Account closed by Pokerstars
Join Date: Aug 2017
Posts: 1
Today Pokerstars Froze my account. I sent them email and this was their reply. No other pokerstars account had ever been logged from my PC, I never used an illegal program while i was playing, i really do not know what close asociation means promotion abuse, ofcourse i never had second acount .I do not know what to expect after this email. Did anyone reiceve ever tha same email?
Account Permanently Closed: Promotional Abuse
Hello Sigitas,
Your account has been closed as we have found your close association with accounts created to abuse our promotional resources.
Therefore, we do not consider within the best interest of our customers to allow reinstatement of your account.
Best Regards,
Ricardo
Stars Security
To enhance the security of your Stars Account, we strongly encourage you to set up our additional security features; Stars PIN, SMS Verification, RSA Token and Security Questions.
Activation of these features is extremely simple and can be completed within the ‘Account’ menu within our software.
We will NEVER ask you to confirm your login credentials or password via email, phone or chat facility or in any way. We do not advise giving your login information to anyone under any circumstances.
Join Date: Oct 2007
Posts: 4,123
Did they seize/hold any funds of yours? They can close accounts at any time, just cannot hold funds without proper reasoning
Ask them why they are giving you tips on securing your account if they are permanently closing it and banning you