Hello everyone!
I would like to warn everyone who plays WilliamHill online because it could happen to you. Don't play there your money is not safe. I can assure you that I have done nothing wrong or illegal.
Since 2009. I have been playing ipoker in different poker rooms. I only play MTT tournaments and I have never experienced any problems. I registered with WilliamHill in year 2015 and until now I have been only playing MTT tournaments and withdrawing some money from my account. As WilliamHill is not my only poker room that's why I play there 4-5 MTT tournaments a day, mainly 5+r or 10+r.
Finishing my latest session, I requested withdraw some of my avaliable funds from my account. Next morning my poker account was locked with a message saying I have to send an email to
poker@willhill.com. Than long email conversations started, where they asked me if I know a certain player and repeatedly asked me to send them some documents. I wrote to them that I don't know any of ipoker players, I have never spoken to any of players and never done anything illegal. And I also send them all requested documents (which they had since 2015).
Quote:
I would like to ask for your assistance in helping us complete some checks on your recent gameplay.
During our routine gameplay checks there were some irregular betting patterns noticed during your games with:
xDonnaKaraNx
Please reply with any explanation you may have and we must also ask you for your relationship, if any, to the above player.
here are all hands (125) with xDonnaKaraNx
https://www.dropbox.com/s/ym5j6gwqux...araNx.txt?dl=0
After a long email conversation, I received an email from them saying that my account is locked and it will never going to be reopened and all money has been confiscated because all my winnings has come from players who have been cheating. And after that no explanations or any evidence etc. shown to me.
Quote:
Hi xxx,
Hope you are well.
Upon checking, this was thoroughly investigated and we will no longer reopen your account. It's as per our Management's decision.
Should you need further assistance, please let us know. We are available 24/7.
Conversation
https://www.dropbox.com/s/oaboc49fucnstrq/WH.docx?dl=0
Has anybody experienced situation like this? Does anyone have any suggestions?
Last edited by Osimus; 01-20-2017 at 11:33 AM.