Hi, my name is Gabriel Costa, I play by the nickname kafelna19 on 888 and kafelnikovz on Pokerstars.

A few months ago 888 decided to confiscate $900 from my account because I wasn't playing much on their site, I left this money there and although I wasn't playing much I would always play some tournaments or cash game hands in this meantime.

Either so they confiscate ~$900 from my account, under the allegation I received this money via transfer (a friend send it to me) for over 6 months and didn't play enough to keep them.

Where does that make any sense? I was hoping to resolve this without having to post here, but they don't seem to care.

I'm well know in the Brazilian community and can provide reference if needed.

Did they return the money to the sender then ?

Oh and post alle mails between you and 888 here.

Some general points here:
-You should keep records of all your communication with the operator.

-You should proof read what you write to them (and post on this forum) before sending/posting it. Make sure that a stranger can understand what you are saying. Imagine that you're writing to someone who is smarter than you, but who knows nothing about the issue at hand.

-In the first instance, if you are unhappy with their initial decision, contact them directly, and let them know why.

-If, after directly explaining your point of view, you continue to have a dispute, ask for the issue to be escalated for re-review.

-Many legitimate gaming operators have licenses from Governments where they "operate". In the case of many online operators, the jurisdiction that they "operate" in are where their servers are located. If you continue to be unhappy, you can approach the regulator with your concerns. You can obtain the contact details either by searching on the internet, or by asking the gaming site to give them to you.

-If the regulator is not an option, or does not satisfactorily resolve your concern, you may be able to consider taking legal action. Please consult a professional legal adviser for further assistance with this.

-You'll get more sympathy from the forum if you post - clearly - a copy of all correspondence with the site.

Thanks for your reply @HanSoloDK and @Josem, here is some prints of the conversation I had with them, of course I tried to resolve things but it seems they are not likely to change their decision.

What exactly happened is that I received $1000 transfer by a friend on 888, and since then I start playing very occasionally but I never stayed more than 6 months without playing there, after 18 months they decided to confiscate $900 according to their rules, Apparently.

This money that 888 took from my account doesn't show at the transaction history, which is a bit strange.

This rule they have doesn't make sense at all, that's why I'm posting the case here.







Sorry, I am having a problem to insert the pictures. But, you can see at the links below:

https://uploaddeimagens.com.br/imagens/888_1-jpg
https://uploaddeimagens.com.br/imagens/888_2-jpg
https://uploaddeimagens.com.br/imagens/888_3-jpg
https://uploaddeimagens.com.br/imagens/888_4-jpg
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flat out theft. shame 888!

DAMN! I was thinking about transferring some money to 888 poker, just to check how is the action there. After reading this post, no way I'm going to play there.

I can't stand this kind of thing, it is theft, plain and simple.

Apologies as it seems there was some kind of mix up!!
The money has been reimbursed now!

Regards

888Rep

what sort of mix up? whose account did you intend to steal the $900 from?

I can't understand how almost a thousand dollars can be "accidentally" deducted like this.

Maybe they were hoping OP croaked and forgot to will his internet poker balances to anyone.

Yes, I Received a email from 888 yesterday reimbursing me for $910. Thanks for that, it came to me as a 'bonus' thought. I'm trying to find out how much I need to pay in rake in order to clear that.

If it's not something absurd it's all good.

Very sad how 888 managed this , this need to be known by more people so it wont happen again.

Wow. Not cool.

Last week I got an answer from 888 Support, they said I have to earn 3185 points in order to clear the $910. For every $1 paid in rake I earn 2 points, that means ~$1600 that I have to generate in rake so I can have my money.

That makes sense? Also I have a 3 months deadline to clear that. I found this very abusive and wanted to post this here.

kafelnikovz,

1) Please post all your emails to/from the poker site - including the more recent ones.

2) 888 is regulated by the relatively legitimate Gibraltar Gambling Commission. They have further advice on how to handle such situations here: https://www.gibraltar.gov.gi/finance...e-complainants

888 is so terrible. I had multiple issues and in end just self banned my account for life. Shady group they are.

Good luck OP. The fact they credited it as a bonus is highly disturbing btw.

Wtf?

This is legit money from deposits/p2p transfers/winnings? They cant just convert this to a bonus. They just cant do this. This would be some kind of fraud.

https://forumserver.twoplustwo.com/6...trick-1723277/

In the case of p2p transfers, they absolutely can and many sites would do the same. If they never did this, it would be a way for people to get out of bonus conditions, playthrough requirements, etc.

Whether the amount of playthrough they're requiring here is reasonable is a separate issue, of course.

888 is not a bank, the point of transfers is to allow people to play, that he should have to generate some rake to make the transfer withdrawable doesn't seem unreasonable at all

Depends what happens if he doesn't clear it within the prescribed time frame.

Do they reverse the transfer back to the sender (what if he has lost part of it playing)? Do they confiscate it? The latter would not be reasonable at all, and I doubt that any legitimate site would do that.

Enforcing a playthrough is very reasonable; limited time to achieve it is not.

But it looks like the bonus is gone if not met the timely requirements. I dont think its reasonable for them to take the money or am i missing something?

While we're missing a lot of information, I can certainly understand the concern about the time frame.

I think there might be some confusion here.

a) It is fair for poker sites to ask customers to use their facilities for the (primary) purpose of playing online poker. It's broadly reasonable for sites to demand that users use their peer-to-peer transfer facility for the purpose of playing poker.

b) However, it is not acceptable for online poker sites to confiscate money from customers because players have not played enough online poker on their sites. At the end of the day, it is player money - it is money that belongs to players, not to 888 (or any other online poker site).


It is possible to have rules and policies that are consistent with both (a) and (b) - this could be achieved by a variety of different mechanisms.

It seems (but it isn't clear! post the bloody emails to/from the site!) that 888 is enforcing (a) but threatening to confiscate the customer's money if they don't play quickly enough. To me, that's pretty unconscionable - confiscation is a punishment for deliberate evil fraudsters, it's obviously illegal for a private business to punish honest customers as apparently described above.


Also, just to re-iterate, it's not very clear what is actually happening here, and OP should post all the communication to/from the site.

Also, this level of play through is deeply unethical - it's unreasonably high and not consistent with simply requiring a player to use the transferred amount in play.

If I send you $100 to play in a poker tournament, 888 appear to be saying that playing in a $100 tournament is not sufficient - They're effectively demanding the customer to play in around $1,100 worth of tournaments. That's just not fair or reasonable to enforce on a person to access their own money.