Quote:
Originally Posted by bhoylegend
I think a couple of people missed that OP had a free play added to his account without him asking for or accepting it, which then prevented him cashing out.
I'd completely believe this of BetOnline.
Yes, this was an endless struggle.
Also now after literally probably 20 emails back and forth with them arguing that their online chat told me "Request your $1,000 cash out via email because our processors are down." This was a Thursday and for the cash out to be discounted once a month you must do it on a Friday.
Next day cashed out (tried to). Emailed them. Said "its 12pm, I did this with 12 hours left on the day, Please make sure to credit the cashout discount." No response until Saturday. Now they say "you must do it via cashier window. If you want the discount you will have to wait until next Friday." This starts another long chain of emails over 3 days and endless re-explaining of my scenario
every time
Eventually they called me while at work. FINALLY the free play I never asked for was removed and they said "transfer $1,045 to your sportsbook account. Cash out. Even though it is a Wednesday we will refund you the $45 this time because our support gave you the wrong information." Great I said.
Did the cashout. Still no money and each time I contact support they now tell me "sorry sir you did not request it on a Friday, we cannot give you the discount."
Everytime you start back at square one with these people. I swear to god they try to be so frustrating that you just give up. I don't care if it takes 100 emails, I refuse to keep letting them charge after charge and I'm yet to receive my money or any real response besides their automated crap