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Old 12-17-2013, 12:47 AM   #126
phaze112
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Re: 888poker USA (formerly Pacific Poker)

why does it keep saying I have been disconnected because another login attempt was made?

Yes I have changed my password and everytime I change it, it still does this.

No my ip or internet connection is not changing.

No, nobody besides myself even know my account exists that live with me or know me.

when will this be fixed?
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Old 12-17-2013, 05:47 AM   #127
888Rep
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Re: 888poker USA (formerly Pacific Poker)

Quote:
Originally Posted by phaze112 View Post
why does it keep saying I have been disconnected because another login attempt was made?

Yes I have changed my password and everytime I change it, it still does this.

No my ip or internet connection is not changing.

No, nobody besides myself even know my account exists that live with me or know me.

when will this be fixed?
Please reply to your PM.

Thanks
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Old 12-17-2013, 05:48 AM   #128
888Rep
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Re: 888poker USA (formerly Pacific Poker)

Quote:
Originally Posted by IanB000 View Post
Will the rewards system be up starting January 1st for Delaware?
We will let the forum know as soon as it has all been finalised.

Regards!
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Old 12-17-2013, 05:51 AM   #129
jmurjeff
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Re: 888poker USA (formerly Pacific Poker)

Is the site down or something? Not a single player playing cash games and I am having trouble with the geo location.
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Old 12-17-2013, 06:52 AM   #130
lagarto
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Re: 888poker USA (formerly Pacific Poker)

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Originally Posted by jmurjeff View Post
Is the site down or something? Not a single player playing cash games and I am having trouble with the geo location.
Same. Got kicked off in a hand around 3am and I don't think my money has been put back in my account.
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Old 12-17-2013, 11:11 AM   #131
Stinky Stu
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Re: 888poker USA (formerly Pacific Poker)

Quote:
Originally Posted by phaze112 View Post
why does it keep saying I have been disconnected because another login attempt was made?

Yes I have changed my password and everytime I change it, it still does this.

No my ip or internet connection is not changing.

No, nobody besides myself even know my account exists that live with me or know me.

when will this be fixed?
I've had this issue, too, but only a couple of times over the past few weeks.
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Old 12-17-2013, 12:58 PM   #132
Dan Burns
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Re: 888poker USA (formerly Pacific Poker)

Quote:
Originally Posted by Stinky Stu View Post
Did you ever get your freeroll tickets? I played five MTTs yesterday (no freerolls) and didn't get any tickets this morning. Working on five more today. Hope my efforts haven't been wasted. (Well, I did win some money. )
Not automatically but I did get two (not the four I should have gotten) after talking with a support rep on their live chat. Click on cashier to access it. Email support didn't help. Hope you get yours.
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Old 12-17-2013, 01:35 PM   #133
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Re: 888poker USA (formerly Pacific Poker)

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Originally Posted by okterrific View Post

888 support can you confirm I have to deposit (I want toooooo) before I get DC emails? even if I have $ in account and am getting raked in games im playing?
Yes, you have to deposit to get the DC even if there are $$s in your account.
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Old 12-17-2013, 02:01 PM   #134
888Rep
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Re: 888poker USA (formerly Pacific Poker)

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Originally Posted by britesorb View Post
Do SNG count on this promo?
Yes, S&Gs do count!
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Old 12-17-2013, 02:07 PM   #135
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Re: 888poker USA (formerly Pacific Poker)

Quote:
Originally Posted by lagarto View Post
Same. Got kicked off in a hand around 3am and I don't think my money has been put back in my account.
Has this been sorted out for you yet?

If not then can you please send me details of

1. 888poker user name
2. Date and time that the issue happened
3. Tournament ID(s) or Round ID(s)

Thanks!
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Old 12-17-2013, 03:04 PM   #136
ShoMeURTilts
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Re: 888poker USA (formerly Pacific Poker)

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Originally Posted by 888Rep View Post
Yes, S&Gs do count!
Do you know how long the 10K freerolls will be running on your site?
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Old 12-17-2013, 08:39 PM   #137
DucksFullofCrabs
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Re: 888poker USA (formerly Pacific Poker)

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Originally Posted by njguy View Post
It's real - it's a special promotion they had for every day you played. I think it ends today though.
I got it for the first three days then they stopped giving it to me.

888 rep, what's the deal?

Also, I have yet to receive my free roll ticket for 5 MTT's in a day.

In fact I played 6.
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Old 12-17-2013, 08:49 PM   #138
ZephyrSpy
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Re: 888poker USA (formerly Pacific Poker)

Do all SnGs count for more tickets or just the ones that have more than one table?
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Old 12-17-2013, 11:00 PM   #139
Stinky Stu
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Re: 888poker USA (formerly Pacific Poker)

I played 5 tourneys on Saturday and got two tickets. Played 5 more on Sunday and got nothing. Rep? (Thanks in advance.)
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Old 12-18-2013, 06:14 AM   #140
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Re: 888poker USA (formerly Pacific Poker)

Quote:
Originally Posted by njguy View Post
888Rep -

Thanks for staying active on this board and helping out. Another issue in case you guys were not already aware:

the Ipad app works great for me. But he iPhone app, in the same house using the same wifi, has never worked because of geo-location issues. I tuned off the cellular service on the phone and it was just using the same wifi, but it has never worked. Not a big deal, but wanted to pass it along just in case you guys weren't aware already.
Hi njguy,

Don't turn off the cellular service, this is used in tandem with WiFi (if in use) to confirm your location. We are still working with a 3rd party provider to continue to resolve the geo-location issues. Any new developments in this area will be shared in this forum.
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Old 12-18-2013, 10:38 AM   #141
wonderinif
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Re: 888poker USA (formerly Pacific Poker)

Here is my issue. I got my tournament canceled in last weeks server crash. There were 5 players left and 2k in the prize pool. 888nj only gave me back my buyin and 45 dollars for the inconvenience. So I read the tournament policy and it states as follows: Tournament Cancellation Policy

We reserve the right to cancel any tournament that is announced, registering, or in a pending state. Tournaments that are in progress that require cancellation due to a variety of possible factors (server issues, widespread connection problems, etc.) will be cancelled, and the prize pool will be divided evenly among all the players that are still in the tournament. Players who are eliminated from the tournament prior to tournament cancellation would remain unaffected, and be ineligible for any prize.


So my question is why wouldn't they split the prize pool. I have tried to ask support but they won't get back to me for 5 going on 6 days now. They said here is your buyin and 45 dollars, case closed. I don't understand how your site will not even follow its own stated policy. The not getting back to me or not answering the question only adds to the aggravation. What kind of @#$% is this. I didn't come right to the forum. I gave them many days to respond.
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Old 12-18-2013, 02:34 PM   #142
888Rep
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Re: 888poker USA (formerly Pacific Poker)

Quote:
Originally Posted by wonderinif View Post
Here is my issue. I got my tournament canceled in last weeks server crash. There were 5 players left and 2k in the prize pool. 888nj only gave me back my buyin and 45 dollars for the inconvenience. So I read the tournament policy and it states as follows: Tournament Cancellation Policy

We reserve the right to cancel any tournament that is announced, registering, or in a pending state. Tournaments that are in progress that require cancellation due to a variety of possible factors (server issues, widespread connection problems, etc.) will be cancelled, and the prize pool will be divided evenly among all the players that are still in the tournament. Players who are eliminated from the tournament prior to tournament cancellation would remain unaffected, and be ineligible for any prize.


So my question is why wouldn't they split the prize pool. I have tried to ask support but they won't get back to me for 5 going on 6 days now. They said here is your buyin and 45 dollars, case closed. I don't understand how your site will not even follow its own stated policy. The not getting back to me or not answering the question only adds to the aggravation. What kind of @#$% is this. I didn't come right to the forum. I gave them many days to respond.
Can you give me your poker user name please and I will see if I can get you a response.
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Old 12-18-2013, 03:23 PM   #143
njguy
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Re: 888poker USA (formerly Pacific Poker)

888Rep -

The customer support for 888 is terrible (not you personally, I'm talking about email support). And it's not necessarily the actual people either for the email support, but the process.

If I email support about an issue, and get a response that is not satisfactory, I learned that my reply to that string of emails gets treated like a new issue and addressed by a completely different customer support representative that provides different responses (and unsatisfactory for other reasons). That makes it sooo inefficient for the total workload for all customer support reps because they have to become familiar with the issues when the first rep should already be somewhat familiar and so frustrating for the customers having to explain the issue every time and getting different substantive responses (but with the same "Thank you for contacting us . . . we apologize . . . . " standard annoying script).

The same person should respond to the issue the second time, and if there is a third time, it should be escalated to someone who knows what they're talking about - not to another incompetent rep.

(RANT: These first impressions that 888 is making on players could have years of impact. Not sure why 888 (and to be fair, at least some/most of the others also) is so short-sighted and skimping on costs (like good customer support) at crucial times like the beginning of this roll-out. This is an example of why NJ casinos are in so much trouble these past few years because they were constantly skimping on costs and then when casinos opened up in nearby states, a lot of people had no reason to continue to be abused anymore. Las Vegas is still thriving today because it invested in its properties so that even where there was competition, people still saw Vegas as something special. NJ casinos never learned that. RANT over.)
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Old 12-18-2013, 04:00 PM   #144
wonderinif
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Re: 888poker USA (formerly Pacific Poker)

Hello 888rep and thank you for your reply. I would be happy to share my screenname. Can I pm it to you. I cant seem to find a place to pm it ty.
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Old 12-18-2013, 04:01 PM   #145
888Rep
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Re: 888poker USA (formerly Pacific Poker)

Quote:
Originally Posted by njguy View Post
888Rep -

The customer support for 888 is terrible (not you personally, I'm talking about email support). And it's not necessarily the actual people either for the email support, but the process.

If I email support about an issue, and get a response that is not satisfactory, I learned that my reply to that string of emails gets treated like a new issue and addressed by a completely different customer support representative that provides different responses (and unsatisfactory for other reasons). That makes it sooo inefficient for the total workload for all customer support reps because they have to become familiar with the issues when the first rep should already be somewhat familiar and so frustrating for the customers having to explain the issue every time and getting different substantive responses (but with the same "Thank you for contacting us . . . we apologize . . . . " standard annoying script).

The same person should respond to the issue the second time, and if there is a third time, it should be escalated to someone who knows what they're talking about - not to another incompetent rep.

(RANT: These first impressions that 888 is making on players could have years of impact. Not sure why 888 (and to be fair, at least some/most of the others also) is so short-sighted and skimping on costs (like good customer support) at crucial times like the beginning of this roll-out. This is an example of why NJ casinos are in so much trouble these past few years because they were constantly skimping on costs and then when casinos opened up in nearby states, a lot of people had no reason to continue to be abused anymore. Las Vegas is still thriving today because it invested in its properties so that even where there was competition, people still saw Vegas as something special. NJ casinos never learned that. RANT over.)
It is not really feasable for the same support rep to deal with an issue due to thier shift pattern ie days off - holidays - workload etc as it would cause a huge back log of unsolved issues.
Please forgive us for now as it's a really busy time with this launch as well as other technical advancements ie phone apps etc. Things should calm down soon and get back to normal so please bear with us for now.

Thanks for your feedback njguy, I will send it over for you.

Regards!
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Old 12-18-2013, 04:03 PM   #146
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Re: 888poker USA (formerly Pacific Poker)

Quote:
Originally Posted by wonderinif View Post
Hello 888rep and thank you for your reply. I would be happy to share my screenname. Can I pm it to you. I cant seem to find a place to pm it ty.
Please click on my 888rep icon and a menu will appear.
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Old 12-18-2013, 04:20 PM   #147
bballwiz
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Re: 888poker USA (formerly Pacific Poker)

Quote:
Originally Posted by bballwiz View Post
Is there any thought of combing both 888 and wsop's player pool? You would have a better idea than me whether it is people like me playing both, or whether it is more unique users playing one site over the other. Clearly combining the two pools would increase overall traffic. Not sure if that is even something under consideration though.
Just wanted to bump my question.
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Old 12-18-2013, 04:25 PM   #148
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Re: 888poker USA (formerly Pacific Poker)

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Originally Posted by bballwiz View Post
Just wanted to bump my question.
I will send this over to the team and see what they say, thanks.
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Old 12-18-2013, 04:38 PM   #149
Stinky Stu
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Re: 888poker USA (formerly Pacific Poker)

Quote:
Originally Posted by Stinky Stu View Post
I played 5 tourneys on Saturday and got two tickets. Played 5 more on Sunday and got nothing. Rep? (Thanks in advance.)
Customer service guy tells me I'm all set. I already received my two tickets for my Sunday play. Well, yes, but as I mentioned in my email to support, I also played 5 tourneys on Saturday and didn't get those tickets. I assumed the two tickets were for Saturday and the others were on the way, but no such luck.

So frustrating.
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Old 12-18-2013, 05:04 PM   #150
wonderinif
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Re: 888poker USA (formerly Pacific Poker)

ty for your contact 888rep, can I ask you to contact me pm so I can give you my details, I cannot seem to find where or how to pm when I click on your icon. TY I will be on and ready to respond for a while ty.
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