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pokerstars support live chat dialogue pokerstars support live chat dialogue

01-13-2010 , 10:41 AM
HostDonnaP: Hello
HeNlEyS86: whats happened?
HostDonnaP: We are contacting you because of some disturbing chat at the table.
HeNlEyS86: i am really upset
HeNlEyS86: someone can follow me around, harass me at table
HostDonnaP: I understand that. This is why i'm contacting you.
HeNlEyS86: tell others how i play
HeNlEyS86: and i get told to tone it down when im angry about that?
HostDonnaP: Your table chat regarding "suicide" is what we are concerned about.
HostDonnaP: PokerStars takes this type of chat very seriously at the tables.
HeNlEyS86: tell you what donna just cash my entire bankroll
HeNlEyS86: into my bank account
HostDonnaP: Your Play and Chat have been suspended and will not be reinstated until you are contacted by our department that handles these issues.
HeNlEyS86: fine
HeNlEyS86: cash into my bank account now and i will never play again
HostDonnaP: you are welcome to contact Support regarding the money in your account.
HeNlEyS86: donna
HeNlEyS86: dont u think ur being a bit unfair?
HostDonnaP: i'm here
HeNlEyS86: because i am a depressed person u stop me playing?
HostDonnaP: We suspend this to protect all players here at PokerStars. We do care about all our players.
HostDonnaP: Including you.
HeNlEyS86: give me a minute
HostDonnaP: I would be happy to contact somebody in your town or close to you if you want.
HeNlEyS86: i am more unhappy now that i cant play!
HeNlEyS86: who u gonna contact? my mum?
HostDonnaP: I can contact anybody you wish that would be available to come help you.
HeNlEyS86: give me 1 minute
HeNlEyS86: the only way i can guarantee u i wont do something irrational
HeNlEyS86: is if u put my funds into my bank
HeNlEyS86: immediately
HostDonnaP: I don't work in that department John but, if you contact support they will be happy to assist you with that as soon as possible.
HeNlEyS86: dyu fancy going out sometime?
HostDonnaP: lol...well...I want to make sure you are ok. I'm concerned about you and I want you to know that I totally understand your frustration about being followed. I can help you with that as well.
HeNlEyS86: so thats a yes lol?
HostDonnaP: perhaps I could get back to you on that?
HeNlEyS86: we could swap facebooks?
HeNlEyS86: lol
HeNlEyS86: look
HeNlEyS86: dont suspend my play
HeNlEyS86: in fact i dont care
HeNlEyS86: but just ship my funds to me
HostDonnaP: lol, John, I haven't had a chance to review what the moderator said at the table. Can you please tell me what got you so upset? I would like to see if I can fix this for you.
HeNlEyS86: plus maybe 1 or 2 k () for therapy
HeNlEyS86: some **** kept followin me about annoyin me
HeNlEyS86: so i called the mod
HeNlEyS86: and he did nothing
HeNlEyS86: so i went a bit nuts
HostDonnaP: ok, who is the player that is following you?
HeNlEyS86: csage
HeNlEyS86: does this mean any time i fancy a chat with u donna i just have to threaten suicide?
HostDonnaP: ok, and this player was stating your playing stats at the table as well?
HeNlEyS86: no,,,, playing patterns
HeNlEyS86: and he was watchin me on player gps or something
HeNlEyS86: i hid from search
HeNlEyS86: he still found me
HostDonnaP: ahh ok. John, I promise to look into this matter regarding this player for you and I will take the necessary actions.
HeNlEyS86: whoa
HeNlEyS86: i want my ban lifted or something
HeNlEyS86: im not working tonight
HeNlEyS86: need something to do
HeNlEyS86: besides porn
HostDonnaP: Please, don't threaten suicide at the tables. Even out of frustration.
HostDonnaP: oh my
HeNlEyS86: but its cool if i fancy a blether?
HeNlEyS86: joking bout the porn
HeNlEyS86: im obviously a happy person
HeNlEyS86: no suicide watch for me
HostDonnaP: ok so, you are feeling better and your statements were just out of frustration.
HeNlEyS86: yes
HeNlEyS86: i feel happpppppppppy
HostDonnaP: ok John, whew...so glad you are feeling better.
HeNlEyS86: whew
HeNlEyS86: really donna lol?
HostDonnaP: yes absolutely
HostDonnaP: i was worried about you.
HeNlEyS86: u weren't really we both knew there was nothing wrong
HeNlEyS86: can i have a button on my pokerstars skin that lets me call u guys whenever im bored?
HostDonnaP: We have to take these types of things very seriously. I hope you understand that.
HeNlEyS86: i completely understand
HeNlEyS86: then u wont be liable
HostDonnaP: ok thank you. Maybe check out the stress balls in the fpp store?
HostDonnaP: :-)
HeNlEyS86: give's a text 07813 *** ***
HeNlEyS86: =]
HeNlEyS86: lol
HeNlEyS86: im so not stresse
HeNlEyS86: dd
HeNlEyS86: can i play again then?
HeNlEyS86: nope, not yet obviously
HostDonnaP: John, if you have a problem and you feel the chat moderator didn't handle it properly, you can email chat@pokerstars.com. That's the department I work in.
HeNlEyS86: i hope u kick his arse
HostDonnaP: Our department will be happy to assist you.
HeNlEyS86: i would be a good mod donna
HostDonnaP: send an email to us and apply.
HeNlEyS86: i have an NVQ in customer service and have also completed a modern apprenticeship in CS
HeNlEyS86: and i can type faster than you
HeNlEyS86: =]
HeNlEyS86: so..........can i play?
HeNlEyS86: can i meet daniel negreanu?
HostDonnaP: Ok i'm going to turn your play and chat back on. I hope you enjoy the rest of your evening
HeNlEyS86: or joe hachem he seems ok
HeNlEyS86: oh oh
HeNlEyS86: or vanessa rousso
HeNlEyS86: yeah
HeNlEyS86: deal?
HeNlEyS86: i meet those 3, pokerstars stakes me in heads up games against them?
HostDonnaP: you can always email support with your requests.
HeNlEyS86: lol
HostDonnaP: Take care John
HeNlEyS86: sorry if iv annoyed you you seem like a lovely person =]
HeNlEyS86: take care i love you c
HeNlEyS86: x
HostDonnaP: Thank you very much. bye..:-)
01-13-2010 , 10:46 AM
Lol quite funny.

Stars support is so awesome <3
01-13-2010 , 10:47 AM
its really impressive i just said i want to kill myself to the mod and they came to my rescue, even though i was kiddding.
01-13-2010 , 10:50 AM
Pokerstars therapy department is awesome, grow some kahunas OP
01-13-2010 , 10:51 AM
HeNlEyS86: take care i love you


LOL I bet she wishes you jumped off a bridge sicko
01-13-2010 , 10:52 AM
sick stuff lol
01-13-2010 , 10:52 AM
Same thing happend to me when i said that, but i got a guy pop up on the screen and wanted me to share my problems, they really dont give a **** but its there job to do it obv so they dont get sued and what not
01-13-2010 , 10:53 AM
Quote:
Originally Posted by LucasD
LOL I bet she wishes you jumped off a bridge sicko
.
01-13-2010 , 10:58 AM
so when u gana commit sucide?
01-13-2010 , 10:58 AM
Full Tilt would probably hand you a gun personally.

After six months.
01-13-2010 , 11:23 AM
Quote:
Originally Posted by frankie boyle
its really impressive i just said i want to kill myself to the mod and they came to my rescue, even though i was kiddding.
Companies are legally required to contact authorities whenever a customer threathens to commit suicide. Pokerstars is offshore so they probably won't.
It's not something to joke about. And there are many stories about young kids in world of warcraft who said it as a joke and where unpleasantly surprised by a visit from the local police because Blizzard does pass this on to the authorities.
01-13-2010 , 11:30 AM
Quote:
Originally Posted by Nandos
Full Tilt would probably hand you a gun personally.

After six months.
+1
01-13-2010 , 11:49 AM
Quote:
Originally Posted by RNauta
Companies are legally required to contact authorities whenever a customer threathens to commit suicide. Pokerstars is offshore so they probably won't.
It's not something to joke about. And there are many stories about young kids in world of warcraft who said it as a joke and where unpleasantly surprised by a visit from the local police because Blizzard does pass this on to the authorities.
you sure it was the police and not some sort of consolation strippers?
01-13-2010 , 11:51 AM
Quote:
Originally Posted by Nandos
Full Tilt would probably hand you a gun personally.

After six months.
And confiscate your roll
01-13-2010 , 11:57 AM
Quote:
Originally Posted by Blert
And confiscate your roll
+ use it to pay for your funeral
01-13-2010 , 12:00 PM
Quote:
Originally Posted by frankie boyle
+ use it to pay for your funeral
nah first it would be we have received your request, then 2 weeks later... we are sorry for your loss
01-13-2010 , 12:01 PM
Another proof.

Pokerstars > Every others poker rooms.
01-13-2010 , 12:21 PM
are u kidding? lol u think this proves they aer the best now? lol haha.

nice yes...but cashouts sir is what it is all about...
01-13-2010 , 12:36 PM
Quote:
Originally Posted by PokerBalla
nah first it would be we have received your request, then 2 weeks later... we are sorry for your loss
Nah, someone (who's alive) would have to log on to account to cash out funds, then account would be banned for multiple players using one account.
01-13-2010 , 12:38 PM
You have to off yourself to get support to answer these days.
01-13-2010 , 02:49 PM
you should go into LAX airport with a trench coat, take a look around and then, pull open your trench coat! and yell bombbbbbbb!!!!

they will understand if you tell them you was just joking lolz!

good stress relief.
01-18-2010 , 11:23 AM
now they email me saying they have seen this post and it is no laughing matter. Lol.
01-18-2010 , 11:28 AM
You should be banned for wasting their time. It really isn't funny.
01-18-2010 , 11:29 AM
Seriously Im super impressed w/ Poker Stars...
01-18-2010 , 09:34 PM
Quote:
Originally Posted by Nandos
Full Tilt would probably hand you a gun personally.

After six months.
I LOLed so hard
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