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When online tournaments are cancelled When online tournaments are cancelled

05-13-2023 , 07:51 AM
Is it normal practise for Will Hill poker (or any site) to cancel tournaments (after 3+ hours of play) due to the 2nd night of major technical issues on their side and then just keep the buy ins and not pay out?
When online tournaments are cancelled Quote
05-13-2023 , 09:37 AM
Nope money will be refunded to players left in the the tourny with ICM calculation. Sometimes it can take a little while for the money to hit the account though ��
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05-14-2023 , 03:09 AM
On Wednesday evening I entered several tournaments on a respected UK ipoker provider.
During these tournaments play tech the software company went down causing the website to crash and not be back up and running until Friday.

The tournaments I entered in were not concluded therefore I would expect a full refund on any tournament buyins.

I have been told however that this will not be the case as this was a technical issue that was escalated a very vague response.

The website in question could theoretically do this at any time and not have to pay out any winnings at all.

Does anyone please have any thoughts on this matter surely this is wrong. My buyins are not particularly large but that is not the point.

If I have entered a tournament in good faith that it will be played out till it's conclusion surely I should be reimbursed my buyins
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05-14-2023 , 03:36 AM
If you mean Grosvenor, it's working now. They said in discord that they're sorting out refunds.
https://discord.gg/UUX3HzXc
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05-14-2023 , 03:48 AM
No this was betfred. They are saying because it was a technical issue out of their control no refunds will be given. Play tech the poker software provider crashed. I am not sure if Grosvenor use the same software or not.
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05-14-2023 , 04:15 AM
It's probably the same for all skins although I wouldn't personally trust Fred Done after that stunt he pulled; offering high interest loans to his own staff.
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07-22-2023 , 06:59 AM
Fred Done up to his old tricks again. Fined £3.25 million for KYC and AML malpractice. Fleecing addicts and allowing terrorists to launder money

Quote:
certain customers were able to stake large amounts of money without the Licensee conducting appropriate KYC checks. For example:

Customer A reached a net loss position of £61,000 within a four-month period with no appropriate KYC being conducted

Customer B hit the AML trigger of £250,000 staked in 365 days. The customer’s ID was only requested after a 10-day delay, which the Licensee was unable to explain

Customer C staked and lost £72,000 within a 9-month period due to the Licensee relying on uncorroborated open-source information

Customer D staked £429,222 and lost £120,353 within a 11-month period due to the Licensee relying on uncorroborated open-source information

Customer F played for a period of five months and deposited £337,029 with a loss of £19,336.28 and placed a total of 1,375 bets. The customer was interacted with 12 times and the Licensee noted that each interaction was positive and indicated the customer was happy at his level of spend. However, during some interactions the customer demonstrated signs of potential harms such as his card being declined and placing large bets. The interactions did not escalate in any way and there is no evidence to suggest this customer was offered any information or support. The only factor that appears to have been considered was whether the customer appeared happy to continue to gamble.
https://www.gamblingcommission.gov.u...blic-statement

I think he's going to take it out on his staff by making women work alone later at night and also offering worse odds/no pushes/reducing offers on multis.
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