Quote:
Originally Posted by Pro Playa
Yes, seems they are just holding onto our money help their short term cash flow.
We should all contact lock support and let them know we are not idiots and that we will not accept a 14 day wait for skrill cashouts.
Is there a lock rep on 2p2?
Anyone else outside the USA having this problem ? Should we start a separate thread to address this specific issue ? We can use it as sort of a petition vs lock treating us like this.
I live in Canada.
Requested payout - over 7k - on July 18th.
Email from JBD Services on August 2 saying it had been processed.
No money arrived in my Srkill account.
Several emails to support not returned unitl August 12th, where support told me that I should double check my account because they were sure the funds had been sent to "anemail / account id" that was almost mine but missing one character. Notified Support and Shane.
Shane responded fairly quickly telling me that it looked like a pretty simple case of being sent to the wrong account. He said the Support person will follow up with it as soon as she gets back on shift.
Several emails to Support over next 8 days with same response. "Rest assured our Cashier Dept is working on it".
Then yesterday, an email from the Support person that Shane said was going to look into this form me as soon as she got on her next shift, 8 days ago, saying she would forward it to the Cashier Manager to look into and she'll let me know as soon as she hears something back.
So to sum up.
Request made for Payout on July 18th
15 days later on Aug 2 advised that it had been processed.
Apparently sent to a non-existent (I checked) account by mistake.
Now 18 days later still waiting for my money.
Told Support would look into it on "her next shift", no mention of fact that next shift would be 8 days later. Told repeatedly that Cashier Team is working on it. Today, original support person who advised me they were sure it had been sent, emailed me to tell me that she will follow up with the Cashier Manager
How complicated can this be. You either sent the money to my account or you didn't. Obviously you didn't. Therefore, resend the money to the proper account and the situation is solved.
I don't know what is going on with this company behind the scenes but when I and apparently so many others are getting the run-a-round for so long with no explanation, it only invites speculation of catastrophe ie: Full-Tilt, UB, etc. Obviously, I hope I'm wrong because I can't afford to lose me 7+ k but the longer this drags on, she more worst case scenarios play through one's head.