Quote:
Originally Posted by Mike Haven
rare tragic circumstances.
With the greatest respect to those affected by bereavement, this is a very strong, arguably often inaccurate, way to describe the death of a grandparent.
My point was that all 'goodwill' gestures need to have a limit. Especially where (no doubt) PP are getting at least dozens of similar requests every week, where people try to get out of must-play satellites. Setting the default "limit" to exclude the passing of a grandparent or cousin does not seem unreasonable to me. I am sure an appeal can be heard, and a goodwill gesture made, but if the satellite was de-facto funded or part-funded by PP then I'd not expect full value.
PP will ask themselves, if the ticket was worth 25k would the guy have stayed and played? If the answer to that is yes, then it probably means they are right to refuse 1k. However if the guy shows PP that he had actually arranged travel etc, then that means he intended in good faith to travel, that strengthens his case for some goodwill (in my book).
[I was personally involved in setting the 'limit' for a live poker event in the past, where a huge amount of the buyin was funded by the operator, and the external policy was set to "absolutely no refunds" but internally we knew that genuine cases would be handled sensitively.]