an update from me
I was one of those players who made a mistake with the app, and got locked.

I let my agent log into my accounts for rakeback calculations and transfer of money, so as a warning to everyone else dont let anyone except you log into your account.

After a long talk with support and the rep from this thread I am now in process of fixing this. So in short I dont believe they are out to scam people, they seem very serious about security.

Update from my end.

Spoke to the rep via telegram. End result being that I will get most of my funds back over time. Not sure what the issue was in regards to IP irregularity but from what I could tell from the sheet I was sent was that my IP pinged with another account historically (one time) on a spanish IP address. The date of the report was in Nov... I was in portugal for a wedding in early October (but am pretty sure I never logged on during that time). I imagine this was an emulator issue but can't be certain.

I've never let anyone else log onto my account fwiw, and my home/normal IP matched the IP listed on their sheet.

TLDR
Spoke to support
Answered a few questions
Getting most of funds back over time.

Can you please comment why there is no info on PokerLabs website about them certifiing your RNG? You use their logo in your app and on your site.

Can you confirm that certification like this has taken place, so that we can know for certain that RNG doesnt favor any accounts?

Received the balance of my funds from the site.

All is good on my end.

had about 7k usd confiscated, contacting todaymn now, will update with results.

Copy past from my emails that I have been exchanging with them over a few weeks, mostly about the EV loss.

"Hello

Our team has not found anything wrong. If you get beat when you are ahead you may use the insurance function.
If you like to play with Asian players you should play the Asian way.

We have also found that some players are much higher than their EV line so it looks like its good.
We also need to wait until the full team is back given that the virus is around making it very hard for employees to move around.

Also FYI we have only received less than 10 complaints regarding this EV problem out of 15000 active players so it is not something that we are too concerned with.

If you want to stream and promote we will look at enabling VIP monitoring for you in case you encounter further EV or other issues."

Are they trying to tell me that they rigged the RNG for everyone that is not paying insurance or is it just for the aliens that do not pay insurance? What a joke.

If getting sucked out one when you’re ahead was the issue no one would have said anything. The solution to that is obvious. It’s the other way that I’m worried about.

we can turn on boomswitch so you look good on stream and get more people to come to the site.

not scary at all

edit: Reason: we rigged it, so you can play the asian way

*

Seriously, can please someone from support answer if RNG has been independently tested and show receipts of it?

You claim this on the site and in the app, so shouldn't be any problem and would put everyone at ease

Pokertime is banning all tracker and using of HUD's whatsoever.

„�� Dear PokerTime players.

All supporting software (HUD, trackers and so on) is forbidden at Pokertime, if you are found in violation, your account will be banned.

PokerTime does not encourage the use of emulators. If you do use it your GPS location must match your real IP. However, if you use emulators it is your responsibility to prove that you do not use any supporting software if your account is called into question.“

I'm not planning on violating the new rules but how do they wanna keep track of violations ? Would be cool to atleast track the hands for graphs and reviews.

its a good method for them:

1. they can shut you up. as you say anything, they will make a claim and they don't have to prove it. Not sure how you are supposed to prove that you weren't doing something, unless you record 100% of your play, but probably still then they will **** you if you make problems

2. you can't prove any cheating, as how will you amass a database, that you can't provide as evidence later?!


They are not providing proof for RNG testing, which is pretty telling IMO.

I ended 47bb under EV this year, so unless you can sustain that kind of bullshit, I would stay away from this site, or buy insurance every single time you get a chance and get f-ed that way.




Also, there is clearly some collusion going on as well, so telling us about this collusion fighting dream machine that will be implemented in the future, doesn't change much. I agree and give credit for cleaning up some sort of cheaters on the site, but there is still collusion (low level compared to other apps) and there might be superusers (that don't see holecards, but see what cards will come)

Site is busy sucking his own d'ck and not taking constructive criticism from players, that actually understand the game best. (I contacted them many times and offered lots of input, yet always was ignored on some BS basis)

I STRONGLY ADVISE AGAINST THIS APP

indeed what a joke, i will never sell myself to the chinese and their unethical ways. Isnt it completelly insane that they actually say it in a way like they have control over the EV, "we will just have VIP guys look over you ev if you become a streamer and promote us". Withdraw everything and will never return again. After I received my money back I have written a heart-to-heart message to their support cu up until I got my money I had to "kiss their asses" just so I could get it out. Once I flamed them for all the disgusting things they are doing/claiming to be doing I got this as their final respond:

"Thank you for your donation.

May you sleep better knowing you won

Enjoy your life on the next Asian poker site because its all owned by the same group no matter where you go, pokerstars, pokerking, reddragon, pokermaster, pokertime we all have the same owner just different skin

We will see you soon somewhere someday"

Wouldnt be surprised if that would be true as well, or maybe just them lieing like everytime...

These guys are scum.

I emailed them for a review on thursday but still no reply. To be honest, I played on 4 China sites and I think they're the most collusion free games by far. Also everyone I talked to thinks this as well. Also, I'm surprised they're giving any money back, as I don't think they have much pressure to do so. They have way more traffic than any China site I've ever been on and it's not like we can do anything about it legally. So it seems a bit more likely that they actually don't want to steal our monies. It seems they're just using their new collusion software incompetently, and jumping to conclusions. I'd continue to play on there if I was allowed to, even if my funds were confiscated this time around.

*

It's been 1 week since I submitted and I've gotten no reply yet. This was my convo with the guy @todaymn on Telegram.

https://gyazo.com/686d192aef5889eba71a573f6f4c9281

Am I not supposed to withdraw through my own account and BTC? I tried to convert coins into BTC and cashout and it says frozen?

Normally no problem. But might be frozen due to security checks. Id contact their in app silupport and ask whats wrong

I told my friend that recommended it to me and he told me I was supposed to do everything through an agent. Can I just deposit and withdraw on my own or am I supposed to do it through the person the accepted me into the club?

He just has to accept you to the club, rest can and should be done by you

And do I have to do 5% insurance or was he just scamming me?

The help desk is in Chinese

insurance is at your own discretion but apps have made very clear in the past (and this one in particular) that they won't entertain regs who dont participate in the insurance scheme. you can still decide to not buy but then might have to face the consequences when an app "cleans up". also with this app many people voiced opinions that your outcomes might also be dependant on if and how much insurance you buy. I still doubt that because it would be extremely hard to code and implement but it is something to keep in mind

they usually have english speakers working and if they dont you can use google translate fairly easily to have a conversation with them. i usually speak to them in english and if they only reply in chinese I will go and use google translate. alternatively it should be the job of your agent to find out if there are problems with your accounts and then consequently try to solve those

Guys, I have played on the pokertime site for like 3 months. Not a tons of volume but I have been playing online cg for living since 2015, it’s Long enough to say that the feeling of the grind is not normal.
Since I saw this thread here I stopped to grind on this site for awhile, but then decided to give it a try again.
Then KK < AK, KK < QQ, AA < 99, two pairs lost sets.
Ya it might be really run bad, but we all know how good are the games there, but after all these grind I up 1.5 buyin. It’s really abnormal guys.
I sincerely hope every pros to quit this site, not only the money matters, the time we spend on studying and grinding not worth to waste on a scam site like this.
And yes I never buy insurance on the site so I think the “effect” even more harsh to me.
I have no evidence of saying it’s a scam site, just my honestly opinion. I think it’s a ***** scam site and please stay away from it.
Gl with those who money got frozen as well, I am luckily enough that this didn’t happen to me.
Cheers

Very small sample so far, but I have literally lost every all in where I have been ahead, not buying insurance. This includes a couple of 1 outters. With all the graphs people are posting running way below EV, is the site cheating the players? Are there any audits of the RNG system? Even though its small sample, something definitely feels off

What kind of vig are we paying on insurance? What kind of extra off my winrate can I expect in the long run if doing min insurance?

Lol I dunno
I was gonna try buy insurance everytime see if we can profit this way coz the game is really too good to pass.
But then when I planned to buy insurance with my AA vs 99 pfai.
Flop 994r
Thanks
I snap quit game and give up on the site

Hi,
my agent and my accounts were locked in december. I wrote to @todaymn in telegram, answered questions and after that I was allowed to continue playing

I got 70% of my money back after they found little to no evidence of wrong doing. The main issue was the emulator/gps thing.

Hey, guys! My agent and accounts were blocked in December.
I wrote to telegram @todaymn, and they gave me a form to fill out.
After that, you were given the opportunity to create new accounts and continue playing. All the money from the old accounts was transferred to the new ones. So everything is OK