https://www.betfair.com/aboutUs/Dispute.Resolution/#
You can contact the Customer Services (CS) team via Live Messenger here or by sending a direct message on the official Betfair Facebook channel or the “BetfairCS” Twitter page, where you will be able to discuss your query or issue with one of our CS Agents. In some cases, where the CS Agents will either be unable to resolve your query immediately, or where you are dissatisfied with the resolution provided, your query will be escalated to our Escalation Management Team (EMT) for further review and consideration.