Yesterday I made a small withdrawal of $150 from FullTiltPoker. (why I was withdrawing such a small amount is besides the point). I received 14 separate emails for my withdrawal request letting me know that the withdrawal will be made in a long series of transactions, reflecting my deposit history. I realize that this is only a small amount of money, however I am now forced to pay charges on each of the transactions, as well as separate fees to exchange currency back to GBP.
I am in the process of checking through my other transactions to see what charges I have paid for all my withdrawals. I had previously not paid a huge amount of attention to this, as emails went to an inbox I didn't regularly check.
This seems unnecessary to me, and just like just another step put in place to prevent money from being taken off the site. I don't feel like I should be punished for making regular withdrawals, I am already paying fees for each time I withdraw, I play primarily MTTS, have not transferred any money to other players or received transfers so the chance of fraud seems highly unlikely.
Am I being unreasonable here?
In the interest of fairness I have included below their response to my complaint.
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Hello x,
Thank you for allowing us to be of assistance and please accept our apologies if our cashout policy is inconvenient to you.
According to our cashout policy, where possible, cashouts are automatically credited back to any method you have used to deposit up to the amount deposited, and are applied to your oldest deposit first and your most recent deposit last.
Based on this, a cashout transaction will be created for every deposit made, as you can see explained on the automated email you received when you requested your withdrawal.
We apologize if our cashout policy is an inconvenience, but this is a security feature designed to protect our customers against fraud. It ensures that no one can profit from misuse of another's account.
Please also note that Full Tilt Poker uses XE's mid-market rate for cashouts in currencies other than US Dollars, and will add a special margin to XE's mid-market rate. Players are responsible for any additional fees charged by their selected payment method processor.
For further information on Full Tilt Poker transaction processing and currency conversion please visit:
http://www.fulltiltpoker.com/payment...exchange-terms
Please let us know if you have any further questions or concerns, we will gladly address them for you.
Regards,
x
Full Tilt Poker Support Team
