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02-24-2009 , 12:53 PM

#76

lnternet

Carpal \'Tunnel

Join Date: Feb 2009 Posts: 12,224

lol I used playing there when I was coming up. turned the 10 into 50, couldnt cash out, and then busted it all in awe.

Quote

02-24-2009 , 01:12 PM

#77

Coff

Carpal \'Tunnel

Join Date: Sep 2008 Posts: 8,929

Quote:

Originally Posted by Tony Lepatata

who ever heard of putbill poker

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02-24-2009 , 01:17 PM

#78

pbdave

PitBull Poker Customer Support

Join Date: Feb 2008 Posts: 160

Certainly I understand your position guys. But trust me when I tell you that we are working everyday to improve our services and our product. It may not always be satisfying for every one, but we are open every time to talk to our player on a personal basis and resolve any issue. After all that is how we learn to improve our poker room, through our player feedback, whether it is positive or negative.

If you guys have questions, feel free to contact me, I'm here to help as I have previously stated.

Thanks!

Quote

02-24-2009 , 01:23 PM

#79

hobbes05

veteran

Join Date: Jun 2008 Posts: 3,442

why dont people just play on stars or full tilt

Quote

02-24-2009 , 01:33 PM

#80

DLU

old hand

Join Date: Jan 2008 Posts: 1,734

didnt read but i wouldn't play there anyways

Quote

02-24-2009 , 05:40 PM

#81

chrismystero

veteran

Join Date: Nov 2006 Posts: 3,443

Quote:

Originally Posted by da_swiss

hi Dave,

care to elaborate on this less than usefull conversation i had with your support team?

You have been connected to Rob ..
Rob .: Hello, Michael! Welcome to Live Customer Support! How may I be of your assistance?
Michael: hi
Michael: can you give me my total rake please
Rob .: you need to that in your mainpage
Rob .: on you BBC
Michael: on my home page ?
Michael: where excatly i cannot see it

Michael: i can see stats for today
Michael: but not my total rake since i started playing
Rob .: on my home the last tab says BBC
Michael: yes i am in it now
Michael: but like i said above that only has stats for today and yesterday Rob .: remember that the BBC is by daily basis
Rob .: each 24H goes back to 0
Rob .: you need to claim it in that time frame
Michael: yes i understand all that
Michael: i need my TOTAL rake since i started playing on my account
Rob .: we dont keep record of that
Michael: lol i very much doubt that
Michael: that s what pays your wages
Michael: so i m sure you know what it is
Michael: please ask your supervisor
Rob .: ok I will let him knowRob .: Have Fun and Good Luck! Should you have any questions or comments please do not hesitate to contact us anytime, we are here 24/7! We truly value your opinion and would love to hear your thoughts on how we can make this your favorite place to play!
Michael: hey
Michael: i want the answer now
Rob .: well my sup is not here is on a meeting
Rob .: but I think we cant give that information
Rob .: I cant even see that in your account
Michael: this is rubbish

Damn it Rob

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02-24-2009 , 05:58 PM

#82

pbdave

PitBull Poker Customer Support

Join Date: Feb 2008 Posts: 160

Hi guys,

I am already looking into this matter. Obviously the agent failed to deliver the proper service, but I am following up and will make sure this sort of misses do not happen again. Cheers!

Dave

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02-28-2009 , 04:59 AM

#83

gaijinuronin

enthusiast

Join Date: Jan 2007 Posts: 78

does this seems fair for u?

Max .: hi
Max .: how can I help you
Max .: hello
Valentin-Mihai: hello
Valentin-Mihai: Transaction was not successful
We're sorry, but the transaction was rejected by our processing server due to the potential for fraud. To ensure this is not the case, please go back and verify your information before trying again.
Valentin-Mihai: trying to deposit with a visa electron
Max .: Please hold while I check this out for you!
Morris . has left the session.
Max .: first
Max .: r send us an e-mail to support@pitbullpoker.com from your e-mail address and we'll confirm the account for you. Thank you, please let me know when you have done so.
Max .: ??\
Valentin-Mihai: done
Max .: ok thank you
Max .: can I have the card number
Max .: hello
Valentin-Mihai: [credit card number removed LDO]
Max .: can I please have the card number
Max .: can I have the CVV#
Max .: ??
Valentin-Mihai: i dont understand why this should be a manual processing of the card
Max .: ok
Max .: would you like to keep going
Max .: ok in order to complete this transaction you will have to send a copy of the card and a copy of your driver's license or passport

Last edited by Bobo Fett; 03-02-2009 at 11:32 AM. Reason: CC number rempved just in case it was the real thing.

Quote

03-02-2009 , 11:12 AM

#84

pbdave

PitBull Poker Customer Support

Join Date: Feb 2008 Posts: 160

Hi,

First, I would suggest you don't post your complete credit card number, it is very sensitive information we normally recommend to keep very close to you.

Now, certainly the procedure the agent was undertaking is the right one, however he missed explaining you what he was going to do and why he needed such requirements to help you.

Whenever a credit card attempt is rejected on the system and the player contact us, we usually process then the deposit manually after checking the credit card is really in good stance. Then finally we process the deposit and players provide a one-time proof of documentation to verify they are the actual card holders and this prevents frauds from stolen credit cards.

If you don't want to provide such documents you can alternatuvely use any of our other 20+ deposit methods: eWallet Xpress, Money Gram, Western Union, Moneybookers, etc.

Let me know if you have any questions or comments. Remember my email contact is dave@pitbullgaming.com

Cheers!

Dave

Quote

03-02-2009 , 11:24 AM

#85

Gonzirra

hold on brb

Join Date: Apr 2006 Posts: 20,002

Quote:

Originally Posted by gaijinuronin

does this seems fair for u?

Max .: hi
Max .: how can I help you
Max .: hello
Valentin-Mihai: hello
Valentin-Mihai: Transaction was not successful
We're sorry, but the transaction was rejected by our processing server due to the potential for fraud. To ensure this is not the case, please go back and verify your information before trying again.
Valentin-Mihai: trying to deposit with a visa electron
Max .: Please hold while I check this out for you!
Morris . has left the session.
Max .: first
Max .: r send us an e-mail to support@pitbullpoker.com from your e-mail address and we'll confirm the account for you. Thank you, please let me know when you have done so.
Max .: ??\
Valentin-Mihai: done
Max .: ok thank you
Max .: can I have the card number
Max .: hello
Valentin-Mihai: [LOLOLOLOLOLOLOL]
Max .: can I please have the card number
Max .: can I have the CVV#
Max .: ??
Valentin-Mihai: i dont understand why this should be a manual processing of the card
Max .: ok
Max .: would you like to keep going
Max .: ok in order to complete this transaction you will have to send a copy of the card and a copy of your driver's license or passport

Please, please tell me that you didn't just post your actual credit card number. LOL let me go see if I can find an admin.

EDIT: Taken care of. Since it was up there a few days you might wanna cancel that thing.

Last edited by Gonzirra; 03-02-2009 at 11:41 AM.

Quote

03-02-2009 , 12:28 PM

#86

pbdave

PitBull Poker Customer Support

Join Date: Feb 2008 Posts: 160

Thanks for that Gonso, we also believed it was not a good thing to leave the number there

Quote

03-02-2009 , 12:44 PM

#87

Gonzirra

hold on brb

Join Date: Apr 2006 Posts: 20,002

Quote:

Originally Posted by pbdave

Thanks for that Gonso, we also believed it was not a good thing to leave the number there

No problem. On another note, lol @ your weak-ass poker site

Quote

03-02-2009 , 01:04 PM

#88

PenaltyMan

old hand

Join Date: Apr 2006 Posts: 1,202

Quote:

Originally Posted by Gonso

No problem. On another note, lol @ your weak-ass poker site

lol @ being polite and then dropping the bomb like that.

Quote

03-02-2009 , 02:05 PM

#89

Snozynoze

old hand

Join Date: Mar 2007 Posts: 1,958

Quote:

Originally Posted by Gonso

No problem. On another note, lol @ your weak-ass poker site

Owned.

Quote

03-02-2009 , 02:39 PM

#90

eviltuba

banned

Join Date: Jan 2009 Posts: 40

Quote:

Originally Posted by pbdave

Certainly I understand your position guys. But trust me when I tell you that we are working everyday to improve our services and our product. It may not always be satisfying for every one, but we are open every time to talk to our player on a personal basis and resolve any issue. After all that is how we learn to improve our poker room, through our player feedback, whether it is positive or negative.

If you guys have questions, feel free to contact me, I'm here to help as I have previously stated.

Thanks!

Dave, my suggestion is that you close your awful poker site, and stop posting here to avoid embarrassing yourself further.

Quote

03-02-2009 , 09:04 PM

#91

urbansprawler

banned

Join Date: Dec 2008 Posts: 1,101

Quote:

Originally Posted by pbdave

Thanks for that Gonso, we also believed it was not a good thing to leave the number there

Did Caesar fix the software yet?

Quote

03-02-2009 , 10:36 PM

#92

urbansprawler

banned

Join Date: Dec 2008 Posts: 1,101

And to think I was going to deposit here...

Quote

03-02-2009 , 10:42 PM

#93

DLU

old hand

Join Date: Jan 2008 Posts: 1,734

that's ****ty but might be a std consequence of playing on a site like that instead of a major reputable one

Quote

03-03-2009 , 05:07 AM

#94

stehay

adept

Join Date: Nov 2006 Posts: 752

LOL @ the support chats.

Quote:

Michael: i need my TOTAL rake since i started playing on my account
Rob .: we dont keep record of that

hahaha

Quote

03-03-2009 , 07:26 AM

#95

benbeun

newbie

Join Date: Feb 2008 Posts: 48

Quote:

Originally Posted by Gonso

No problem. On another note, lol @ your weak-ass poker site

needs a lot more love :>

Quote

03-03-2009 , 08:01 AM

#96

Number7

Carpal \'Tunnel

Join Date: Apr 2007 Posts: 6,145

Quote:

Originally Posted by riggeroni

ban this person please - I cannot take anymore fools on 2p2 - clothes???????????????? hahahaha

GG your rigged

His rigged what???

Quote

03-03-2009 , 08:20 AM

#97

B1ight

banned

Join Date: Apr 2006 Posts: 929

douche bags... the guy comes here to help you guys out, and you're complete d-bags =/... if I were him i'd give all of you the middle finger. now, bumhunting pitbull is fun... payouts are easy and fast, i like the site =/