and live chat before i creating this new account! my tigergaming was blocked by adminitrator and i told them. i didnt know why it was blocked, i assumed it was because i was not playing there for 6 months straight. i know about multi account rules thats why i send them emails and talked to them over live chat and explained my situation and every time they told me i was fine with creating a new account, i just need to canceled my tigergaming account, wich i did.

i also provide them the email that i post here. i dont have any chat history that would help alot more but i hope that email is enought for them.
now they say that security team will review account and talk to me later

ps: i didnt recveive any email from them telling me that, and also they claim it was last year that they told me i was not allowed. ok fine ! assuming i received it ( wich is not true at all), this was last year at spetember that they claim to send me ! i talked to them in january ! and they didnt say anything about not being allowed to create new acount.what they did was telling me that i could be creating a new poker account and guiding me on how to being able to create another poker account.
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Old 02-14-2018, 12:04 PM   #20
Kelvis
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Re: 37000 usd confiscated from BETONLINE

So you tried to multi account and got caught?

They actually did a pretty good thing here.
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Old 02-14-2018, 12:07 PM   #21
smoothbox
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Re: 37000 usd confiscated from BETONLINE

Quote:
Originally Posted by Kelvis View Post
So you tried to multi account and got caught?

They actually did a pretty good thing here.
i did not multi account ! i canceled my tigergaming before create this new account ! that what support told me to do ! thats how they work. i did just that ! thats allowed
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Old 02-14-2018, 12:07 PM   #22
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Re: 37000 usd confiscated from BETONLINE

+1-888-426-3661

call from skype, should be free

Quote:
Originally Posted by smoothbox View Post
i did not multi account ! i canceled my tigergaming before create this new account ! that what support told me to do ! thats how they work. i did just that ! thats allowed
what do you mean by "cancel"?
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Old 02-14-2018, 12:13 PM   #23
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Re: 37000 usd confiscated from BETONLINE

So you got your money back (you can withdraw from sports account) and they don't want you to play there anymore?

This sounds like a lot less of a big deal now.
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Old 02-14-2018, 12:17 PM   #24
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Re: 37000 usd confiscated from BETONLINE

Quote:
Originally Posted by smoothbox View Post
ok..now i am geting other kind of answer. they are saying this : I have escalated this to the security team and they will get in touch with you. As per our records; you were informed not to create any poker account. "Please be advised, as we cater for the recreational player and those players interest are at the forefront of our policies , regrettably, due to the activity of your account and in order to protect these players, your poker account has been permanently closed and your remaining funds transferred to your sports wallet. You are not permitted to create a new poker account on the network, any new accounts detected, will be immediately closed and those funds confiscated. You are however still welcome to make use of our sportsbook and casino facilities."
At the very least you should be getting your money back.
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Old 02-14-2018, 12:18 PM   #25
smoothbox
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Re: 37000 usd confiscated from BETONLINE

Quote:
Originally Posted by pmarrsouth View Post
+1-888-426-3661

call from skype, should be free



what do you mean by "cancel"?
they told me that they need to cancel my account (tigergaming poker account) before i was allowed to go to another skin..

thats what they said
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