Open Side Menu Go to the Top
Register
Support PokerStars froze account Support PokerStars froze account

01-20-2021 , 12:53 PM
Quote:
Originally Posted by Itachi1234
dude, u obv sent a a complaining email about their rng or something because u got unlucky for a long period of time and they explaiuned it to u now that its stressfull for u, if it wasnt u wouldnt have complained.
Enough time has passed, perhaps half a year ago because of the downstroke picking, it was really stress, I can't say for sure, but even if their staff of psychologists came to this conclusion, they could temporarily block for 3 months, 6 months and 1 year, but definitely not block forever due to stressful situation. Again, at that moment, I didn't think I was in a stressful situation. Perhaps there was depression.
Support PokerStars froze account Quote
04-10-2021 , 05:25 PM
After 4 months, the support team answered me. The account will remain closed due to the stressful situation and mistrust of our site)))) I said at one time that the poker room management is stepping up victories for media people and popular streamers in order to attract new traffic and for this they were banned. It turns out that I was telling the truth? because otherwise they simply ignored such a message
Support PokerStars froze account Quote
04-13-2021 , 01:42 AM
Well any company have the right to refuse "service" to people. You can't force them to have you as a customer.....
Support PokerStars froze account Quote
04-13-2021 , 04:12 AM
Quote:
Originally Posted by HanSoloDK
Well any company have the right to refuse "service" to people. You can't force them to have you as a customer.....
No,you're wrong.As long as a company is open for general public,where everyone can join,it's discriminatory(racism,gender,weight,height etc) to not allow an individual to play.
Those "rights" are stated in any constitutions of every democracies in the world.
I will try to give you some examples: you go into a Mcdonalds but the cashier refuses to give you a burger because he doesnt like your face.You go into a shop,but you are not allowed to buy a pair of jeans because you are too fat.So,as long as the games are not private,they dont have the "right" to refuse a service.If it's in their TOS that doesnt mean it's the law on any country
Support PokerStars froze account Quote
04-13-2021 , 04:49 AM
Quote:
Originally Posted by suzyana
No,you're wrong.As long as a company is open for general public,where everyone can join,it's discriminatory(racism,gender,weight,height etc) to not allow an individual to play.
Those "rights" are stated in any constitutions of every democracies in the world.
I will try to give you some examples: you go into a Mcdonalds but the cashier refuses to give you a burger because he doesnt like your face.You go into a shop,but you are not allowed to buy a pair of jeans because you are too fat.So,as long as the games are not private,they dont have the "right" to refuse a service.If it's in their TOS that doesnt mean it's the law on any country
No, you are incorrect. I mean, I don't know the laws of every country, so there could be some outliers, but any discrimination laws I'm aware of are limited to very specific classes, some of which you covered, like race or gender. So, while there are certain protected classes that can not be discriminated against, in general businesses can choose who to do business with.

In this particular case, there is zero evidence that OP is being discriminated against, and in fact, Stars may be legally required NOT to do business with him, if they have reason to believe he is a problem gambler. But that doesn't need to be the case.
Support PokerStars froze account Quote
04-13-2021 , 07:01 AM
I wrote a wall of text,but decided to delete it.I read mostly all the laws from regulated markets,at least from EU and all of them stated what i said in my previos post.Even without those regulated laws,there's other european laws that protect citizens from issues like that.If he/she has a gambling problem then he/she is not allowed to play
Support PokerStars froze account Quote
04-13-2021 , 08:47 AM
Quote:
Originally Posted by suzyana
I wrote a wall of text,but decided to delete it.I read mostly all the laws from regulated markets,at least from EU and all of them stated what i said in my previos post.Even without those regulated laws,there's other european laws that protect citizens from issues like that.If he/she has a gambling problem then he/she is not allowed to play
There is no such thing as european laws for internet pokers. And saying not letting them play is discrimination is incorrect.

Last edited by Mike Haven; 04-13-2021 at 11:34 AM. Reason: Abusive remarks deleted
Support PokerStars froze account Quote
04-14-2021 , 06:09 AM
You can use google to find such laws(for example "european citizens rights laws"),you dont need to go to a library.

I really dont have the time to fight over internet,trying to explain someone who is actually "convinced" about something he doesnt even trouble to search over internet.I am from a country that has regulated laws for gambling operators and i read the law(on several ocassions and i compare the laws from different countries),which is basically a copy/paste/translate law from other regulated markets.In a grey area,they can do whatever they want and Russia is that kind of country,which i believe is OP's country
Support PokerStars froze account Quote
04-14-2021 , 12:38 PM
The various anti-discrimination laws relate to protecting people from discrimination on the basis of race, sex, gender, marital status, religion, and so on.

They do not prevent a company from declining business from people they do not like as long as it is not one of the protected attributes.
Support PokerStars froze account Quote
04-14-2021 , 01:31 PM
Quote:
Originally Posted by suzyana
You can use google to find such laws(for example "european citizens rights laws"),you dont need to go to a library.

I really dont have the time to fight over internet,trying to explain someone who is actually "convinced" about something he doesnt even trouble to search over internet.I am from a country that has regulated laws for gambling operators and i read the law(on several ocassions and i compare the laws from different countries),which is basically a copy/paste/translate law from other regulated markets.In a grey area,they can do whatever they want and Russia is that kind of country,which i believe is OP's country
Wrong again. Regulated markets are very, and I mean very, different, it will be incredibly difficult to find anything copy-pasted and translated. Additionally, by opening account at Stars you essentially sign End-User License Agreement between yourself and the company, through which the account is assigned to a user to access the Services company provides - it is not user's property to do what they want.

If company has a reason to believe a particular user is not using their account as agreed in EULA, the company has authority to take appropriate action. The EULA agreement differs based on specific jurisdiction and it is coordinated and amended with the help from appropriate local authorities so it is always in line with the regulations. That's specifically because the company does not want to lose their license over something they did not foresee in advance. Therefore whatever actions the company takes against some users is already ok'd with the local government and an attempt to play "I was discriminated against" card (when in reality I did something I shouldn't) will have no legal ground to stand on.
There might be some edge cases when the company confiscates the funds in the account with potentially insufficient evidence (because they deem the significant harm was done or in cases when actual crime was committed and local authorities were informed) then maybe such resolution can be successfully disputed with the regulator intervening but even then the best case scenario is that the company will return the funds to the user, but they will not be forced to grant access and have them back as a customer.

Your comparison with McDonald's is just poor, the closer comparison would be some financial institution, someone who deals with monetary transactions at least partially as a service. You'll be surprised I'm sure that not everyone can have an account in the bank or take a loan, for one reason or another.
Support PokerStars froze account Quote
04-14-2021 , 07:19 PM
Quote:
Originally Posted by suzyana
No,you're wrong.As long as a company is open for general public,where everyone can join,it's discriminatory(racism,gender,weight,height etc) to not allow an individual to play.
Those "rights" are stated in any constitutions of every democracies in the world.
I will try to give you some examples: you go into a Mcdonalds but the cashier refuses to give you a burger because he doesnt like your face.You go into a shop,but you are not allowed to buy a pair of jeans because you are too fat.So,as long as the games are not private,they dont have the "right" to refuse a service.If it's in their TOS that doesnt mean it's the law on any country
your golden words
Support PokerStars froze account Quote
04-14-2021 , 07:32 PM
Quote:
Originally Posted by Bobo Fett
No, you are incorrect. I mean, I don't know the laws of every country, so there could be some outliers, but any discrimination laws I'm aware of are limited to very specific classes, some of which you covered, like race or gender. So, while there are certain protected classes that can not be discriminated against, in general businesses can choose who to do business with.

In this particular case, there is zero evidence that OP is being discriminated against, and in fact, Stars may be legally required NOT to do business with him, if they have reason to believe he is a problem gambler. But that doesn't need to be the case.
The most surprising thing is that it is not so.
1. I have never taken loans in my life, because I live with the thought 'Live what you have'
2. I have never had psychological or financial problems.
They just blocked me and made it clear that I am a guest in their house, and if they want to block they will do it and they don't need a reason.

I asked for an increase in the deposit limit in April 2020 as I played a lot and there were good individual offers.
For more than a month I waited for an answer, and they only responded in May after I asked the moderator from Instagram to find out what was happening, since in 13 years I never waited for an answer for more than a week, but here a whole month.

They answered wait for an answer. As a result, they answered on August 13th. I have never seen such nonsense anywhere.

You express your lack of confidence in our website)))

I reminded them how in 2010 they used a bot against a Swedish professional player at high limits and after he lost almost $ 300,000 he went to dismantle the game in hm. Then he accused them that he was playing against a bot, not a person (by the way, this topic was on your 2 + 2 forum) and they admitted that they used the bot, then they returned the money to him, and left the rake as compensation.
Personally, I didn’t come up with anything, then what kind of distrust are we talking about?
Support PokerStars froze account Quote
04-15-2021 , 07:47 AM
Quote:
Originally Posted by DiversantSS

I reminded them how in 2010 they used a bot against a Swedish professional player at high limits and after he lost almost $ 300,000 he went to dismantle the game in hm. Then he accused them that he was playing against a bot, not a person (by the way, this topic was on your 2 + 2 forum) and they admitted that they used the bot, then they returned the money to him, and left the rake as compensation.
Personally, I didn’t come up with anything, then what kind of distrust are we talking about?
Are you sure you didn't make this up?
Support PokerStars froze account Quote
04-15-2021 , 09:14 AM
Quote:
Originally Posted by rollinas
Are you sure you didn't make this up?
I asked DiversantSS by PM for a link to support this allegation. He replied that he couldn't find that particular thread, but he did give me a link to a 2010 thread where botters were caught on PS: https://forumserver.twoplustwo.com/2...rstars-828016/.
Support PokerStars froze account Quote
04-15-2021 , 10:25 AM
Quote:
Originally Posted by Mike Haven
I asked DiversantSS by PM for a link to support this allegation. He replied that he couldn't find that particular thread, but he did give me a link to a 2010 thread where botters were caught on PS: https://forumserver.twoplustwo.com/2...rstars-828016/.
I'm sure that everyone will agree that catching some bots with the help of the players and refunding the affected players is very different from using a house bot against anyone.
Anyway, moot discussion, the room is clearly within their rights here.
Support PokerStars froze account Quote
04-17-2021 , 01:03 AM
Quote:
Originally Posted by DiversantSS
The most surprising thing is that it is not so.
1. I have never taken loans in my life, because I live with the thought 'Live what you have'
2. I have never had psychological or financial problems.
They just blocked me and made it clear that I am a guest in their house, and if they want to block they will do it and they don't need a reason.

I asked for an increase in the deposit limit in April 2020 as I played a lot and there were good individual offers.
For more than a month I waited for an answer, and they only responded in May after I asked the moderator from Instagram to find out what was happening, since in 13 years I never waited for an answer for more than a week, but here a whole month.

They answered wait for an answer. As a result, they answered on August 13th. I have never seen such nonsense anywhere.

You express your lack of confidence in our website)))
IDK, I wouldn't be surprised if they had it right.

https://forumserver.twoplustwo.com/2...bling-1781406/

But even if they don't, it really doesn't matter. Despite what suzyana says, if they feel they shouldn't do business with you over their concerns, then that's well within their rights.

Quote:
Originally Posted by DiversantSS
I reminded them how in 2010 they used a bot against a Swedish professional player at high limits and after he lost almost $ 300,000 he went to dismantle the game in hm. Then he accused them that he was playing against a bot, not a person (by the way, this topic was on your 2 + 2 forum) and they admitted that they used the bot, then they returned the money to him, and left the rake as compensation.
Personally, I didn’t come up with anything, then what kind of distrust are we talking about?
Why? I mean, even assuming this was 100% true, what does that have to do with you and your account?

Were you hoping the exchange would go something like this?

Stars: Having carefully considered the situation, the documents you provided, as well as multiple emails in which you express distrust of our site, talk about the high level of stress that playing on it causes you, etc., we decided that it is not in your interests continue to be active on our website.

OP: Yeah, but remember that time 11 years ago when you used a bot against a player?

Stars: Oh, well now that you mentioned something you think happened 11 years ago that is in no way related to you or your situation, we've been forced to reconsider. Welcome back!
Support PokerStars froze account Quote
04-17-2021 , 05:01 AM
I'm not going to say anything regarding OP's thread,because it seems it's bad for me,for several reasons.
Support PokerStars froze account Quote
04-20-2021 , 09:35 AM
Bobo Fett
The most surprising thing is that people who show their game on video after departure break computer mice, break monitors and hit the table and do not block such people, but they blocked me and did not say why. We decided that it’s in your best interest not to be active on our site anymore))) the most annoying thing is that there is no one to complain about, since the campaign can block anyone, and they don’t even need a reason.

I have been on various forums and have seen many negative reviews about any poker room and have seen tens of thousands of pictures with moves, and I am more than sure that every month thousands of letters about moves and distrust are sent to the support service.
In May 2018, there was a big cut in the PokerStars campaign and after that it is impossible to communicate with the support team, because the responses are very slow.
I saw streamers say that I’m going to hang myself and for some reason they don’t get banned, then why was I banned?

As stated on the first page, the campaign can terminate the contract unilaterally and they do not need a reason. You are a guest in our house, and we can kick you out of our house at any time and we do not need a reason for this.
Support PokerStars froze account Quote
04-20-2021 , 12:51 PM
It's simple, they think you have a gambling problem and as such will be legally required to terminate your account
Support PokerStars froze account Quote
04-20-2021 , 07:12 PM
Quote:
Originally Posted by sixfour
It's simple, they think you have a gambling problem and as such will be legally required to terminate your account
the only thing is that I perceive poker as an intellectual game, not gambling
it is a pity that the pokerstars security service perceives online poker as a game of chance and not an intellectual one
Support PokerStars froze account Quote
04-20-2021 , 08:07 PM
Quote:
Originally Posted by DiversantSS
since the campaign can block anyone, and they don’t even need a reason.
Now you're getting it!

Quote:
Originally Posted by DiversantSS
I have been on various forums and have seen many negative reviews about any poker room and have seen tens of thousands of pictures with moves, and I am more than sure that every month thousands of letters about moves and distrust are sent to the support service.
In May 2018, there was a big cut in the PokerStars campaign and after that it is impossible to communicate with the support team, because the responses are very slow.
I saw streamers say that I’m going to hang myself and for some reason they don’t get banned
No idea. Maybe they haven't seen them. Maybe they looked into other players and weren't as concerned. Who cares? It's irrelevant.

Quote:
Originally Posted by DiversantSS
then why was I banned?
Well, given your posts in this thread and others, I have little doubt you made yourself a huge PITA, and they decided they didn't want to deal with you any more. But it doesn't matter, because:

Quote:
Originally Posted by DiversantSS
As stated on the first page, the campaign can terminate the contract unilaterally and they do not need a reason. You are a guest in our house, and we can kick you out of our house at any time and we do not need a reason for this.
You seem to understand this, but have a hard time accepting it applies to you as well. They don't want you as a customer any more; time to move on.
Support PokerStars froze account Quote
04-21-2021 , 03:54 PM
Bobo Fett
we all stumble, but it is in our power to give each other another chance
Support PokerStars froze account Quote
04-22-2021 , 12:29 AM
Sure. I don't have an opinion either way whether you should be given another chance or not. None of us know the whole story - we only know your side of it. It's really something that the site needs to decide. It seems they already have, and it may be time for you to move on, but that's up to you of course. Best of luck to you either way.
Support PokerStars froze account Quote
04-22-2021 , 03:55 AM
Quote:
Originally Posted by Bobo Fett
None of us know the whole story - we only know your side of it.
We can infer Stars' side of it from looking at the bolded in post 43, assuming the OP is quoting them directly. That's clearly the sort of language they would use when they think OP is a problem gambler, and Stars don't have many options in that kind of position, at least in the regulated markets they operate
Support PokerStars froze account Quote
04-23-2021 , 05:14 AM
For me, poker is a way of thinking. It's a way to think about the world and try to understand the world better.
Online poker is my crisis of being and how I will now be without PS I can’t put my mind to it
PS| online poker is a toxic environment Sheldon Aldelson
Support PokerStars froze account Quote

      
m