Serious network issues with the betonline servers right now

This is a bad one. Typical timing has to be DDOS. What's the best discon strategy? Close client or leave it up trying to reconnect?

reconnecting seems to be working, its just up and down

If anyone knows the player GRINDSTONE on BetOnline, he and I were last 2 in a six way sit and go where 1st was 38 and second was 12. I think he got perm discod and I'd like to offer to send him $30 as an even chop since he never had a chance to play heads up.

This is assuming I actually get paid - they just killed all the tables. We may all get refunds, no idea.

Now the table is back, he has 0 chips, and the tournament is stuck

Just opened an account. I was told by support that if I ONLY used Bitcoin to deposit/withdrawal, that I do NOT need to send ID verification documents. Can anyone confirm this is in fact true before I possibly deposit?

What other sites are there to play real money online?

http://forumserver.twoplustwo.com/28...-15-a-1238038/

Hi,

I was recently disconnected for a couple hands from a tournament due to server problems that other players seemed to have suffered as well. Below you can see the conversation I had with someone in Betonline's live support which goes against what they have listed on their own webpage as can be seen here: http://mobile.betonline.ag/rules... rule # 12 under multi table tournaments.

Hoping someone can see this and make this right.



Jonah: Thank you for contacting Live Chat Service. How may I assist you today?

kevin: Hi, I was just playing in your 10k guaranteed tounament and the server lost connection

kevin: I am still waiting to be refunded my buy in

Jonah: We are truly sorry to see you experienced a problem with the poker software.

Jonah: Please provide us with your account number and the tournament number, so that we may investigate your query. You will be able to find the tournament number in your hand history tab, which is located on the top toolbar of the poker software. Once you have opened the hand history page, you will need to scroll to the bottom of the page and click on last 5 tournaments played

kevin: my account # is: xxxxxxxx

Jonah: Please confirm the tournament ID?

kevin: tournament id: 6902564

Jonah: Thank you, one moment please.

kevin: ok

Jonah: Unfortunately, I can not locate a account number xxxxxx

Jonah: Please confirm your correct account number.

kevin: sorry

kevin: xxxxxx

Jonah: Thank you, one moment please.

kevin: ok

Jonah: Thank you for waiting. I'll be with you in just a moment...

kevin: ok

Jonah: .

Jonah: We regret to inform you that you do not qualify for a tournament refund as we could not locate any server issues caused from our end during this tournament. Please also keep in mind that no other players were disconnected from the tournament either.

kevin: it was for about 2 hands

kevin: i believe players were talking about it in the chat

kevin: iis there any way you can look at that info

kevin: it was the last hand before the add-on period began

Jonah: Unfortunately, we can not refund a player for a tournament refund if they were disconnected during 2 hands as you played the rest of the tournament.

kevin: In case of a server problem, all poker tournaments in play during the problem are deemed as cancelled. Once the server re-starts, we will refund the full Buy-In or the last rebuy of each poker player that was still in the tournament at the time. This payout is based on the player's proportion of chips compared to all other remaining players. This resolution treats all players fairly. If a player was eliminated from any of the poker tournaments before the server problem, they are considered "out of the tournament" and do not receive an entry fee refund or any portion of the prize pool.

kevin: this is straight from your webpage

Jonah: We can also see that you went all in on your last hand played in the tournament when you had 68,065.63 in chips.

kevin: it doesn't mention any specific number of hands for the disconnection

Jonah: Please understand that we can only provide you with a refund if you were not able to play more than half the tournament.

Jonah: This is the procedure we will need to follow with regards to this issue.

kevin: where does it say this in writing?

Jonah: Unfortunately, you do not qualify for a tournament refund at this time. Your understanding is greatly appreciated.

kevin: unfortunately I am going to have to post this conversation in online poker forums.. I am sure you are just doing your job to the best of your abilitites, but the explanation I was given is different from the rules listed on your own webpage

Hi Kevin,

Please accept our apologies.

At the time we didn't experience any server issues thus the tournament wasn't cancelled. No other players were affected.

In the case that you experienced technical issues on your end which made it impossible for you to continue playing we consider issuing refunds. However, in the event that you are the only player disconnected for 2 hands and are able to return and continue playing then we are unable to issue a refund.

Please accept our apologies for the inconvenience.

Hi there,

I will follow up on this for you. However the website states that you will need to provide ID documents and proof of address in order to verify your account or withdraw.

that is not what support told me in reference to Bitcoin and Western Union (3 different people, as I called 3 times and asked the same question)... yet I was told in live chat, 2 times I did need to send, and 1 time I did NOT (again 3 different people, 3 times to be sure I got the same answer)... needless to say, I will not be depositing, because as stated in this thread... place seems shady!

You don't have an ID and you think the site is the shady one?? T&C state they can require an ID at any time so even if they don't require it for Bitcoin transactions so they can take your funds at any time and I would be rooting for them to do that. Hope they never allow unverified BTC players on Chico.

Where did I say I didn't have an ID? LOL... I think it sounded shady b/c... a) if read in this thread about folks getting the runaround once they try to withdrawal b) my 1st experience I received conflicting info. I'm more concerned about Bitcoin (the WU I could careless about, will never use it)... Isn't your mom calling you for dinner?

I am not sure where you draw the above conclusions from but I sure hope your reading abilities at the poker tables are better. He never said anywhere that he didn't have an ID.

A site that doesn't require ID would be filled with multiaccounters stealing your money. Or you multiaccounting stealing other people's money.

So twice you were told in chat that you did need to send ID and once you were told that you didn't need ID? How is that the same answer 3 times? And now once again you have just been told that you do need ID, which should have been common sense to begin with. How many sites in the world do you think don't require ID?

That you need it verified that you don't need ID before you deposit is what sounds really shady to me.

+1... I don't have problem per se with the ID verification (done on Merge, WPN, Bovada), but with Bitcoin if I'm not using a bank for transactions, not sure how relevent the info would be (especially a utility bill)

In what way is the info less relevant with bitcoin?

I'll be honest, I was thinking more about the verification for balance fraud... Being naive I guess I never put into thought about someone cheating with multi accounts (total brain fart on my end). I have seen the error of my ways

If anyone has any advice on how I could play this room without frequent lag and crashing, I would very much appreciate it. The combination of unresponsive software and lack of timebank are making it almost unplayable for me. Thanks!

anyone seen this?

http://calvinayre.com/2015/12/07/bus...ocessing-ring/


Federal authorities in Florida have indicted three men for illegally processing financial transactions with international online gambling sites, including Panama-based BetOnline.

In an indictment filed in July but which only recently surfaced online, the US Attorney for the Middle District of Florida, Orlando Division accused David Stewart, Jason Neiman and Tom Freeborn of wire and bank fraud, illegal money transmitting, money laundering and conspiracy for their dealings with a number of online gambling sites based outside the US.

Stewart, an American living in Volusia County, Florida, is alleged to have formed shell corporations that were used to open accounts at US-based banks. Stewart also owned Web Pay TV Inc. and DiamondPayTV.com, which purported to offer monthly subscriptions to movie and TV services but whose actual purpose was to facilitate payments between US gamblers and international gambling sites.

Neiman, a Canadian living in Costa Rica, owned and operated DoughFlow, which processed payments on behalf of gambling sites. Freeborn, a Canadian residing in Canada, engineered online gambling payments through another Stewart-owned firm, eGoldwallet. (Both the eGoldwallet and DoughFlow sites are still online, while the DiamondPayTV site is no longer accessible.)

If the accused weren’t already foolish enough in this day and age to be maintaining a US presence while conducting illegal online gambling transactions, they had the bad luck to enlist an undercover law enforcement officer as an investor in their scheme. Not surprisingly, the undercover cop was all too willing to open a merchant account on behalf of the accused with credit card processor Elavon, a subsidiary of US Bancorp, after which their fate was sealed.

The conspirators are believed to have processed $4.2m in payments between January 2013 and November 2014 for a number of online sports betting, casino and poker sites, but BetOnline was the only site specifically identified in the indictment.

For some reason the page that you linked seems to have been deleted. Pushing players harder to use their bitcoin options might help sites like BetOnline avoid those kind of problems.

edit: I guess that it was moved here:
http://calvinayre.com/2015/12/07/bus...ocessing-ring/

I was considering depositing soon. Not so sure if that article matters or if I should be concerned about playing here.

The article probably doesn't really matter. The payment processors that service the offshore sites aren't supposed to operate from within the US. When they do that is money laundering.

I think that poker/gambling sites tend to use a number of payment processors. I don't think that one getting closed down for being stupid and processing the money in Florida makes a world of difference.

That's what I figured.

BTW do you play on here? How are the 100NL cash games? In comparison to Bovada/WPN. Thanks bro!