Quote:
Originally Posted by Monteroy
It depends. Obviously this guy conveniently left out the "my first account was banned" information in his earlier emotional posts, opting instead to say that he simply "got out of poker." In fact, his first post made zero mention of this even being his second account on the network as well, because details schmetails.
However, whether he should get his money back depends on what the network's policy is with regard to a player creating an account on a new skin after a previous one was banned. If their policy is that all future accounts on all skins will be banned and money in it lost - then realistically this person is totally out of luck, even if a level 0 customer service agent said "sure, create an account" after he asked (without likely mentioning he had been banned previously).
In the remote chance that this OP actually asked very specifically if he could open up an account on a new skin even though his first account on a different skin was banned, and he has a written reply stating that would be fine - then he should get his money back (regardless of the network policy on this). Otherwise given he tried to angle the system (either with intent or utter stupidity) then he is pretty much out of luck.
Would have saved some time if he had been transparent about all of this from the start, but that would violate the nature of these type of threads.
Stop assuming things that are not correct !! i didnt left anything left ! and i did not try to angel shot site !!! i am not that stupid ! i have another poker options for myself i woudl never try to play on this site if i knew i was baned in my first account !!! I DIDNT KNOW !! i just got informed today after alot of working in trying to get more info from suport about why i got baned !!
They just told me today that they informed that my first account was baned and i was not allowed to create another account ! i really dont remember of this and i cant find any email ! And even if i was banned and informed i asked them personally via email and also told them " my tigergaming poker account has a message telling me that my account is blocked by administrator. can i creat a new account?" I was never assuming this message was because my account was banned !
Quote:
Originally Posted by xBIGx
I thought you closed that account to play BetOnline? Something not right here. What do you think you did wrong?
yes, i asked to tigergaming to cancel my account because they told me that was the only way for me to get allowed to create another account in another skin
BOL Poker (poker@betonline.ag)
email that i send :
I tryed to log in into tigergaming poker and i get a message telling me that my account is blocked by admnistrator...so i can assume its already canceled right ?
Do i still need to wait the 24 hours period?
Do you have any bonus for first deposit for me ? if yes what is it ? how can i use it?
BOL Poker <poker@betonline.ag>
RE: new account (LTK1725901345763X)
Reference number: LTK1725901345763X - Please use this ticket number in any correspondence with us.
Subject: new account
Good day,
This is Kimberly from Customer Support. I trust this email finds you well.
Please be advised that you would need to wait 24 hours in order to create a new account.
Also please try the following steps with regard to the poker client:
1. Uninstall the poker software.
2. Clear your browser history, cookies and cache.
3. If you have an anti virus software please temporarily disable it.
4. Reinstall the software using the relevant link:
https://poker.betonline.ag/client/download (Win32)
or
https://poker.betonline.ag/download/...-installer.dmg (Mac)
Score more with Bitcoin and take advantage of hassle free deposits, faster withdrawals and zero transaction fees. Click here for details.
If you have any other questions or require further assistance, please do not hesitate to contact us.
Best Regards,
Kimberly
Player Services Department
BetOnline,
before this email i had a live chat with tigergaming support. where they start to ask my username and birth date. i told them my nick and my birth date. then they said to wait while they review my account and then i asked them if i was allowed to create another account in another poker skin of their network. they tell me that i can but first i need to get my account canceled. then i answered another more questions for them to aprove account cancelation.
After this i am not able to log in into tigergaming and i send the email above to betonline
ps: i dont have any print of this conversation, i asked support if they could send me and they said no! but they also said that they have acess to all chat history! so if they are correct they should review all my chat and see that support told me that everything was fine for me to get another poker acount in another skin after my account got canceled by tigergaming.
and then in same day, even without waiting 24 hours like they said i got this in my email box:
Reference number: LTK1725901345763X - Please use this ticket number in any correspondence with us.
Subject: new account
Hello ,
Thank you for your reply.
You are free to create your new account now.
Score more with Bitcoin and take advantage of hassle free deposits, faster withdrawals and zero transaction fees. Click here for details.
If you have any other questions or require further assistance, please do not hesitate to contact us.
Best Regards,
David
Player Services Department
BetOnline,
Last edited by Mike Haven; 02-14-2018 at 06:39 PM.
Reason: 5 posts merged