Be very careful with this room. They close accounts without any notification, take your money saying you violated ToS without delivering any proof and when you ask them for further information they say they will only do so if they find it necessary.
I hope they will still pay out my money, but I think I have been robbed.
Quote:
Originally Posted by ezpzb23
I'd like to see the whole conversation. What are they accusing you of doing?
I don't know yet. The only thing they want to say is I violated ToS but not what exactly I did wrong.
They have sent me an email an hour ago that they would send me further information within 2 hours.
I wonder what it is, but I'm happy at least now they are willing to communicate.
Talked to support to see if they can hurry things up. It shouldn't take 2 hours to investigate something you have already said to have investigated before banning me.
They'll reply shortly and they said they will step by in this thread as well.
They finally told me what I am suspected of. They say I have scammed them by having multiple accounts. Complete nonsense. I just deposited and played some lower limit largefields (
http://www.sharkscope.com/#Player-St...ayers/kangar00) trying to build up a bankroll.
From their hostile tone I think they will continue to keep my money frozen. I hope they acknowledge their mistake.
Quote:
Originally Posted by PokerPunFun
That looks like a long conversation you had with betcoin maria...I bet there is more to this story...
First I had conversation with Maria who didn't want to give me any information and asked me to open a ticket. After finding this thread George came to chat, angry:
"By the way you posting on a forum does not bother us at all because we will prove what you did if you did something wrong so dont try to intimidate with your forum posts because we stand behind everything we do. "
Prove what I did IF I did something wrong? So basically I am banned but they are still checking if I did something wrong at all. What a joke.
Why ask somebody for maximum 2 hours to finalize the investigation and deliver proof and as soon as the 2 hours are over kick him out of support chat and not responding to tickets anymore.
Quote:
Originally Posted by ezpzb23
Did you have multiple accounts and does their TOS state that you cannot?
I did not have multiple accounts. I haven't checked their ToS to see if they list it. But I think any poker site does.
I am happy to say they are willing to admit their mistake and they unbanned me.
Last edited by Mike Haven; 10-01-2015 at 07:56 AM.
Reason: 8 posts merged