Quote:
Originally Posted by Scott Angel
I got this letter from stars today. Can anyone help me translate
Dear xxxx
We have been informed that the following deposit could not be processed:
Reference Number : 249637734
Amount: $50.00
Date: 2009/06/01
Reason: BANK PROBLEMS
These funds were credited to your PokerStars account when you made your deposit request however due to a processing problem the transaction was never sent to your bank. As we didn't receive funds for this deposit, the amount of your unprocessed deposit has been deducted from your PokerStars account balance.
Please note that future eCheck deposits will not be affected by this return. Your eCheck deposits will continue to be credited to your PokerStars account balance as they did prior to receiving this return notification.
* If your PokerStars balance is less than $0.00:
If your current balance is less than $0.00, this means that you did not have sufficient funds available in your PokerStars account to repay the amount of your unprocessed deposit. All you have to do to complete repayment is make a deposit for the total amount owing. Your next deposit will automatically be applied toward your negative balance.
You may use any of the deposit options in the PokerStars Cashier to repay any funds still owing, including the eCheck option.
Transfers received from other players will also be applied towards any negative balance you have as well.
* Automatic re-presentment of your transaction to your bank if your balance is less than $0.00:
Since now you have a negative balance, you have to make a deposit through the Cashier or receive a transfer to bring your balance into a positive by 2009/06/13.
If this is not done, we will automatically re-present the total amount of your deposit to your bank. Please make sure there are enough funds in your bank account to ensure that the re-submitted charge will be successful.
The re-submitted charge can take up to 5 business days to be debited from your bank account.
If the funds are not available in your bank account to honor the re-submitted charge, we will re-submit this charge once more on approximately the first or the 15th of the month (whichever is sooner).
We apologize for the inconveniences this may have caused you.
If you have any questions, please email us at "PokerStars Support" <support@pokerstars.com>
Regards,
PokerStars Payments Department
I got the same email after deposting $60 for the freeroll reload ticket:
Dear kgb'd,
We have been informed that the following deposit could not be processed:
Reference Number : 249679964
Amount: $60.00
Date: 2009/06/02
Reason: BANK PROBLEMS
These funds were credited to your PokerStars account when you made your deposit request however due to a processing problem the transaction was never sent to your bank. As we didn't receive funds for this deposit, the amount of your unprocessed deposit has been deducted from your PokerStars account balance.
Please note that future eCheck deposits will not be affected by this return. Your eCheck deposits will continue to be credited to your PokerStars account balance as they did prior to receiving this return notification.
* If your PokerStars balance is less than $0.00:
If your current balance is less than $0.00, this means that you did not have sufficient funds available in your PokerStars account to repay the amount of your unprocessed deposit. All you have to do to complete repayment is make a deposit for the total amount owing. Your next deposit will automatically be applied toward your negative balance.
You may use any of the deposit options in the PokerStars Cashier to repay any funds still owing, including the eCheck option.
Transfers received from other players will also be applied towards any negative balance you have as well.
We apologize for the inconveniences this may have caused you.
If you have any questions, please email us at "PokerStars Support" <support@pokerstars.com>
Regards,
PokerStars Payments Department
WTF IS HAPPENING?