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Old 07-22-2013, 07:19 PM   #1626
ownage4u
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Re: [Non-US-Players] Cashout tracking and discussion thread

yep update would be nice. can one of you guys summarise to me what their excuse is to have skrill wds delayed so long to non-us players?
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Old 07-23-2013, 03:55 AM   #1627
Jah Onion
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Re: [Non-US-Players] Cashout tracking and discussion thread

Quote:
We went through a period where our process limits weren't able to meet our demand which got us behind with our cashouts, we have rectified this and are now working on moving forward. I understand this improvement hasn't been as obvious yet while we are still clearing that backlog and until it is obvious this question will continue to come up but all we can do is keep working through the cashouts.

In the recent period where we have worked to increase our processing and work through our backlog we have actually seen our competitors take a little step back with Bodog losing Skrill and Merge losing WU. We feel we are well positioned now with our current processing limits to work our way back to where we should be and measure up far better against our competitors than we currently do
from: https://forumserver.twoplustwo.com/19...ad-op-1354573/
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Old 07-23-2013, 12:40 PM   #1628
NextPlz
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Re: [Non-US-Players] Cashout tracking and discussion thread

Well, Skrill and Neteller don't have limits to merchants.
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Old 07-23-2013, 06:42 PM   #1629
HammerMan72
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Re: [Non-US-Players] Cashout tracking and discussion thread

@NextPlz. I believe Shane was talking about the 3rd party processors that move the funds around and in/out of the US. But you're right and with ROW players (like pmuir) still waiting for their cash after +120 days Lock sure still needs to do better if they really think that they have already improved.
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Old 07-23-2013, 07:18 PM   #1630
SickSmile
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Re: [Non-US-Players] Cashout tracking and discussion thread

anybody here play euroclub?
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Old 07-23-2013, 07:19 PM   #1631
SickSmile
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Re: [Non-US-Players] Cashout tracking and discussion thread

10k skrill cashout start of june. still waiting!
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Old 07-23-2013, 09:00 PM   #1632
imjustshane
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Re: [Non-US-Players] Cashout tracking and discussion thread

Quote:
Originally Posted by Mennas Joint View Post
I have still been playing... I do not play poker period as much as I did a year or so ago, but I do still load up either a small MTT schedule or some sng's a few nights a week on Lock.

Also still wondering Shane if you have any info as to when the next skrill batch might be released, thanks.
Thursday/Friday
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Old 07-23-2013, 10:33 PM   #1633
IllSkill
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Re: [Non-US-Players] Cashout tracking and discussion thread

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Originally Posted by imjustshane View Post
Thursday/Friday
Nice!
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Old 07-24-2013, 09:51 AM   #1634
rby1983
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Re: [Non-US-Players] Cashout tracking and discussion thread

Quote:
Originally Posted by imjustshane View Post
Thursday/Friday
the problem is that they never pay at all players.. just lucky ones
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Old 07-24-2013, 09:54 AM   #1635
rby1983
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Re: [Non-US-Players] Cashout tracking and discussion thread

Quote:
Originally Posted by SickSmile View Post
10k skrill cashout start of june. still waiting!
like me , first week of june...but lock says their cashouts r faster now,,, sickos
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Old 07-24-2013, 12:05 PM   #1636
tgallant
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Re: [Non-US-Players] Cashout tracking and discussion thread

Original message
1:12 AM
Hi, When was my last cashout and why is it taking so long. Thanks

Hello,

Sorry for the delay, but the Cashier manager has informed us that your Skrill withdrawal will be Verified and Authorized as soon as is possible.

And I have added a $10 bonus to your Poker Account to compensate for the delay.

Have a good day.
Many thanks,

Mary



They are trying to hide when my cashout was, and I have no other way of finding out. But at least they gave me 10 bucks!!
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Old 07-24-2013, 01:08 PM   #1637
HammerMan72
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Re: [Non-US-Players] Cashout tracking and discussion thread

Woot $10 bonus and a new CS replies???

You can still access your pending cashouts though. Ask them for the link where you can view/cancel your pending cashouts.
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Old 07-24-2013, 01:36 PM   #1638
tgallant
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Re: [Non-US-Players] Cashout tracking and discussion thread

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Originally Posted by HammerMan72 View Post
Woot $10 bonus and a new CS replies???

You can still access your pending cashouts though. Ask them for the link where you can view/cancel your pending cashouts.
Thanks for the tip. I used to be able to view my pending cashout by requesting another. It would then inform me that I had one pending and I would just check the date there. Now an error messages comes up when I try.
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Old 07-24-2013, 01:45 PM   #1639
HammerMan72
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Re: [Non-US-Players] Cashout tracking and discussion thread

@tga, that is interesting since I used to do the same and I also got the skrill cashout confirmation page bookmarked which you get displayed once you placed a cashout since I usually print that page for my records.
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Old 07-24-2013, 03:33 PM   #1640
KickRocksHomie
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Re: [Non-US-Players] Cashout tracking and discussion thread

Update:

Requested $10k Skrill March 13th.

About a month ago I email them and they say that it was processed on March 28th. I tell them they are mistaken and then they agree and say my cashout is verified and will be added to the priority list.

Today I email them asking whats going on and they tell me that my cashout was processed on March 28th again.

Is everyone over there a ****ing moron? Shane I have emailed you too, but you have not responded. Can you PLEASE look into this for me?
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Old 07-24-2013, 04:31 PM   #1641
zgfjsh
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Re: [Non-US-Players] Cashout tracking and discussion thread

Quote:
Originally Posted by imjustshane View Post
Thursday/Friday
Shane, when will you have a new ecocard processor? Are you guys working on that?

Requested max ecocard cashout on jan 24
Still waiting after 6 months
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Old 07-24-2013, 04:36 PM   #1642
Halstad
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Re: [Non-US-Players] Cashout tracking and discussion thread

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Originally Posted by zgfjsh View Post
Shane, when will you have an new ecocard processor? Are you guys working on that?
fyp
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Old 07-24-2013, 06:00 PM   #1643
IllSkill
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Re: [Non-US-Players] Cashout tracking and discussion thread

Quote:
Originally Posted by tgallant View Post
Original message
1:12 AM
Hi, When was my last cashout and why is it taking so long. Thanks

Hello,

Sorry for the delay, but the Cashier manager has informed us that your Skrill withdrawal will be Verified and Authorized as soon as is possible.

And I have added a $10 bonus to your Poker Account to compensate for the delay.

Have a good day.
Many thanks,

Mary



They are trying to hide when my cashout was, and I have no other way of finding out. But at least they gave me 10 bucks!!
I got the same response. I don't know if this is a good thing or a bad thing lol.
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Old 07-24-2013, 08:46 PM   #1644
heAstroMan
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Re: [Non-US-Players] Cashout tracking and discussion thread

Quote:
Originally Posted by imjustshane View Post
Thursday/Friday
shane? buddy? Av not been in any way rude or aggressive towards you. you are the only person outside the lock support team who can give me any kind of information and you are totally ignoring all my skype messages, emails and questions in this thread, wtf is that all about?

I don't want you to fix this problem, I just want any kind of information, any kind of help, and if I'm honest, at this stage, an acknowledgement would be nice.
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Old 07-24-2013, 11:46 PM   #1645
plainestman
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Re: [Non-US-Players] Cashout tracking and discussion thread

Quote:
Originally Posted by tgallant View Post
Thanks for the tip. I used to be able to view my pending cashout by requesting another. It would then inform me that I had one pending and I would just check the date there. Now an error messages comes up when I try.
Search your inbox for the email that you should have received from 'JDB services'

This will tell you the date
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Old 07-25-2013, 09:13 AM   #1646
rby1983
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Re: [Non-US-Players] Cashout tracking and discussion thread

Quote:
Originally Posted by tgallant View Post
Original message
1:12 AM
Hi, When was my last cashout and why is it taking so long. Thanks

Hello,

Sorry for the delay, but the Cashier manager has informed us that your Skrill withdrawal will be Verified and Authorized as soon as is possible.

And I have added a $10 bonus to your Poker Account to compensate for the delay.

Have a good day.
Many thanks,

Mary



They are trying to hide when my cashout was, and I have no other way of finding out. But at least they gave me 10 bucks!!
really,,they dont pay us and now are offering money...another Joke by LOCK
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Old 07-25-2013, 09:56 AM   #1647
HammerMan72
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Re: [Non-US-Players] Cashout tracking and discussion thread

Quote:
Originally Posted by tgallant View Post
Thanks for the tip. I used to be able to view my pending cashout by requesting another. It would then inform me that I had one pending and I would just check the date there. Now an error messages comes up when I try.
I just checked an doing it that way still works for me. I go to the cashier, click withraw and it will tell me that I have one pending but show me a big red "continue" button. When I click that button I'm taken to my pending skrill cashout with the option to cancel it.
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Old 07-25-2013, 12:28 PM   #1648
tgallant
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Re: [Non-US-Players] Cashout tracking and discussion thread

Quote:
Originally Posted by HammerMan72 View Post
I just checked an doing it that way still works for me. I go to the cashier, click withraw and it will tell me that I have one pending but show me a big red "continue" button. When I click that button I'm taken to my pending skrill cashout with the option to cancel it.
Not sure why I am unable to get that far anymore. I tried ask support but they just told me that I had a cashout already pending. How in hell can I complain about how long its been without knowing?
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Old 07-25-2013, 12:30 PM   #1649
tgallant
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Re: [Non-US-Players] Cashout tracking and discussion thread

Quote:
Originally Posted by plainestman View Post
Search your inbox for the email that you should have received from 'JDB services'

This will tell you the date
Unfortunately I deleted that email. I only save the emails from Shane or Lock. Amateur mistake
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Old 07-25-2013, 01:47 PM   #1650
HammerMan72
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Re: [Non-US-Players] Cashout tracking and discussion thread

I've never receive any email confirmation when I put in a cashout request. That's why I always print the confirmed request. Seems to be working different for each of us...
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