Quote:
Originally Posted by mdroz247
So I went to make a withdrawal today and was told I do not meet the rollover requirements. I asked support and they said I need to rake the $ amount of my most recent deposit ($1,000). I made a 1k deposit in April to grind a little during the rona boom.
I remember them having a wager requirement, but it was in terms of dollars bet, aka I go all in for $100 and get called that is $100 off the rollover...so is this a new policy? Games barely run. It would take me 2-3 months to grind 1k in rake on here.
Just an update.
They did say winnings could be withdrawn. I did another check (hey checks are free) withdrawal this past Monday and it was denied. They stated I could only w/d via BTC b/c I deposited via BTC. Ok thats fine (although they conveniently didn't mention that a week ago).
Tuesday I do a BTC w/d. It gets denied, says I haven't hit rollover req, again. I go back and forth with a live agent, telling him support told me I could w/d winnings. He finally agrees I'm right and puts me back at the top of the BTC queue. They do a phone and email verification for BTC withdrawals. Phone call goes fine. I receive their email verification and I reply. I look the next day and under my withdrawal it says still pending email verification. I hit up live support and they say they haven't received my email. I sent it a few more times and no luck. They said it's better if I switch my email to a gmail account.
In order to switch emails I have to send them an email from the current email (which isn't working) telling them I want to change my email. I say how the HELL is that going to work if you aren't getting my emails? Eventually I get my email changed to a gmail account.
I request another BTC withdrawal Thursday afternoon. I get their email verification today in the morning, I reply, and the BTC hit my account an hour ago.
They stated a few days ago I could pay a 5% admin fee on the deposit amount and that would void the rake requirements.