Two Plus Two Publishing LLC Two Plus Two Publishing LLC
 

Go Back   Two Plus Two Poker Forums > > >

Discussion of Poker Sites General discussion of online poker sites.

Reply
 
Thread Tools Display Modes
Old 03-04-2012, 03:13 AM   #1
thisisintense
adept
 
Join Date: Apr 2011
Posts: 995
Stars/Moneybookers Cashout Problems

I've been having problems withdrawing from stars to moneybookers lately and I know that I'm not alone. My moneybookers withdrawal has been placed on hold for over a week now. They have not given me a single reason for the review. Several of my friends, even from different countries are reporting similar problems. Has this affected other people as well and does anyone know the cause behind this? Are there other cashout methods that have also been slow or negatively affected lately?

I've found stars support to be painfully slow and unhelpful so far despite my attempts to contact them which is why I've come here. I've received the same copy and paste response the two times I tried emailing them.
thisisintense is offline   Reply With Quote
Old 03-04-2012, 03:16 AM   #2
dirty.brasil
adept
 
dirty.brasil's Avatar
 
Join Date: Jun 2008
Posts: 707
Re: Stars/Moneybookers Cashout Problems

This for me too. Actually making me pretty nervous and I love Pokerstars and have always felt really safe with my money on there...
dirty.brasil is offline   Reply With Quote
Old 03-04-2012, 03:18 AM   #3
orangepeeleo
grinder
 
Join Date: Jan 2009
Location: Corby
Posts: 683
There must be another reason for being on hold. My withdrawals to mb are always instant.
orangepeeleo is offline   Reply With Quote
Old 03-04-2012, 03:26 AM   #4
BMF BG3
banned
 
Join Date: Feb 2012
Posts: 27
Re: Stars/Moneybookers Cashout Problems

Are you cashing out big amounts?
BMF BG3 is offline   Reply With Quote
Old 03-04-2012, 03:34 AM   #5
thisisintense
adept
 
Join Date: Apr 2011
Posts: 995
Re: Stars/Moneybookers Cashout Problems

Quote:
Originally Posted by BMF BG3 View Post
Are you cashing out big amounts?
No. The cashout in question was for $385 or so
thisisintense is offline   Reply With Quote
Old 03-04-2012, 09:49 AM   #6
keithy86
stranger
 
Join Date: Mar 2011
Posts: 10
Re: Stars/Moneybookers Cashout Problems

i cant really undertsand this myself and a few of my friends all use moneybookers and its always instant. never had 1 problem so far touch wood
keithy86 is offline   Reply With Quote
Old 03-04-2012, 10:38 AM   #7
UnitedAs1
veteran
 
UnitedAs1's Avatar
 
Join Date: Feb 2008
Location: United Kingdom
Posts: 2,322
Re: Stars/Moneybookers Cashout Problems

I cashed out the other for like 2k or so I think and it only took a few hours
UnitedAs1 is offline   Reply With Quote
Old 03-04-2012, 11:05 AM   #8
matt nell77
newbie
 
Join Date: Apr 2011
Posts: 18
Re: Stars/Moneybookers Cashout Problems

i just cashed out $500 and it was instant!
matt nell77 is offline   Reply With Quote
Old 03-04-2012, 01:19 PM   #9
theskillzdatklls
Pooh-Bah
 
theskillzdatklls's Avatar
 
Join Date: May 2008
Location: Switzerland
Posts: 4,776
Re: Stars/Moneybookers Cashout Problems

my cashouts used to be fast up until ~three weeks ago. also i think some people are mistaking the difference between refunds and cashouts. if you deposited with mb then cashout its always instant as this is a refund, whereas if you have never deposited or cashed out beyond your deposit, this is where problems are occurring.

i never had problems/delays before but they have been horrible lately. ive had a $2.3k cashout on hold for quite some time... which isn't even really that much.
theskillzdatklls is offline   Reply With Quote
Old 03-04-2012, 09:14 PM   #10
ariolis30
grinder
 
ariolis30's Avatar
 
Join Date: Mar 2008
Location: Around the world
Posts: 657
Re: Stars/Moneybookers Cashout Problems

MB used to be quick and easy for me.... would be in my account in less then a day. Im thinking its the new verification but i may be mistaken since i havent really heard anything from security yet. Ill follow up i guess in a couple of days and see what happens. Its all I can do I guess since I cant cancel the cashout either.
ariolis30 is offline   Reply With Quote
Old 03-04-2012, 09:30 PM   #11
vzhong
enthusiast
 
vzhong's Avatar
 
Join Date: Nov 2008
Location: macao
Posts: 84
Re: Stars/Moneybookers Cashout Problems

I expericed the same thing.
My cashout used to be pretty fast, usually within 12hours.
But this time , it's already 3days and PS dont reply my email.
vzhong is offline   Reply With Quote
Old 03-04-2012, 10:12 PM   #12
tuliplife
banned
 
tuliplife's Avatar
 
Join Date: Dec 2006
Posts: 456
Re: Stars/Moneybookers Cashout Problems

I expericed the same thing
tuliplife is offline   Reply With Quote
Old 03-04-2012, 11:28 PM   #13
alex23
veteran
 
Join Date: Feb 2008
Location: 1st world obv
Posts: 2,962
Re: Stars/Moneybookers Cashout Problems

This is worrying lol.
alex23 is offline   Reply With Quote
Old 03-05-2012, 06:30 AM   #14
sinner
veteran
 
Join Date: Dec 2008
Posts: 2,929
Re: Stars/Moneybookers Cashout Problems

would like to hear more on this.
sinner is offline   Reply With Quote
Old 03-05-2012, 09:21 AM   #15
theaznkidd
centurion
 
theaznkidd's Avatar
 
Join Date: Oct 2006
Posts: 193
Re: Stars/Moneybookers Cashout Problems

Waiting to hear update on this before getting back on the grind...
theaznkidd is offline   Reply With Quote
Old 03-05-2012, 12:30 PM   #16
hypergeometry
adept
 
Join Date: May 2011
Posts: 736
Re: Stars/Moneybookers Cashout Problems

mmm, strange. What about neteller ?
hypergeometry is offline   Reply With Quote
Old 03-05-2012, 01:29 PM   #17
curcubeu
centurion
 
curcubeu's Avatar
 
Join Date: May 2011
Location: Bucharest mkay
Posts: 176
Re: Stars/Moneybookers Cashout Problems

for the first time it took more then 12h+ this weekend to take moneys from PS to MB. I've sent an email to support and they replied they were analyzing my recent action at the tables, and it was ok and they granted the cashout
curcubeu is offline   Reply With Quote
Old 03-05-2012, 01:31 PM   #18
limestand
centurion
 
Join Date: Nov 2011
Posts: 127
Re: Stars/Moneybookers Cashout Problems

scary, PS cash flow might be low
limestand is offline   Reply With Quote
Old 03-05-2012, 02:15 PM   #19
.Dinger
journeyman
 
.Dinger's Avatar
 
Join Date: Dec 2010
Location: all hail to lord variance
Posts: 220
Re: Stars/Moneybookers Cashout Problems

all working for me here. >500$ within one hour
.Dinger is offline   Reply With Quote
Old 03-05-2012, 02:27 PM   #20
Suuuu
banned
 
Suuuu's Avatar
 
Join Date: Jan 2012
Location: Barrie, Ontario
Posts: 182
Re: Stars/Moneybookers Cashout Problems

Does stars still only allow cashouts to skrill if under or exactly the amount you deposiited with skrill? Or can you finally cashout profits to skrill?

Honestly thinks its ******ed and sounds like they want loosing players when they let you deposit 500 with skrill and wont let you cashout over 500 from that same method.

LMFAO how do they expect us to make a profit like this?
Suuuu is offline   Reply With Quote
Old 03-05-2012, 02:48 PM   #21
krakrakra
journeyman
 
Join Date: Feb 2011
Posts: 303
Re: Stars/Moneybookers Cashout Problems

Quote:
Originally Posted by Suuuu View Post
Does stars still only allow cashouts to skrill if under or exactly the amount you deposiited with skrill? Or can you finally cashout profits to skrill?

Honestly thinks its ******ed and sounds like they want loosing players when they let you deposit 500 with skrill and wont let you cashout over 500 from that same method.

LMFAO how do they expect us to make a profit like this?
You can cash out winnings however you want, including the method you used for depositing. The restriction is that you cannot cash out amounts smaller than your original deposit to methods other than your depositing choice.
krakrakra is offline   Reply With Quote
Old 03-05-2012, 03:48 PM   #22
-Zatoichi-
centurion
 
-Zatoichi-'s Avatar
 
Join Date: Jan 2008
Posts: 165
Re: Stars/Moneybookers Cashout Problems

This happened to me as well a little over a week ago. They said they were reviewing my play and everything was fine. I've since made another withdrawal and it only took 20 mins to hit my mb. I know some of us ITT have relocated to Mexico to play, so I'm thinking they might to reviewing our accounts to make sure we are not using VPNs?
-Zatoichi- is offline   Reply With Quote
Old 03-05-2012, 03:52 PM   #23
sinner
veteran
 
Join Date: Dec 2008
Posts: 2,929
Re: Stars/Moneybookers Cashout Problems

good, sounds like a false alarm and Stars was just reviewing accounts
sinner is offline   Reply With Quote
Old 03-05-2012, 03:55 PM   #24
Cbank
centurion
 
Join Date: Oct 2010
Posts: 139
Re: Stars/Moneybookers Cashout Problems

I've also had a cashout that I requested on Feb 26th that is still 'pending' and on hold. I emailed them about this days ago, and got a response from security that my email was forwarded to the 'accounts team' but haven't heard anything in days. :/
Cbank is offline   Reply With Quote
Old 03-05-2012, 04:00 PM   #25
curcubeu
centurion
 
curcubeu's Avatar
 
Join Date: May 2011
Location: Bucharest mkay
Posts: 176
Re: Stars/Moneybookers Cashout Problems

Quote:
Originally Posted by Cbank View Post
I've also had a cashout that I requested on Feb 26th that is still 'pending' and on hold. I emailed them about this days ago, and got a response from security that my email was forwarded to the 'accounts team' but haven't heard anything in days. :/
my forwarded email to 'accounts team' got a response in <6 hours.
curcubeu is offline   Reply With Quote

Reply
      

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off


Forum Jump


All times are GMT -4. The time now is 11:04 AM.


Powered by vBulletin®
Copyright ©2000 - 2021, Jelsoft Enterprises Ltd.
Copyright © 2008-2020, Two Plus Two Interactive