Avoid WPN and all it's skins if you've somewhere else to play and you're not looking for a headache!


At first It took them 15 days to verify account (ID and Address) with literally running me in circle of different agents answering my emails and live chat conversations.

Every time I had to explain to a new agent that the utility bill is not an scanned document and it's a screenshot since we do not have any paper bills in our country and also bank statements do not include customer address.

Uploaded the documents for 5 times, every time explaining the situation and despite of them telling it's ok to send an screenshot they still rejected it every time with the same reason "We do not accept scanned documents" and every time they said we will forward your enquiry to the responsible department and I was literally running in a circle between agents who I had to explain everything from scratch until someone on my live chat conversation told me yes it's rejected, I said I give up and do not want to play anymore and suddenly he said it's ok, I've accepted your document and now your account is verified!

Like if you've the possibility to certify the account what's wrong with you that you waste my time and don't do it in the first place?

It was like that they've no idea how to provide support and they were too lazy to follow the previous conversations with previous agents that's already recorded and is on my account!

Now after my account getting certified I was able to play without any problem and No I'm not here to say it's rigged or not or it's RTA/BOT fested since I do not play cash games much but I plan to.

Since access to ACR is blocked on my ISP, I've to use a VPN to access my account and unfortunately I've logged in from an IP address linked to France which is blocked on ACR and all of a sudden my account is suspended without giving any notice or any email at all and I can't access live chat agents without logging in to the client first so I emailed them as to why my account is suspended and it took them 24 hours to answer the why and requested for my ID and I sent them the ID and took another 3 days to say ok, now send a utility bill to verify your address! like my account was not verified in the first place!!

I said why you do not ask in the first email for both utility bill and ID and you waste my time?!! everyday passes I lose money since it's my full-time job and imagine you just play mid-stake and you already lost a few thousands worth of money and not to mention the amount of time lost and the mental effort you put to convince different agents with basic logic!

Now after sending them the utility bill they ask if I've any document in English (since I do not live in US or UK) and it's ridiculous because the world doesn't revolve around English and despite of it being the international language, countries have their documents in their official languages.

It's like that's my fault that they can not hire a translator on Fiver for $5 or they're incapable of using Google translate to translate documents for FREE!

Although I've always suggested that I can translate the documents for them if they need that!

Dealing with these people is really a nightmare and if I had access to a better website with good traffic like PokerStars I would really play there.

And before you blame me for accessing my account from a banned country like France (Which at time I didn't have any other IP location), know that there's no logical reason to suspend an account that already have verified it's address!

All my friends which are mostly from US and EU play Med-High stake and they all avoid ACR (WPN) because of the games and their support!

I've a friend from US who plays High Stakes HU $20/$40 and he and another guy in our discord group decided to play a HU challenge and the funny thing is that they decided to play on 1c/2c micro tables to avoid trouble of getting into problem with WPN support because they decided to play like 25k hands and now it makes sense. no need to mention the rake because if BCP was already online they would definitely play there.

If you've another options to play and you care about your mental health, avoid WPN go play somewhere else.

Tell us how u really feel

TBH? I'm really mad because I've no other option to play if I want to play cash games but one thing is for sure and it is the moment that I immigrate to another country (which I eventually will in the next few years) I will play somewhere else and do not bother playing on WPN and will not recommend it to anyone.

I've recommended ACR to more than 5 people, friends and family (who do not live with me) and now I really regret it and I've advised them to not keep any money on ACR other than a minimum necessary for playing.

Some people never realize how privileged they're that they're not born in a third world country and they've so many options that some people like me can't even access their website because it's blocked.

I've worked as an IT administrator and a cyber security researcher for years but the only place I see such level of incompetence is large companies like Microsoft and Facebook but if the money is involved like in the case of playing poker, it's really a mental nightmare to deal with incompetent people.

I don't understand one thing, do you play from France? but isn't France blocked on all .com rooms? how did you verify your account if you live in France? (if I misunderstood don't answer me)
15 days to get the account verified is still a reasonable amount of time.
yes the support is very slow unfortunately. until a few years ago they had live chat with real people who answered, everything was fast and clear.

Hahaha "tell us how u really feel" is a joke and u are not the first one who fell for it.

In my honest opinion i like wpn. Site is very soft on low levels, is playable from almost everywhere, has rakeback etc.

If you log in with vpn from a prohibited country and try to upload documents that are not valid (lol screenshots, not one site i play on would respect a screenshot) you should not wonder when problems may arise. Also 15 days for verification is absolutely standard in 2023.

Wow u recommended them to a whole 5 people and u would not do that anymore? im sure they are already shacking in their offices because their most valuable customers are unhappy.

Tbh u sound very entitled and maybe its also a "mental nightmare" for support dealing with customers like u.


Wish u GL! u will need it because another site will not be different whem it comes to documents/vpn.

No I'm not from France and my country is allowed on ACR. The IP address that I used to login belongs to France since it was a VPN.

15 days is not the important part but running me in a circle and wasting my time is the problem. I can think of over few hours if not more of chatting with agents and it was obvious that none of them read the case and there was no labeling to leave notes on their client support software. they all asked the same questions again and again.

Live chat is still there but only if you can login to the account. if the account is suspended you can't login until they reinstate the account again.

First of all, mocking someone who's not a native English speaker is out of manner for someone like you who lives in Switzerland. TBH I expected more of a culture and manner from your country.

Secondly, you didn't even bother to read and you misunderstood! my account was already verified before logging in with a vpn from a prohibited country. I don't know where you got that. my problem is that they suspended a verified account.

When you verify an account and you prove it that the documents are yours and you're not living in a prohibited, you should be allowed to play without problem even if you're having a trip to mars!

I'm not the citizen of France and if I do not live in that country then there should be no problem if I'm going there for a vacation and just want to play some games for fun!

And I again you just enjoy insulting people and mocking them. FYI, not just ACR and WPN, all the social medias and popular companies didn't exist if people decided not to support or promote them. they're not giving anyone anything for free and there're bunch of other websites who're willing to take their place. no wonder why shitty companies do exist because of the people like you that think people have no influence and are not important in a success of a company!

Once again you disappointed me with the view I had about your country of living, I thought people in first world countries like Switzerland do not take their privileges for granted but looks you failed your society by the way you think.

Im sorry this happened to u and maybe one day u can get over it.

sorry but why use the vpn and put France as the country and then enter in a room.com? It's like live in The Netherlands and open the vpn with a Saudi Arabia address to watch porn
if you live in a country where you can access .com why open a vpn?


this live chat works with an artificial intelligence or something like that. there isn't a real person in the flesh behind the screen like until a few years ago.
with the current chat you ask one thing and you always get vague answers, you have to write an email to support.

I do not need your sympathy and the problem will be solved eventually but if you're not willing to help others when you participate in a community, then do not engage in conversations.

I didn't ask for opinions in this thread although you can say your opinion and I don't have any problem with that as long as you stop mockery and insulting people. I've seen some other instances in your posts that you just insulted and mocked other people in WPN thread.

I don't know what made you like this to become so toxic to people but I hope one day you understand not everyone had the luxury to live like you even if you were living a nightmare. and how people treated you in your past should not be an excuse for you to treat your future people with this level of toxicity because they may have some short time of discomfort talking to you but I'm sure you lose a lot of potential good friends in that process.

And the way you defend WPN makes me wonder if you're working for them and getting paid because nothing I said was illogical and I just said they should not suspend verified accounts because of the IP access and of course they should prevent multi accounting, colluding, RTAs etc ... but this case was none of that!

I said the reason in my original post. because not just WPN but all other social medias are banned in my country from the ISP side so I can't access WPN with my native IP address. lets say porn is blocked in your country, what you need to do is to use a VPN to access to that website. now in case of WPN, I had the same problem it's blocked in my country and I need VPN to access their website or their software client.

The unfortunate is that VPN IPs also get blocked and I need to change them once in a while but unfortunately I didn't notice I'm using an IP from France to access my account. I've usually logged in to my account from Germany and UK and there was never a single problem and in fact WPN knows that my country can't access their platform and it's not WPN faults.

Their only fault is the poor network and software design that they can't whitelist some countries for using a VPN. and of course support told me that it's ok to use a VPN.



And about live chat, yes the first one is AI or a simple BOT but for some problems like account certifications and tournaments or tickets, you can write "Transfer to agent" or simply "Agent" and that AI will forward you to a human from support department to chat with.

Their live chat support hours is from 10AM to 8pm CST but they're usually available around 12PM to 8PM.

It was u that logged in from a prohibited country and now u have to deal with the consequences. On every site u get problems doing that not only on WPN. Why are u surprised? Why u get so offended about my posting style? It was a lighthearted joke the "tell us how u really feel." If you dont like it just put me on ignore

And lol speculating at someones life because my wpn account is registered there. Do u really think in switzerland everything is perfect, everyone is kind and everyone is rich or something? Go there and then tell me again, you have zero clue.

Where are u from btw? Must be not so nice there with all the isp blocking, non existence of pdf documents etc.

And no i dont work for wpn. People who have always others at fault when they made mistakes just tilt me (as seen multiple times in the wpn thread)

I know it can be very difficult dealing with customer support of these sites but in this case it was u who violated their TOS and this maybe needs some research and basic customer support can not handle it. What did u expect?

Just dont do stupid **** and u are fine.

You sounds like I did it on purpose to suspend my account! nice logic.

I didn't speculate anything about your life but your toxic behavior when dealing with others. and I never said Switzerland is heaven but if you want to know how rich you're just go live in Somalia or other poor countries in South Africa to taste the bitterness of life.

And I never said anything about money or being rich, you're already rich being born in a first world country compared to someone being born in a third world country. even if you're poor, you're still richer than someone who was born in a third world country so I think it's fair if you do not take things for granted because of the luck you had in time of birth!

And yes, shitty people are everywhere, jealousy and greed is everywhere and criminals are everywhere but some countries have just less of that compared to others. living on earth is suffering no matter where you live unless you're so lucky to never face adversity in your life which is very rare and uncommon.

I'm from a dictatorship country like North Korea that I will happily switch places even if you're living in your worst condition ever. Yea it's nice, you're welcome to live here if you wish to waste a few hours of your time every week to search for a VPN to access internet. But about non existence of documents you're just wrong, it's a good way to use less paper and preserve some trees. the only uncommon logical thing this government ever did was that.

And of course I could still print my utility bill but you missed the point, WPN said it's ok to upload screenshots and that's why I did it and I included all the website that was my bill on and it clearly showed even my name and phone number outside of the bill screenshot. if at first they said we don't accept screenshot I would just print that bill and send it to them but they said they accept screenshot but wasted my time rejecting it.

And seems like you never worked in IT industry or customer service department because even in my country which is not very advanced we leave notes on every ticket and only one or two person is responsible for the ticket to solve the problem but in case of WPN, I almost talked to 8 different people and it's just incompetency on their side that they can't handle their ticketing systems. I know a lot of people in IT industry who can help them with their ticketing system but they just don't want to making any change to the way they solve problems.

It's not a fault when they say you can access your account with VPN but suspend my account despite of my account address and ID being verified. and it's their fault that they can't even have a simple whitelisting feature on their backend to allow certain countries to access with vpn despite of the IP location.

I don't know what's your background or how familiar you're with computer networks but they've more advanced feature on their backend servers and administration that adding a whitelisting feature is just a joke for them.

If my account address was not verified before suspension and if support didn't tell me that it's ok to use a vpn then you were right about me violating their TOS. they explicitly said it's ok to use a vpn.

I think we can end the country discussion, u have some valid points but i still think its wrong to perceive only if someone is from a certain place he has to act a certain way. But whatever really i dont care.

they told u its ok to use vpn (which is weird) but u then logged in from a prohibited country. Its a bit of a complicated situation but i kind of agree with u that if you gave them all they wanted and u could proof that u are phisically not in france, its unacceptable to give you runaround after runaround.

Low level support of almost any pokersite is difficult to deal with in 2023 if u have any real problems, its not only on wpn.

No i never worked in IT but i know what u mean. U get a new agent and he does not understand AT ALL what the case is about and u have to explain everything over and over again which is super frustrating. Its important to just never get into trouble so u not have to deal with them. Unfortunately u did. (and it was or own mistake, accident or not. and now u have to face the consequences which are, unfortunately, dealing with their low level support)

Yea that was my point that I had already provided proof and they accepted it and I've even used my phone number to activate 2FA on my account and it clearly shows where I reside and I'm wondering why they still suspended my account. I know they will eventually open the account but it's a shame that I lose a lot of time and money in the process.

They allowed the VPN access because they know the situation in my country and they know the government block everything no matter what the topic is, like news, social medias, streaming services like youtube, dailymotion, vimeo and twitch, sports, some search engines except google and many other things are blocked. it's a very high level of internet censorship that only exist in their beloved friend country (China).

About 1.5-2 years ago I could access to WPN website without any problem but when the ISP see traffic on a website they start to investigate what it's about and then they ban it.

Every year the internet censorship gets stronger and so many VPN's get blocked too. that's not easy to just buy a vpn and use it. almost all popular vpn providers are blocked and all their servers can't be accessed. I need to find a vpn that they don't know about it and people in the country don't use it so the government suspect and block access to it.

You have internet access and disposable income. You are doing better that 70%, if not more of the worlds population.

Where did you get that info from?!! Almost 65% of the earth population have access to the internet.

And yes I've income because I'm working my ass off everyday since age of 8. So don't come here and think you know something you do not kid.

And go waste someone else's time, I've no desire to talk about unrelated stuff about a thread that clearly is about a user experience with a poker platform. Trolls everywhere.

Yeah the guy who wrote a novel about first world countrys has no desire to talk about unrelated stuff. Gotta respect that MonkeyPox.

You're trigged because you've a better life condition than most people on earth and yet you're so entitled that you should be better just because you're you and you deserve all the goods.

And I remember you were the one who wanted to end the country discussion.

I've friends from all over the world and they're all nice people and show respect but looks like you're either 15 or you never grow up mentally to be mature and respect people.



The way you said to end country discussion and now you brought it up again shows to me that you enjoy trolling online. I'm sorry kid, you can go play somewhere else where adult are not discussing important matters.

Good luck

Exactly it is me who is triggered lol.

not u who had to create a fake account here, crying online about "how he works his ass off since 8" and how the conditions in his country are so bad. As if someone cares dude.

Im sure ur friends have a blast when u are around them. Well, they probably only have to see ur face over skype since u cant leave whatever high-security basement those dictators from ur country put u in.

Feel also bad for the acr agents who have to deal with people like u tbh.

Gl im out and u are now on ignore.

I think you're on drugs. nothing you talk about makes sense. first you assume you read the first post and reply without realizing you're answering to your delusion about the situation and now you troll because you're trigged and acting like a child.

Yea I know nobody cares, that's how the world works kid, nobody give a **** about how you spend your life but one thing is for sure and it's that people like you never deserve a good life, hope you get what you deserve which i think your mental health already shows what you deserve.

I don't need to create a fake account, I never had an account on 2+2 and I would really never have if I knew this place is full of degens, trolls and uneducated kids who think that's fun to troll.

I'm sorry your parent couldn't raise you as a good example for society, I'm sure they're disappointed too.

Yea, you get paid to defend shitty platforms like it's a good thing.

Good luck in your life because you need it since you've nothing else as your own.

Reply to @MikeHaven

since looks like my PM is disabled or I just can not reply to your message.

I agree with you but looks like trolling is an accepted norm in the internet community which makes it toxic. I honestly joined 2+2 to share my experience about ACR and I rarely comment even in social media because of the toxic norms and I prefer to avoid toxic environments.

I've had 2+2 in my bookmark for a few years and read a lot on it about different things but never created any account and I'm usually active in discord groups which I think have a healthier environment to discuss different topics and now I just regret that I made account on 2+2.

Feel free to delete all the posts, I really do not care anymore. I just thought it's better for the benefit of the community to share experiences, didn't know internet community is dead in 2023.

And since you joined in 2002 (apparently), I'm sure you know what I'm talking about when I say the internet community is dead. it was not used to be this way 10 years ago but now it's just too toxic, wastes time and adds nothing but drama.

Thank you for your message.

Thank you, I've already read that and I understand that's to prevent spamming.

I've no intention of using the PM feature, I just wanted to reply to your message which you sent me earlier and I saw I couldn't do it. I thought maybe since it's a reply and I didn't initiate the messaging it will be allowed.

Have a good day.