Hello,
I have been lurking the forums for a while now. I feel so sorry that what got me to make an account and post is the fact that PokerStars froze my account.
Some of you might know me(PacPacBum), I play almost daily on PokerStars.
So it goes like this: I requested a cashout about 3-4 days ago, then, after 3 days, when I saw the cashout was not processed, I opend Pending Withdrawls from cashier. There was an * next to the cashout request that said: "This transactions require your attention. Please contanct
security@starsaccount.com"... So that is what I did. The reply was: "Account Permanently Closed: Promotional Abuse".
They said that they found a "close association" between me and 7 accounts that have been used to abuse promotional offers.
I wrote them back asking them to check again because I have no ideea what is happening and I have not played one single hand vs any of the accounts they mentioned.
I have to say their reply was extremly fast and they reinstaled my account, but since my heart skipped like 2 beats when I got the email, I have to ask you guys... did anyone else experienced this?!