Quote:
Originally Posted by 888Rep
I should think so but I suppose once you understand how it works you can save them every 6 months and there should be no problem but of course if you don't realise this in the first place it's of no help to you.
I am unaware of the reasoning as to why they are only for 6 months at a time but maybe it's to do with the regulations.
The best thing to do in this case is to give them a call and they will explain it all for you.
Sorry I can't be of anymore help with this.
Unfortunately support does not seem able to generate the reports over 6mo old either. They've only been able to give me a report that breaks down total win/loss by month, but does not include any details like tourney ID, dates, etc. I've also received a huge .csv of every single login/logout/dc with timestamps and account balance...but not what I'm actually looking for.
It's the same with WSOP.
Wish I'd known this earlier...I would have manually saved them each month. Silly me for trusting the software which states "Account information is available online for 180 days. If you require older data then you should contact our support."
edit: I will note that at least 888 and WSOP replied in a timely manner. I requested the same information from Borgata 3 1/2 days ago and still have not gotten any reply.