I've been playing poker since 2013. I signed up for Everygame (Intertops) using the link from the Vip Grinders portal. On 01/24/2024, he took second place and won $19.50 in the Exclusive 100 VG Freeroll. I spent the funds at the casino and brought them up to $ 10391.33.
Starting March 1, 2024, according to an email from Every game, the account will be closed (due to the country of residence). I verified the account. I requested a withdrawal of $ 2500 on 02/29/2024. This amount was transferred to me. I sent an email requesting the withdrawal of the remaining amount from 02/29/2024 (since the weekly withdrawal limit is $ 2500). Then there was a lull and silence on my requests to withdraw the rest of the amount. In the support chat, I was assured that access to the cash register would be possible to withdraw funds:
an excerpt from a conversation with the support service
«Jamie
You're still free to make your withdrawal. You won't be allowed to play after March first.»
«Me
So after March 1, withdrawal of funds will be possible?»
«Raedi
I am seeing that you were advised yesterday via email that you will be updated in 24-48 business hours in regards to this.»
«Me
I understand, just in case, I will send you an e-mail with a withdrawal request before March 1, OK?»
«Raedi
To withdraw you just have to go to the cashier and request it.»
«Me
Will access to the client be blocked like yesterday?»
«Raedi
You should be able to access the cashier to request a withdrawal.»
When I subsequently contacted the support service, I was accused of violating the terms of participation in the Exclusive 100 VG Freeroll freeroll tournament on 01/24/2024:
excerpt from a conversation with the support service
«Kat
After further review of your account, Management has made the decision to confiscate the remaining balance due to breaching our terms with playing with a freeroll tournament».
I did not violate the terms of participation in the freeroll tournament. I am registered from the VipGrinders portal and I received the password in the telegram channel of this portal legally.
Further, the support service reported that your terms were violated:
«50% of all Freeroll cash winnings have to be turned over as gross rake, before a player is eligible to withdraw any funds».
Due to the decision of the management of the room, the account will be closed from March 1, 2024 (due to the country of residence). By my decision, I was not given the opportunity to win back 50% of $19.50 as a rake.
Therefore, I did not violate the conditions of participation in the freeroll tournament. Based on this accusation, funds were confiscated from my account in the amount of $7891.33.
I ask for advice and help!
Sincerely Sword_s