$$ Reimbursing for disconnections on Stars? - Internet Poker

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$$ Reimbursing for disconnections on Stars?

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07-23-2009 , 12:47 AM

rawlings

newbie

Join Date: Oct 2007 Posts: 48

I had i think 12 $16 sng's loaded earlier today and about 5 minutes in my internet connecton went out for about 5 hours. any chance I get that money back? I've heard something about this before but couldn't remember the outcome. I emailed Stars, no response yet

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07-23-2009 , 12:57 AM

Alobar

Born Ready

Join Date: Nov 2003 Posts: 42,368

Quote:

Originally Posted by rawlings

They arent responsible for your internet connection, so it tough cookies for you, unless for some reason they feel uber generous which is unlikely

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07-23-2009 , 12:58 AM

tercet

Carpal \'Tunnel

Join Date: Mar 2006 Posts: 8,001

I got refunded one time about 200$ and honestly I was having problems connecting to stars before the issue. Then suddenly lost connection for 30minutes and lost in most of my sngs.

While my internet worked perfectly to other areas..

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07-23-2009 , 01:03 AM

Greysonshreds

stranger

Join Date: Jul 2009 Posts: 2

Had a similar situation on Full Tilt after all these ridiculous updates.. had a couple 10+1s running doing great. then bam, locks up hard. internet working fine... go over to a friends house still cant get it going.. uber fail! emailed Tilt. still waiting for reply after almost two weeks. yanked all my money out because their recent lack of customer service. what the hell is going on with tilt anyways?

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07-23-2009 , 01:09 AM

Sevenfold

old hand

Join Date: Jan 2007 Posts: 1,910

I don't know if you'll get any $$ refunded, gl with that, but...

If you regularly have a couple hundred (or more) invested at the tables in some kind of tourney format, it may well be worth your while to pay $10 a month to have a dial-up service as back up.

I did this when I was

A) playing a lot of tourneys, and

B) had a spotty connection with my regular service

I had to use it more than once.

7

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07-23-2009 , 01:20 AM

EnderFFX

old hand

Join Date: Feb 2004 Posts: 1,432

Quote:

Originally Posted by rawlings

Stars is actually pretty generous in this department. I'm not saying it will happen but it has happened before.

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07-23-2009 , 01:20 AM

rawlings

newbie

Join Date: Oct 2007 Posts: 48

Yeah I need a backup for sure, first time I've lost connection for more than a minute or so. Would be nice to get the $$ back, no big deal if I dont, its not their fault. Not mine either though, guess if Stars dont reimburse me, I could call my ISP and tell them I need $176 lol

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07-23-2009 , 01:48 AM

Bellagio Jesse

banned

Join Date: Jun 2009 Posts: 259

I was in about a $265.00 pot on Stars with the stone cold nuts on the river I had quads. Internet goes out while action was on me and I get disconnected and didn't connect back and time. Hand history showed that I timed out he min bet I folded.

I wrote Pokerstars and let them know..."I am not crying saying I had top pair and was calling him, I literally had quads and I get disconnected that is bs my internet worked fine."

They said out of good faith and a one-time thing only they refunded me the money I put into the pot.

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07-23-2009 , 08:33 AM

BlunderCity

adept

Join Date: Aug 2008 Posts: 819

When this happenned to me (disconnection from the server but internet connection fine), they also refunded the buy in for my $50 Sit and Go. So they seem pretty understanding if that's your first time.

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07-23-2009 , 08:39 AM

#10

CoxhEd

grinder

Join Date: Jun 2006 Posts: 677

Quote:

Originally Posted by rawlings

Your ISP wont refund you either. If you read the actual TOS of an ISP company they don't gaurantee your service working 24/7. It sucks but nothing you can do.

I don't think Stars will refund you your buy ins but it would be nice if they did.

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07-23-2009 , 08:46 AM

#11

OMGBennyLava

Pooh-Bah

Join Date: Dec 2007 Posts: 3,518

Yeah I would invest in one of those 3g sticks

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07-23-2009 , 09:09 AM

#12

TheRaiderr

veteran

Join Date: Mar 2008 Posts: 3,055

why not just use tetthering on your mobile.

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07-23-2009 , 09:10 AM

#13

Nofx Fan

banned

Join Date: Jun 2008 Posts: 7,632

Quote:

Originally Posted by Greysonshreds

Similar situation with Full Tilt, waiting 16 days now for a reply. Gross.

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07-23-2009 , 09:49 AM

#14

Nofx Fan

banned

Join Date: Jun 2008 Posts: 7,632

I retract my statement about Full Tilt.

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07-23-2009 , 11:12 AM

#15

rawlings

newbie

Join Date: Oct 2007 Posts: 48

Got email back from Stars, they did reimburse me for the sng buy ins

. Very nice on their part.

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07-23-2009 , 12:22 PM

#16

EnderFFX

old hand

Join Date: Feb 2004 Posts: 1,432

Quote:

Originally Posted by rawlings

Got email back from Stars, they did reimburse me for the sng buy ins

. Very nice on their part.

Awesome.

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07-23-2009 , 12:43 PM

#17

barradri

veteran

Join Date: Mar 2009 Posts: 2,258

I have a question along similar lines.
What would happen if say you were in the final 5 of a sunday major, say the million. You got a chip lead of 2:1 over 2nd place then bang your connection goes, you reconnect and your out in 5th. Would anyone try to claim money off your provider

I know i would

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07-23-2009 , 02:00 PM

#18

joshrocker

grinder

Join Date: Jan 2007 Posts: 483

Quote:

Originally Posted by barradri

I may be wrong but don't most ISP's make you pay more if you are using your account for buisness? If you have just a normal account and tried to claim reimbursement for lost wages or whatever i'm sure they would laugh there way off of the phone.

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07-23-2009 , 02:24 PM

#19

ShizzMoney

old hand

Join Date: Oct 2007 Posts: 1,655

This is why it's also a good idea for users to have a backup dial up account JIC for insurance.

I pay 8 a mth for NetZero Dial Up and when I had ComCast (which goes out a ton), and it's for sure saved and made me more money for when my connection goes donkdown.

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07-23-2009 , 08:41 PM

#20

Sevenfold

old hand

Join Date: Jan 2007 Posts: 1,910

Quote:

Originally Posted by barradri

You could probably get an amount knoocked off your monthly bill, prorated by the amount of time your service was out or the like, but no ISP provider is resposible for whatever you happen to be doing on the web.

Suppose:

If I'm trying to buy 10,000 shares of XYZ stock at $5 a share because I feel a longshot contract is about to be announced, but I get knocked off for the key period, do you think they should refund me $50,000 when the stock hits $10 an hour later after the news?

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07-23-2009 , 08:50 PM

#21

vig

adept

Join Date: Jun 2008 Posts: 1,041

Quote:

Originally Posted by joshrocker

Sssshhhhhh.

No u

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07-23-2009 , 08:55 PM

#22

vig

adept

Join Date: Jun 2008 Posts: 1,041

Better than a dial up backup is using your cell phone as a teathered modem. This would let you take your game with you on the road.

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