Has anyone else noticed this?

Stars support used to respond to emails within 5-15 minutes, but I've noticed this last week or so their replies are taking 30-45 minutes. Granted it is not a huge deal (and still better than any other site), but I hope it isn't a sign of what's to come.

Normal for me, do you really think this was in anyway worthy of posting?

If I didn't, why would I have posted?

it's because ******s from bbv are emailing them asking about sexual positions and what their favorite cheese is

Are you the same dblgutted that stole $14k from PTP as a mod last year..?

lol FatalError

I'm a fan of Stinking Bishop.


OT

OMG this is shocking news. What will I do for 30 minutes while I wait for a reply?

I think this is unacceptable. I'm going back to Party immediately...

A sign of what's to come?? 30-45 minutes is faster than 99% of any internet support regardless of the business.

congratulations sherlock. You have singlehandedly deduced what 300 other PTP have overlooked...

Well so far it seems so. Their recent update is basically unplayable for me.

12/9 22:42 I report the bug
12/9 22:55 They ask for log files
12/9 23:03 I send the log files and hand histories
12/9 22:10 They reply that it is a problem with my hard drive, memory, or spyware and have me run 2 spyware programs, do chkdsk, and uninstall/reinstall pokerstars

Sounds like nice, fast prompt stars support, no?

12/10 00:32 I reply back that I have done what they asked, found nothing wrong, and the bug still persists. I send an additional log file, 5 hand histories, and 5 screen shots.

12/10 01:09 Automated reply saying they received my message and have forwarded it to technical support
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12/10 12:50 Tech specialist replies that it sounds like a problem with my harddrive, memory, or spyware. Suggests running chkdsk, two anti-spyware programs, and uninstalling/reinstalling pokerstars software
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12/10 16:45 I reply asking if he had even read the attached messages. I reiterate that I've already done those very things (and had specified so in the last email), reiterated that this new problem coincidentally happened after their update, and also appears to have happened to others here on 2+2
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12/10 20:35 I cool off a bit, and reply that I have just done a full 3-hour diagnostic test on my computer and it passed. I ask for a link to download and install the previous working version (since that appears to be working for the others who have had the same issues as me)
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(nothing)