My name is Roman! in poker I play about 10 years! I want to share my story with this network! it's just awful! registered, played 10-15 tournaments, sng HU won a little money, I did not like the software, I put money on the input and immediately got a ban!
played tournaments of sng HU 100-200 $
to the question in the world? Tiger poker has requested documents,
OK! sent documents and then a long correspondence! to the question that with my account - the answer: he is under check! What kind of verification ??
I've played honestly for 10 years and never violated the rules of the site!
blocked me for nothing! money refuses to return!
guys need your help and support!

Post chat logs that verify your claims if you want support from the community.


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Kahn

Hello Roman,
Your account is currently being evaluated for security purposes.
To expedite the evaluation process, please send a copy of the following documents to documents@tigergaming.com
- A government issued photo identification
- A copy of a recent utility bill or banking statement, issued within the last 60 days
- A photo of yourself holding the Identification
*Documents may be scanned or you can submit a photo
Please allow up to 48 hours for your documentation to be reviewed.
Kind Regards,
Jeff
The Tigergaming Financial Services
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Hello!
I put money to the conclusion! if you do not show me the money, I'll complain about you to the commission! I will complain to the commission that controls you! I did not break anything! why do not you give me my money ????? my patience has burst! last time I order withdrawal of money! just try to cancel! I immediately write a letter to the commission! I'll complain to the commission! Thank you for understanding!
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Hello Roman,

As previously disclosed,

Your account has been disabled as it has been found linked to suspicious activity. As a result, we have closed your account and all activity within your account has been considered void.

As per our fair play policy:


"Any player that our security and fraud team find guilty of acting in an unethical manner and in a way that generally violates our Fair Play policy will have their account closed, account funds confiscated, and subsequently will be banned from playing at BetOnline.ag along with all other sites on our network."

Our zero tolerance policies are to the benefit of all customers, who can continue to enjoy playing online poker at BetOnline.ag confident that our high standards ensure vigilance when it comes to maintaining game integrity and a service that they can trust and depend on.
We have ensured that review is thorough and use all security measures before we do action accounts. Therefore, we will not relook this matter and your account will unfortunately not be reopened.
We appreciate your understanding.
Regards.
Tigergaming

All the correspondence to spread I will not show only 3 letters in order to understand the meaning! First they requested documents - then they checked them for a very long time and they were constantly fed breakfasts! then said that the documents are checked you can order a cacheout in 48 hours! ordered a cacheout in 48 hours - canceled! again began to say that your account under some kind of verification!
I am happy to lay out all my distributions from the tournaments. tournaments were few !!! but how to do that? I need support from 2 + 2 forum users so that the tiger presents the story of the hands that we'll analyze and understand that Tiger Poker is a scam !!!

Them asking for verification prrof is 100% normal and it happens when you want to withdraw. No sooner!
You are able to play without verifying your account untill you wanna withdraw!
If you sent them the documents (which it seems you didn't) they will get in touch with you very quickly.
I have first handed experience on this one and I can say their support team is one of the best out there regarding answering customers!
Have you ever used any prohibited software? (Bot software etc...)
Have you ever chip dumped?
Have you ever had another account at this network that is still active?
Bare in mind not telling the truth here would not help you!(not pointing any fingers tho!)

I've registered to revive this dead thread and echo that their verification team / support team is just as useless today as it was when OP made the post.

It's been 3 weeks since I requested to be verified (will not deposit until they verify me for obvious reasons - given all the nice stories I've read).

Not only do they take 3 days to reply to each email, but they also don't read my emails. I resent them a better document that they can use for verification and they said the equivalent of "okay, let us know when you send us that document". Now I'm waiting another 3 days for a response, which will probably be just as vague and unclear as the last few.

They are pleasant to talk to at least, but no verification should take this long.

Microgaming verified me in 2 days. This is just nuts :/