My accs were blocked in Dec. I filled review and now was allowed to create new accs, continue playing and got money from old accounts to new

Hi guys! My accounts were frozen in Dec, but now I got my funds back on a new account and have permission to play again.

Hello everybody! I have good news today, I finally returned to the game at Poker Time!
My agent and accounts were blocked in December, I wrote to @todaymn telegrams, and they gave me a questionnaire that needed to be filled out.
After they gave the opportunity to create new accounts and continue playing.

Believe in the best!

Hello, my accounts were locked last year. I wrote to @todaymn in telegram, answered questions and after that I was allowed to play again.

I created a new account and was transferred money from the previous one, now I can play again

Gorgonus

So many one post accounts saying the same thing isn't suspicious at all.

yea thats quite obvious

Thanks, guys!

Hi, my account is unlocked, everything is fine

My account was unblocked!!!

Withdraw funds to a new account and I successfully play

Hi

I am that annoy guy that keeps getting banned and helps this thread continue on and on. I will try make it concise.

There are people who question users with 0 posts making post about their accounts being unlocked after a lengthy investigation.

How about these haters with 0 or minimal posts to their name posting negative stuff?:

Leehuan 3 posts (started this thread with 0 post)
onlyAhigh 3 posts (all posts in this thread)
pescawesca1991 9 posts (all posts in this thread, stupid bashing, already cleared his account to 0)
cloudVII 3 posts
maimtang 2 posts, make a link to someone posting a EV chart on Jan27 saying for the last 6 months, let me tell you that PokerTime only started running on 20 October

Any product/site/platform whether McDonalds, Pokerstars, PokerTime or NIKE will have its haters and people out there to bash and slam and whatever, that’s fine, people out there can use their own mind to make judgment so long as the medium is open and fair, this medium I am talking about is this forum which is starting to become unfair.

I won’t even bother logging into my old account because I know it is banned forever, really? Why? I post the logic and explanation here and provided an instant messaging account for people to come and enquire about their accounts, I am trying to help innocent people whose account is locked and provide a thorough investigation on it. After this investigation many accounts were unlocked and when people post what happened this is what they get view the link for the pictures.

https://imgur.com/a/SEOZE6p

How about users on this forum like:

Dace 737 posts
Timstone 8068 posts
Koost 97 posts
aaaaaaaaaa 2603 posts
ratneg 26 posts

These users provided accurate feedback as to what happened

There are then a few others that are new that posted what happened that their accounts are unlocked and suddenly these are fake posts? But the guy that starts the thread and people that bash with 0 basis are the right ones?

What I see is people who write negative stuff (albeit with 0 posts before) are the real stuff and no ban but people who post real accurate feedback as to an actual case and how it was or was not resolved get an automatic lifetime ban. It seems weird, and I don’t want the forum purpose is if people write something and the person most qualified to answer is banned each time, weird again.

I will take this 15minutes to also explain somethings:

1) EV is totally fine, we share the same backend as the other Chinese platforms, the old certificate from GLI does not reference pokertime, if I post that people will say its BS. So we have already started getting the new test with GLI. This takes between 1 – 2 months. If I put the report up you guys will say I photoshopped it so I have already asked GLI how to have them put a copy of the report on their website so you guys can visit a link with the gaminglabs domain name and trust it, this takes an additional 3-4 weeks to process. If you think the EV is unfair don’t play, If you want to play and are worried buy the insurance.
2) There are clear new rules regarding the use of external software, VPN/proxy/remote control (teamviewer etc..), IP/GPS mismatch and emulators, this is on the apps banners, you will not miss it and it is in ENGLISH so there is no misinterpretation.
3) Regarding collusion, we can never get completely get rid of it until the new technology and upgrade in 3months time. Our users and our team have compared our own environment to that of other platforms and we believe we are comparatively cleaner/cleanest, this is up to you to decide, there is avenue for reporting/complaining and it will be followed up make no mistake.
4) Our volume right now is very high because of the coronavirus situation, most of our users are in Asia and they play soft with high VPIP with low PFR, this is exactly what you pros want to play against. I will tell you openly and bluntly that if you want to mix with this crowd you should play like this crowd, you already have advantage you should not seek absolute edge in the external software, most of our users play on mobile phone on public transport or when they are bored at home. If your account is locked due to a complaint by another user or because the platform found red flags or because there is IP/GPS mismatch or because we detect VPN/PROXY or because we find suspicious activity AND you do not buy insurance, you do not use any items then it will be placed at the very END of the queue as you are not our target audience, we don’t care if you play or not. You can find other platforms that charge 5% or 3% rake over 200 hands and have plenty of soft players and play there. You come at your own risk, the rules are there. Having said that you can judge the fairness of this platform based on real feedback, you should also know that for every 1 bad report there are 10 or 20 good reports that don’t get reported, people don’t spring up on the forums regularly to say how happy or how easy the game is or boast that they won, so for all you readers please exercise common sense and thought when interpreting.
5) Lastly I post here to try and provide English speakers/writers an avenue to talk to somebody and address their concerns because the helpdesk is 99% Chinese. Yet I get banned time and time again for this but its ok, I can create a new account every 2-4 weeks and answer here. Once again my telegram is @todaymn. I suggest anybody with issues to EMAIL help@pokertime.cc there will be an English speaker to answer your questions.

Have a good day, all the bashers and haters please just have a rest. For people that think I am wrong that is fine, please post whatever constructive feedback you like. I will not be able to answer until at least mid March because this account of mine will undoubtedly be banned for lifetime.

Just be honest buddy. There is a reason why so many new members here are posting the same thing. It's because you informed them to do it to try to make your platform look better when people read this thread. There's nothing that bad with asking your customers to do that, especially when you're generally helping people get their accounts clear from wrong-doing and their funds restored. The only question I have is if having their accounts reinstated and their funds restored was contingent on them making a favorable post here? That would be a bit shady. I have no knowledge of whether that is the case or not.

You lock accounts simply because of complaints by other users? How much investigation is done prior to locking an account because of a complaint by your users? If one of your VIPs gets mad and complains because he keeps losing to the same foreign player are you just going to take their word that the other player is cheating and lock their account, especially if they don't pay for all of your extra gimmicks?

We have unlocked more than 50 accounts in the past week. There are only a handful of posts, unlocking account is not contingent on post but we ask them to write truthfully what happened afterwards, it is up to them if they do it just like I never asked anyone to write bad report, it is up to them that they post it on forum.

Any user who gets reported for colluding is automatically locked instantly, there is zero reporting, users do not know who is white or black or asian or chinese there is nothing in the avatar or any api/websocket to see where/what type a user is. They are locked instantly to prevent funds being withdrawn or transfered away or passed to another co-conspirator. We record the person making the complaint and look at their past record and we look at the hand that he/she is affected and if after investigation takes like 30 minutes or so it is indeed collusion then we compensate that user, if it is not then we unlock the account.

I think the forum people not quick enough or are sleeping havnt banned me, so if this post makes it up - consider lucky.

You think I hire people to make posts?

If that is the case there will be 100 posts.

Then how about the users with hundreds/thousands of posts posting the same thing, you think I somehow bought them as well?

I accept that bad posts gain popularity so people can get on the bash wagon.

There are so many foreigners/western people on the platform that say nothing/zero here when they make money.

Natural bias, it is what it is.

You contacted who?

Contact @todaymn on telegram if you need a dialogue about something.

Read the above post regarding RNG.

I guarantee people like you, after 2 months there is the RNG report you will still say its BS and rigged and crapped and all.

I reply you out of courtesy.

Just because somebody doesnt win doesnt mean its rigged, how about all the fish out there, they should complain even more then.

Someone said super users to view hole cards, please provide the basis for this? You call someone with A high and you win on the river your a pro reader, some fish calls you with bottom pair on 3 streets he is a super user with access to hole cards? Provide the user id of people you feel are super user on this forum and I will provide transparent data for all of you haters.

On a side note, if I am a super user I will not call with bottom pair or A high to expose my super userness, I will do it on top pair or something that attracts less attention.

We aim to provide users a fair environment, the vast majority 85%+ of our users do not use emulators or external software, only the pros use these, the pros already play in a more optimal way, there is nothing wrong with us banning such external software. You know NBA has rules on the type of shoes, headwear, goggles etc... so too does FINA for swimwear, there is nothing heinous in disallowing external stuff, I am sure Formula1 has rules for its drivers and cars. Its not like only Chinese or Asian can use external software and Europe/USA cannot.

If you don't like pokertime - you can play elsewhere, you like mcdonalds, eat it dont have to always say bad crap **** about burger king?






If your account is locked and we find that you use emulator you need to show that you did not have external software while playing.

Thank you ttpoker

I hope all the pros stay away as well

zero reporting should be zero investigation

meaning as soon as a user is reported by a seated user the reported user is automatically banned and the investigation starts.

The security team does not care if the reported users are foreign or asian or chinese, all the basis for such investigation is on whether there are cross sections of the current game or historical activity that points to collusion.

We ban more Chinese for collusion than foreigners on an absolute number basis.

You think Chinese can come on here and collude and get away with it? That is not correct. People also try to arbitrage luckycard, they all get banned and accounts cleared to 0, these are all done by Asian, we don't discriminate based on that. If we allow Chinese colluders then our volume will likely be 4x.

Everyday we have colluding workshops try to enquire and work with us, there are even dedicated websites out there that try to game the anti-collusion system of all the sites out there. - we never work with them.

We only sometimes go undercover to pretend to work with them and find out more about their methods.

You're making assumptions without any basis for that post I made. I honestly don't know the truth and I didn't make the assumption that you hired people to do it. I simply stated that it was suspicious because it was and is suspicious to see so many one post accounts posting the same thing. The best case scenario is that they were encouraged to do it by you. Like I said, if their accounts and funds being restored wasn't contingent on them making a post then I don't think there's anything too wrong about asking them if they wouldn't mind making a post here.

Typo? I don't understand that sentence. Could you please restate what you mean? How can a user get reported if there is zero reporting?

I didn't mean your players would know if the other play was foreign, but that your security team would know that they were a foreign player who doesn't regularly pay for your extra gimmicks and might be more likely to suspend that account based on one your VIPs being upset about losing to that player based on their belief that the other player is cheating.

I never said anything close to that and neither did I insinuate that it was the case, but I'm glad to hear that's it's not.

Hopefully we hear mostly good things about you guys going forward. I think getting your official RNG certification publicly posted in a few weeks will be very beneficial for you and quiet some of the negative feedback.

Good luck to you and your company!

After I sent the answers to the questions in a special form, I was allowed to create a new account and PokerTime transferred funds to my new account from frozen accounts. And now I can play PokerTime again

Thank you sir

Apologies for any misunderstanding

accounts were blocked from december, after filling out form that @todaymn sent via telegram and sending to them, they unblocked my accounts and transferred money to new account, now I can play.

After two months of proceedings my account is finally unblocked. Now I can play again.

OMG, who cares that he asked you to post on a forum guys?

Site is still scummy. If not concerned about your US clientele, then why keep posting here? Drop off in traffic?

All the above by temp-banned director is giberish, 30 mins to determine if someone is colluding? All that other wall of text that too long to read?

Site still scummy.

Hey guys! they unblocked my account after investigation.

Another update from me, originally they gave me a timeline how and when my money would be unlocked, but today they scratched that and paid me the previously agreed amount straight up.
I will continue playing there and have absolutely no issues going further.

hello again,

i posted quite abit in the past and helped a couple of players with getting their accounts unfrozen.

I was in touch with the guy who posts here (and gets banned after) mainly via telegram and talked with him alot about different things like new games, features and the upcoming GLI certificate. He was always quick to reply no matter what issues i had and we kept a conversation going.
Of all the apps i've seen i didn't have a direct english speaking contact yet who could actually get things done.

so on the front of accounts getting frozen of people i know, by now I'd expect almost all of them having their accounts and funds reinstated (given they were innocent which i assume most people were)

overall this app is still fresh and i see good potential if they do the right things. can easily become alot bigger than PokerKing ever was and can also fail miserably within a couple of months - only time will tell


and finally some critic:

Imo you still have to decide where you wanna go with this app and act accordingly. Alot of the communication here is simply unprofessional. I'm aware that certain players are infinitely more valuable than others BUT customer is always King no matter what and in a business sense every single person playing this site is your customer. You obviously can go the route and tell people "i dont care what you think, you are a reg i dont care about you, we don't need you, you can go play somewhere else" but all those guys are your customers as well and it will never help any sort of business ever if you don't treat your customers as if they were King.
Obviously it is completely up to you with whom you are interested to do business but as long as you allow to deposit and play foreigners (and the english translation of the app leads to the believe that you currently don't mind them playing) it would make sense to bring them the same respect you bring towards a chinese whale depositing 1mio/month and losing all back.

I won't go about to tell you how to run your site / business because it's none of my concern BUT getting angry and offensive at customers often will hurt you alot more than it helps you and it takes also alot of goodwill away for no reason!

best of luck going forward and thanks again for the help i received

Hello! My pokertime account was blocked in December. After contacting the @todaymn telegram, I was allowed to create a new account. 90% of the funds that I had on old accounts were transferred to a new account. Now I can continue to play.

I am running one of the clubs who got frozen. I reached out to the rep on TG who invested a decent amount of time to solve issues with me.
It seems like the main problem is/was, that I created the accounts for players which looks suspicious to their security system.(= the IP issues which were already mentioned in the thread)

Regarding big winnings accounts get blocked, I basically had the situation that 1 of the biggest winner of the clubs was frozen, but he got his money back which was more than 200k( previous cash outs not not included) and can continue.


So like others players/agents already recommended, players should do their own accounts and don’t let others login to avoid further problems on apps.