Join Date: May 2018
Posts: 4
Hi All, I hope this is posted in the correct forum, if not feel free to move.
I recently self excluded from an online casino that also has a poker room. I only requested exclusion from casino games. I have now been excluded from the poker room also, I have no access to my balance, sat tickets (which have an expire date) or loyalty points.
This is only one skin in a many skin network, my accounts with other skins are all open and working as they should.
Do i have any recourse on this, I have tried and failed. Site name removed as the poker manager there is still trying to fight my case but not having any luck. Any point in trying to contact the poker room operator?
below is a copy of the self exclusion.
Hi, my name is Cheyenne.
Cheyenne: Hi
Sinnerboy: hi, can you take this as my request to be self excluded from all casino games with CASINO
Cheyenne: In order to complete your Self Exclusion request, please provide the following information
• Account Username
• Full Name
• Address
• Date of Birth
• E-mail address
After careful consideration of the above if you wish to proceed with our Self Exclusion Agreement please confirm and also confirm the period of time you wish to self exclude for:
180 Days (6 months)
365 Days (1 year)
730 Days (2 years)
1095 Days (3 years)
1460 Days (4 years)
1825 Days (5 years)
name
address
DOB
email
Sinnerboy: please exclude me for 365 days
Sinnerboy: ok?
Cheyenne: Please also confirm that you have read and understand the following statement:
By completing Self Exclusion your account(s) will be closed and to protect you, this may be shared with other gaming operators. The closure will happen immediately and cannot be reversed during the chosen period of exclusion even if you change your mind. You must contact support at the end of your exclusion period to reactivate your account, we will not notify you that the exclusion period has ended. There will be a 24hr cooling off period before your account(s) can be reopened. We accept no responsibility or liability for the provision of inaccurate or incomplete information which prevents us from applying your Self-Exclusion to accounts at CASINO Ltd. You cannot revoke, rescind or withdraw this Self-Exclusion agreement prior to the stated expiry date. New accounts at any brand operated by CASINO Ltd may not be opened. During your Self-Exclusion period, we will take reasonable steps to ensure that you will no longer receive marketing materials and we will utilise reasonable automated checks to endeavour to ensure that you can no longer transact with CASINO Ltd.
Our Self-Exclusion agreement involves a joint commitment from CASINO Ltd and yourself and whilst we will take reasonable steps to prevent you opening new accounts during your self-exclusion period, you must not attempt to re-open your account or any new account within the time period specified, this also applies to other casinos operated by CASINO Ltd which incorporates REMOVED CASINO
Once you reply we will action your request and confirm within 24 hours.
Sinnerboy: i agree
Cheyenne: You will receive confirmation in 24 hours
Sinnerboy: ok thank you
Cheyenne: No worries
Sinnerboy: can you mail me a copy of this chat
Cheyenne: Yes
Cheyenne: Once the chat ended
Sinnerboy' disconnected ('Concluded by End-user').
Many thanks for taking the time to read this.
Kind regards
Sinnerboy.
Last edited by sinnerboy; 05-24-2018 at 04:19 PM.
Reason: CLARITY
