Quote:
Originally Posted by MCAChiTown
Could you please post, repost, or link me to the post with the email conversation or chat transcript where you made them aware of your previous account and then they approve your new account?
its on post 54
Quote:
Originally Posted by joedot
Yes, if you knew you were not allowed you would never create an account in the same name and same ip address. You would obviously use a different name and ip address if you knew you weren't allowed. They really screwed you over on that one
yes, the sad thing is that i talked with them telling about my older account and they allowed me to create a new one after reviewing my old account. But months later they banned me and confiscated my money telling me i was not allowed and that it was the fault of a new employee. LOL
Another thing it never happened: they told me the manager would call me . i asked for him a milion time and they answered me they would do it.I never received a phone call and i give up trying.
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this is so unfair. they basically make a mistake and i had to pay for their mistake! and the money goes to their pockets. it was a scam what they did to me. and i am not a bot like i read some guys here. if i was a bot i would never create another account with same real info.cmon i am not that stupid to make another account with same ip and same adress, name, neteller wallet... . i was a victm of a scam.
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Final update: i talked to them via live chat. and the support told me that the management will not talk to me. they dont seem to care about their employee mistake allowing me to create another poker account. and that they are sorry.
WHAT THE ****
they dont even respect their terms of service. where it says i can create another poker account if i received an writen consent. i did receive but they dont care because they told me once that it was a employee mistake.
i told them that, and they just say that they will investigate further witch i know its a joke and they just will keep saying same **** and ignore the fact it was their mistake.
Last edited by Mike Haven; 12-06-2018 at 12:39 PM.
Reason: 4 posts merged