About 10 minutes ago I logged into my full tilt account to find that my $2100 roll had been reduced to 89.70. When I check the log in history, I find...

May 06 2008 5:34 am 70.67.155.129 Canada SUCCESS

I live in Maryland.

There is no record of a cash out, nor are there any new hand histories to import.
The hell is going on?
Has anyone else been robbed like this?

Wow, awful to hear man, I hope it somehow works out for you.

As for the HH, those get saved to your HD, so if the play didn't take place on your computer, it won't get saved. Definitely email support about this to get the HH. If there wasnt' a cashout, it was probably a chip dump and hopefully they can catch this in time before the person withdraws.

Maybe try staying logged in, this is what I do and supposedly it should work in preventing access from some random, outside source. Peope in the ftp answers threads have been pushing for better security, like an extra password and stuff. Hopefully something is done to prevent this garbage from happening in the future.

Again, sorry to hear this man.

@OP,

email security@filltiltpoker.com with URGENT in the title

not on FTP, it will allow the person to log in after 30 seconds, unless you deny access

oooohhh, thanks for the heads up pmarr, I guess I haven't been so good at keeping up with this stuff adn thought that would be effective enough.

Now I see a bit better for all the emphasis on better security on the accounts.

ahhhhhh

That is a Shaw IP. I don't use Shaw but my understanding is that they have static IPs. I'm not sure what type of response you could get but you might try calling the police in Calgary and ask if they'll investigate. Shaw could tell you who that is but probably won't without police involvement.

errr OK - good start...

Excuse my ignorance - what is a Shaw IP?

Shaw is one of the two big cable companies

http://www.shaw.ca/en-ca

Do you know anyone who lives in Calgary?

google is your friend.
since this was the first hit I got I assume this is what he was referring to:

http://www.shaw.ca/en-ca



damn....henry beat me to it.

no but i am on hold w/ the police department atm

Here is the return email from FT saying they will not reimburse...


Hello Wesley,

Thanks for writing in.

After a review into your account I can confirm that your account lost
the aforementioned funds during what can be considered a 'foreign login'
and occurred using a computer you have not utilized in the past. During
this login approximately $2000 was lost on the tables in legitimate
hands during the course of 31 hands at a $10/$20 table. That is, the
funds were not deliberately lost to a specific player in a fraudulent
manner.

To further understand this issue, we kindly ask you to answer the
following questions if applicable:

1) Have you given your login information to a family member or friend?
2) Have you given your login information to any third party websites?
3) Do you often leave the 'Remember Password' button checked?
4) Have you recently downloaded any third party software (data mining
programs, e-books etc.)?

Finally, regarding any potential reimbursement I'm afraid we will not be
able to refund you the money. From our perspective the money was lost in
legitimate hands to legitimate players. Refunding players in these
situations would create a loophole for dishonest players to simply claim
any loss as fraudulent activity.

Do not let our denial of reimbursement function as any slight to you as
a customer. We are by no means insinuating that you are putting in a
false claim or attempting to defraud Full Tilt Poker. However, please
know that compromised accounts are never the result of any security
issues on the part of Full Tilt Poker. Almost always a logical
explanation can be deduced after examining the off-site activity of any
given username.

For security measures, we have suspended the basic functionality (play,
chat, transfer etc.) of the account pending confirmation you have
changed your password and regained control of the account. This
functionality will be restored after e-mail confirmation from you that
the password has been changed.

On an end note, I have attached a few hand histories from the session in
question which your account lost the majority of the funds:

FullTiltPoker Game #6307369022: Table Oakmont (6 max) - $10/$20 - No
Limit
Hold'em - 5:54:43 ET - 2008/05/06

Seat 1: stevodwg ($2,269.25)
Seat 2: mr doodles70 ($2,087)
Seat 3: wesman6789 ($1,514)
Seat 4: FlyingStart ($2,000)
Seat 5: swolenPEEhole ($2,000)
Seat 6: dclappe1 ($2,207)
dclappe1 posts the small blind of $10
stevodwg posts the big blind of $20
The button is in seat #5
*** HOLE CARDS ***
Dealt to wesman6789 [4c 4d]
mr doodles70 folds
wesman6789 raises to $70
FlyingStart raises to $220
swolenPEEhole folds
dclappe1 folds
stevodwg folds
wesman6789 has 15 seconds left to act
wesman6789 calls $150
*** FLOP *** [4h Qc Kd]
wesman6789 checks
FlyingStart checks
*** TURN *** [4h Qc Kd] [Jc]
wesman6789 checks
FlyingStart has 15 seconds left to act
FlyingStart bets $280
wesman6789 raises to $700
FlyingStart has 15 seconds left to act
FlyingStart raises to $1,280
wesman6789 raises to $1,294, and is all in
FlyingStart calls $14
wesman6789 shows [4c 4d]
FlyingStart shows [Qd Jd]
*** RIVER *** [4h Qc Kd Jc] [Jh]
wesman6789 shows a full house, Fours full of Jacks
FlyingStart shows a full house, Jacks full of Queens
FlyingStart wins the pot ($3,055) with a full house, Jacks full of
Queens
*** SUMMARY ***
Total pot $3,058 | Rake $3
Board: [4h Qc Kd Jc Jh]
Seat 1: stevodwg (big blind) folded before the Flop
Seat 2: mr doodles70 didn't bet (folded)
Seat 3: wesman6789 showed [4c 4d] and lost with a full house, Fours full
of
Jacks
Seat 4: FlyingStart showed [Qd Jd] and won ($3,055) with a full house,
Jacks
full of Queens
Seat 5: swolenPEEhole (button) didn't bet (folded)
Seat 6: dclappe1 (small blind) folded before the Flop

FullTiltPoker Game #6307364275: Table Oakmont (6 max) - $10/$20 - No
Limit
Hold'em - 5:53:38 ET - 2008/05/06

Seat 1: stevodwg ($2,269.25)
Seat 2: mr doodles70 ($2,087)
Seat 3: wesman6789 ($2,614)
Seat 4: FlyingStart ($2,000)
Seat 5: swolenPEEhole ($1,970)
Seat 6: dclappe1 ($1,100)
swolenPEEhole posts the small blind of $10
dclappe1 posts the big blind of $20
The button is in seat #4
*** HOLE CARDS ***
Dealt to wesman6789 [Ah Qc]
stevodwg folds
mr doodles70 folds
wesman6789 raises to $70
FlyingStart folds
swolenPEEhole has 15 seconds left to act
swolenPEEhole folds
dclappe1 calls $50
*** FLOP *** [Qs Kd 2d]
dclappe1 checks
wesman6789 bets $150
dclappe1 calls $150
*** TURN *** [Qs Kd 2d] [3s]
dclappe1 checks
wesman6789 bets $450
dclappe1 raises to $880, and is all in
wesman6789 calls $430
dclappe1 shows [Kh Jh]
wesman6789 shows [Ah Qc]
*** RIVER *** [Qs Kd 2d 3s] [Jd]
dclappe1 shows two pair, Kings and Jacks
wesman6789 shows a pair of Queens
dclappe1 wins the pot ($2,207) with two pair, Kings and Jacks
*** SUMMARY ***
Total pot $2,210 | Rake $3
Board: [Qs Kd 2d 3s Jd]
Seat 1: stevodwg didn't bet (folded)
Seat 2: mr doodles70 didn't bet (folded)
Seat 3: wesman6789 showed [Ah Qc] and lost with a pair of Queens
Seat 4: FlyingStart (button) didn't bet (folded)
Seat 5: swolenPEEhole (small blind) folded before the Flop
Seat 6: dclappe1 (big blind) showed [Kh Jh] and won ($2,207) with two
pair,
Kings and Jacks

We do encourage you to email in should you have any additional
information to assist us in this matter. Ultimately this will help us
determine the best course of action to ensure your account security in
the future.

Regards,

Raymond
Security and Fraud
Full Tilt Poker

I'm not sure if the police will do anything but they might.

I'd also contact Full Tilt to see if they can match the IP to anyone and because the person who the money was dumped to might not have had a chance to cash out yet.

Post all the hands they sent you.

wtf, they concluded nothing was wrong? After a foreign source accesed your account and lost a buyin in just 31 hands (not that that's impossible or anything)

At least they got back to you quickly, but this 'investigation' is already over?? Screw them, can the police do anything?

They won't even lock those other 2 accounts for the time being, while you can easily confirm you have no idea who they are and they have no way of accounting for using your account?

bull****.

Damn. Suck out.

henry, it doesn't matter if the people have a chance to cash out or not, they aren't giving him his money back. the money was not dumped to anyone to cash out. FlyingStart is a reg and dclappe1 is a random known fish.

sucks tho...sorry OP

That is a weird hand. I don't believe it was a legitimate dump. The person who hacked your account saw an opportunity to double it before dumping it and ended up losing it all.

Yeah I started posting that before the hand history went up. .

Interested in hearing what the Calgary PD has to say about it.

Yea, not chip dumping. Sorry, sucks.

"Do not let our denial of reimbursement function as any slight to you as
a customer."


This makes me want to take what I have there off ASAP.

wow what in the ****

also that first hand is hilariously brutal to the hacker

FTP really can't reimburse in situations like this, for the (fairly obvious) reason stated in the e-mail.

I don't understand with all the money spent on promotions and software updates, something as simple as an IP lock in place is not an option anywhere.

What if, given this situation the player had simply lost the money at a heads up table instead of ring? Would it then be refundable and deemed 'chip dumping'??