Well, I contacted support and they said the server was down. I was just able to login, and my account balance is at $0.00. Lol?

I was also logged on and playing this morning when the server went down. I still haven't received the money I had at the tables and support wasn't very helpful but did say they were going to fix it.

Guy is playing like 60 VPIP and is crushing games. He doesn't seem to make many light calls on the turn or river and it's making what appears to be perfect bet sizing to get calls on river.

Maybe u had some pending cashout for some month and it finally got processed?

Support took care of it, and they were very courteous, as always.

How much did they pay you for that sentence?

anyway gratz

Just because you had a less than stellar experience, doesn't mean everyone else did. When 100 different people answer the phone at a corporation, sometimes one of them is in a sour mood / incompetent / etc. Bad experiences with customer service happen at ALL companies, including my own. As a business owner you simply have to try to plug the leaks one at a time and keep the CSM and staff up to date on policies... it's not the easiest of tasks and success isn't instant.


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Kahn

Khan,

When do u think the payout should speed up to normal? Your words have a lot of credibility and I respect you. I have been quite concerned about the situation, but didn't give up on them mostly because I believe what you said. But now the holiday season is way over and Super Bowl is over too. What could be the reason that it still takes so long to get paid. I am still waiting for my check requested more than one month ago.

requested a money gram withdrawl last wed or thurs and received the info today
don't have much left on the account and would have to see other methods speed up a ton before i played more on here

Well, we'd have to define "normal" first. With regard to the speed of payouts, they are slower than I'd like and as I've spoken to Full Flush Management in person about the e-wallet speeds, I can tell you that they'd like faster turn around times as well.

Generally speaking, there are a number of things that can be done to speed this up, but the crux of the problem for all poker sites that are majority US-friendly/USA customers sites more or less looks like this:

Ewallets are net withdrawing payment processors. That means that the money that is deposited on ewallets is insufficient to cover the withdrawals through those ewallets. This mainly being due to European/ROW grinders winning more than they deposit, and fewer net depositing recreatitonal players depositing via ewallets.

As such, majority US friendly sites end up having to constantly bank wire funds to ewallets such as Skrill, Neteller, EcoPayz etc. Of course in order to bank wire such funds to cover withdrawals, those funds have to be moved from whatever source they came from.

Thus, there are 2 slow points in the process - 1) getting funds from the 3rd party processor 2) sending international wires back to the ewallets.


With regard to Full Flush, they very likely need to streamline and optimize this process in order to pump out faster ewallet withdrawal times (I imagine that getting more Euro/ROW fish would speed up turnaround times as well). The negative part about not doing so is that it of course looks to be a lack of funds issue, when in reality it is likely just a local liquidity/speed of funds movement issue.



As I stated answering the question above, this is also relevant. Cash payouts at US-friendly sites are so fast because cash deposits are typically net depositing processors (i.e. lots of recreational players deposit this way). The cash processors thus have more than enough funds on hand at all time to send out withdrawals and the US-friendly sites don't have to constantly send them money to cover the differences.

I hope that gives a better understanding of why processing can vary so much at majority US sites.

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Kahn

Kahn,

Thanks for your explanation. What you said does make sense. Hope they can get the issue resolved soon.

austintx

Does the full flush rep Sandy still read this thread?

I don't think that she has logged on to 2+2 for the past three months.

thats annoying, both my cashouts ive made on this site have been stagnant until pming her.

i dont hold out the same confidence on live support helping me out after the inevitable 2 week wait and still no money.

The problem is, if one of their processors gets popped, they could be full on insolvent.

Fully agree with you on this one man, got alot of respect for this guy, one of the few guys that truly give a flip about the customer in the online poker world. This man needs a promotion. :P

Cashouts to ewallets seem to take now at least 3 weeks so you still have to wait at least a week...

Are they still closing accounts for being "too aggressive"?

There hasn't been a report of that in 8+ months. Also, considering that there is limited rakeback now, it seems the network stance on that has changed.


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Kahn

Guys we really need to stop the camping. We have like 4 regs at a bunch of tables sitting out hoping a fish will sit.

+1 or maybe we could even start playing HU, or 3 handed and games will start that way.

who are you guys on FF?

In my 12+ years of professional play, I must say that this tactic has a very high rate of success.


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Kahn

PMed

Attempting to create an account on FF, but the website just has a banner up that they are only accepting players from markets without state licensed poker sites. I am in one of those states, NY, yet i can't seem to get passed that banner on the homepage. Any advice would be great.