anyone know a hand replayer that works with UP hhs yet?

I cashed out from UP, it was pretty easy:

1. Request withdrawal through the software client.
2. Wait until support emails you to say it's ready (~2 days for me).
3. Go to a station casino cage. They'll take your ID and email address and give you the cash. Took about 10 minutes because a supervisor had to get called over. Not too shabby.

Apologies if this has already been discussed...am having issues with registration on a PC running Windows 7.

I was able to download and run the Ultimate Poker program. But when I click on the "Create Account" button, I get a pop up window with an error. The error is "Class not registered." There is a further message saying "An error has occurred in the script on this page".

Here is one thought: Why not change it so it doesn't boot sitting out players when there are other open seats? Some might be just waiting for the game to fill up more, and booting them just defeats that purpose. For example, if you want to start a new game but don't want to play heads up, you sit down at an empty table, and "sit out". Then two more players join and start playing heads up, and a few hands later you get booted from the table "to make room for more players".

UP client software will need years to be acceptable by todays standards. More than a month has passed now and no improvements has taken place.

Heres a suggestion to help out the tournament and SNG players. Schedule all breaks at the same time so that if we are playing more than one tourney we actually get a break. As it is now, each tournament breaks independently. Schedule a time for breaks and let everyone break at the same time. Example: All tournament players receive a break at 15 minutes past each hour.

Example: All tournament players receive a break at 55 minutes past each hour.

Requested a check cash out last week, got approval yesterday! Says check will be mailed in 2-3 days. Cash out seems to be really quick and easy. I just wish UP didn't **** the bed when it came to the software. Soft games and great cash outs are great! But the software makes multi tabling a nightmare. So tilting I'd rather just play live cash games.

After about 30 hours of multi-tabling and 6000 hands, here's what I've got, in approximate order of importance:

option to turn off animation (slows down whole computer, can't act at any table while cards are being dealt at one)...nearly impossible to play more than 4 tables at once (my CPU usage jumps from 0-50% when cards are being dealt)

re-sizeable tables (be able to shrink down to 480x360)

fix "force to front" when it's your action on another table (put the actions for each table in a queue so the most urgent one pops to front, but only as soon as you've finished acting on your current table). Also, don't "force to front" when your active window is not a UP window (I've been typing things in other programs and hit "enter" only to find I've sent a random partial sentence to my UP table mates).

player notes

auto-rebuy in cash games (so you don't miss a hand - or worse, the button - after losing an all-in)

if we get disconnected, don't shut down the client! (hence preventing a return to any tables we're on)

automatically re-populate tables you're seated at when re-opening client (whether client was closed by a crash, disconnection, or even just manually closed for whatever reason)

"wait for big blind" checked as default when sitting down at table

bet-making with slider is not handy (clicking the bar should by default increase wager by only 1 tick)

"fold any" check box

lobby indicator of tables you're sitting at

waiting lists

better filters for ring games (limit vs no limit, 6-max vs 9-max)

min and max buy-in radio buttons (a "remember as default" option would be nice too)

when observer chat is turned off, a sound is still played when an observer says something

Each version needs to be approved, & we're just exiting the guinea pig faze.
It's hard enough just to find the hands, but no this isn't a thing yet.

I haven't seen any improvements to Ultimate Poker since launch. I still frequently have cell phone verification problems. The software still has the same bugs.. memory leaks, tables disappearing and locking up... Customer/technical support is a joke.

Ultimate Poker has the gift of 100% market share at the moment, and it is being squandered. At the very least, they need to make some sort of gesture that shows a commitment towards improving the site-- otherwise, I don't see why anyone would stick around once Caesar's arrives.

I just don't understand why they aren't rolling out updates and improvements and working around the clock to try to get into a position where they will be able to compete with 888 software-- unless they have already resigned to defeat.

I get the advantage of being first out of the gate, and the curse that comes with rushing to be there. But it's been 6 weeks almost, and what have they done?

Came into this thread to say exactly this. Just today I have been unable to raise/call preflop (which timed me out). The table then locked up and I had to close it through task manager.

Oh, and I saw 1 hole card dealt just 30 minutes ago. Only because of chat log was I able to see the other card..

The most annoying thing which should be an easy fix is the force to front action of the windows. Just like Wimp Lo said it sucks to be doing something else on an entirely different program only to see a partial sentence entered into the chat box.

After that I would say table resizing and a player notes function.

And maybe I just need to get use to it, but I wish there was a better way to highlight that it's your turn to act. I find myself timing out or near timing out way too often because I don't realize it's my turn to act. Not sure exactly what the fix would be.

The sound effects are way to eff'n loud with no option to turn them down only off.

Maybe a little off topic but the most annoying non software thing is the marketing department sending an email that said "deposit $25, play 100 raked hands get $25" without specifying what "raked hands" meant anywhere. I took it to mean 100 cash game hands, but it really meant 100 cash game hands where you saw the flop. I complained and they did credit me $10 for playing 78 "raked hands" during the required period, but what should have been a positive promotion left me feeling sour on UP (especially when you consider there is no way to know how many "raked hands" you played [only total hands played] without keeping track manually, so maybe there is a software problem tie-in).

When small blind decides to leave DO NOT move the button, play the hand with just the BB.

I don't think I've seen this yet. I play on a Mac using parallels and windows 8. The numeric keypad does not work for typing in numbers. Only the numbers across the top row work for typing in numbers for bets. Has anyone else experienced this issue?

My numeric pad works fine on Windows 8. Don't know about on a Mac, though.

Eliminate unnecessary dealing animation. Simultaneous dealing on multiple tables causes lag. The elimination of the unnecessary flop spreading animation did help this issue.

I also find this quite weird.

^^ I joined a table and was waiting for the BB, then when it got to me SB decided to leave and instead of the more standard of playing that hand with just a BB they moved the button passed me so i had to wait another orbit.

I have been playing HU trying to start a table. Play the BB. A third player sits. Then the third player decides not to play. Button moves and I somehow wind up with the BB on consecutive hands. I start quite a few tables and thought I had to be imagining it at first. Nope, it is really happening...

Well it's official. The Customer service dept is a home to those of Indian or Thai persuasion that don't comprehend the english language well.

I sent a question in regarding how to know when you've cleared 100 raked hands for a deposit bonus.

The response was:
A raked hand is one in which a rake is subtracted from the pot. This happens when three conditions are met:

The table is a ring game table (cash game), not a tournament or Sit and Go
A flop is dealt.
The size of the pot meets or exceeds 25 cents

The deposit bonus only requires that you are participate in the hand, not that you stay in the hand until after the conditions are met. This means that if you are dealt in and fold before the flop but two or more players continue until a rake is taken, it still counts as a raked hand towards your bonus.

You can also look at the end of a hand history for the line that begins with:

rake is (#)

If # is more than zero, that's a raked hand. Your account will be automatically be credited the $25 on Tuesday if you reach 100 raked hands by Sunday.

***Ok first issue is I know wtf a raked hand is and it wasnt part of my question.

Second issue is the promo states clear by Monday, paid Weds, $50, not $25. So again this person paid no attn to my email which indicated the $50 free money promo.

Seriously? I have to count every freaking hand in the HH to see if raked? I'm sure I cleared it but really, that's just horrible. Why wouldnt a notice be given on hand 100 of raked pots?

These people need to hire me to run customer service and simplify promos for the customers.

I like the site but I'm anxiously waiting for their vip program. I did get a token for a 6 max sng where the winner gets 500...........so that was cool. I would rather get points and use them for tournaments at my convenience. Is anyone else having problems with the hand histories? When I click on a hand it says "no data found". I was in a 300 dollar pot and I'm curious to what my opponent called and mucked with.

The guy basically over answered your question Imo. I would've told you there is no software function to count raked hands yet, & people "counting down" probably aren't the type of people that they're worried about not getting the free money :-)
There's actually a CS ticket for resumes & job inquiries. Just saw it today.

we need knockout bounty tournaments

I e-mailed support regarding the slow animations & here's their response (from June 29th):


Hello Aaron,

I understand its frustrating when the animations are slow to deal when playing multiple tables. I have been told that a faster deal will be on the new release that is coming out very shortly. Although I have no date to report, it will have a much faster deal, to many players delight. So sit tight a fix is coming for this issue and many more in the new release.

Some of the new things with this 2.0 release:

New Avatars
New Loyalty Program
New Table Assets
Tournament Late Registration
Upgraded Chat
Resizing of Client Window
Faster deal
Bug fixes
and much, much more.

Vanessa M.
Player Care Ace
Ultimate Poker