Hello everyone,

im having problems with pokerstars support they keep freezing my account, im trying to be patient but its been over a month. I gave them all of my information and they reinstated my account but then froze it again, as they said i can't transfer money from a direct deposit. Any information to help while im waiting for their answer would be great. they asked me why i would transfer money? i don't know what to say other than i wanted to?

btw this is all i could find...

# Can I transfer money to another user, or receive a transfer?
# Yes, you can. To transfer real poker money on PokerStars, click on ‘Requests’ and then ‘Transfer Funds’ in the main client window. Transfers are subject to Security department approval, and may be subject to delay. In some cases, other information or confirmation may be required.



Heres the email i got:
Hello xxx,

Thank you for your email.

While reviewing your request it came to our attention that since you first
made a deposit on 4/9/10 you have not played one single hand on our tables.
Once your account was verified and reinstated on 4/22/10 you had no activity
until 5/4/10 when you made another deposit only to transfer the funds to
account xxxx
Players who make deposits at PokerStars usually do so in order to play on
our tables. Transferring out funds that come directly from deposits is not
permitted.

We would need to ask you to please explain this activity. Why did you
deposit funds if you did not intend to play on our tables? Your account has
been temporarily deactivated we receive your reply and this matter has been
resolved.

We will be looking forward to your prompt reply.

Regards,

Jorge
Pokerstars Security

Try to view it from their side.

To them, it looks like you may be using their site to launder money.

They have an obligation to prevent that.

I posted the following in your other thread on this topic which stated in Beginner's Forum and which I moved to here. I'm sure the mods here will now ax one of them so I'll copy my post into here too.

Note that in the other thread you did not provide that e-mail you received from PokerStars so i didn't have that info when I made my below post but it looks as though I was pretty right on with what I was thinking. Here is that post in italics:

Quote:

Originally Posted by gromely

they asked me why i would transfer money? i don't know what to say other than i wanted to?

Say why you wanted to.

Quote:

Originally Posted by gromely

btw this is all i could find...

# Can I transfer money to another user, or receive a transfer?
# Yes, you can. To transfer real poker money on PokerStars, click on ‘Requests’ and then ‘Transfer Funds’ in the main client window. Transfers are subject to Security department approval, and may be subject to delay. In some cases, other information or confirmation may be required.

There's also this:


Q: What is the maximum and the minimum I can transfer?
A: The minimum amount you may transfer is $0.01 and the maximum depends on your account status and previous history at PokerStars. Please note that for large transfers, we may conduct some verification of your identity.

Q:I cannot send or receive transfers, why?
A: Please email security@pokerstars.com so that we may review your account.

Q: Can I use your transfer tool to send money to my friend in need?
A: Our transfer tool was designed to be used to assist others in funding their accounts for activity on our tables. Any other use of our transfer tool is prohibited.

Q: Can I cashout the funds I received via transfers?
A: As per our Terms of Service, transfers are only allowed for the purpose of playing at our tables.


In addition to others Q's and A's at:

http://forumserver.twoplustwo.com/ne...ply&p=18676980



Basically it appears as though you just deposited money and immediately tried to transfer it. (As a small aside It is quite possible in fact that you deposited via e-check or by some other method and it hasn't actually cleared yet ... which means PokerStars is advancing you the money and they don't actually have the funds you deposited yet.) In other case PokerStars is not a bank or a financial intermediary and they do not want people treating them as such. It is my guess and it seems to me to be likely that you are not allowed to transfer funds because you just deposited them and haven't done any playing with them.

First of all this can be a tad suspicious without having some good reason for it .... Hence they asked why you did. Your response that "[you] wanted to" was probably not comforting and did not allieve the suspicions of some sort of improper behavior. Second of all (as mentioned above) if the funds haven't cleared yet they won't let you transfer them. Third of all they may just not let you transfer funds unless you first play with them for a satisfactory amount of time or earn enough points or w/e.



EDIT:

Also I'm moving this to Internet Poker.

Ive sent them so much documentation about my identity, i don't think theyre questioning that anymore, as they reinstated my account after a month, the reason why i deposited was because it was from the same visa card that i was gonna deposit with a month ago, but they froze my account which didn't allow me to until now. i ididn't get longer than an hour to play as they refroze my account after i tried to transfer a hundred dollars. i had 5 hundred in there.




can i just requst a cashout for the my money? i don't think i'll play there if i don't have to...

money laundering for a few hundred dollars? they should look at it from my side, which is a bit more realistic. i didnt know and s till don't know of any official rule against tranfering the money i deposited, in fact it says that i can transfer money, is everyone else money laundering too? or becaus they play a few hands, they're not money launderers?

Quote:

Originally Posted by gromely
they asked me why i would transfer money? i don't know what to say other than i wanted to?

This is the million dollar question and it will help you if you answer honestly

Also, what is your relationship with the person you are transferring to?

I think Pokerstars is a poker site, not a bank. Why did you create account, if you don't plan to play there?

If you just want to tranfer money to your friends, you could use Moneybookers/Neteller for example.

I did want to play there...until some wouldn't accept my documents, but others would, also they keep freezing my account, its been frozen for over a month, im getting a little fed up, and would ideally like to take out my money and leave pokerstars, but if i can't do that, than i'll just play until i can withdraw my funds...if they'll let me.

Well you know why they froze your account. Because you deposited money and immediately tried to transfer it without playing there at all.


Simple questions to try to clear this up:

1.) Why were you transferring that money?

2.) What is your relation to the person to whom you were transferring the money?



Also tell them you do intend to play there and were unaware of this rule and in the future won't try to transfer money without the money being used to play. As said before Poker Stars is a poker site and not a bank or other financial intermediary. Also as said before the transfer tool was designed to be used to assist others in funding their accounts for activity on PokerStars tables and any other use of the transfer tool is prohibited.

I wanted my poker friend to have a hundred or two dollars in his account is that a crime? Also i haven't been able to play there because they had my account frozen for over a month!

thanks for your replies Lego05 i appreciate it.

as far as pokerstars goes, i just want to take out my money from them at this point. i don't even care about the transfering of money, if they can just let me have what i put into the account back, i'll be happy. Also i have no control over what my friend does with his money, how am i responsible for his money?!?!

Why didnt you give your friend cash and let him deposit?
Also, what has your friend done that they are asking you to be responsible for his money?

Have you told PokerStars that?

1.i couldn't give him cash because he doesn't live nearby.

2.

I was refferring to "Also as said before the transfer tool was designed to be used to assist others in funding their accounts for activity on PokerStars tables and any other use of the transfer tool is prohibited.

I told them what you told me to tell them, and im awaiting their response. Heres what i got back...

I just hope they don't take another month...




Hello xxx,

Thank you for your follow-up.

We can verify that your original email has been forwarded to the
relevant department to review. Unfortunately, we cannot provide a
time frame for a response, but please rest assured that you will
be contacted as soon as your email reaches the front of the queue.

Your continued patience is very much appreciated.

Regards,

Omar M
PokerStars Support Team

Sigh... U'll have problems in ANY poker site if u deposit and imediately requester a funds transfer. It's a very common policy in order to prevent fraud.

If u explain them u'll play there but u also wanna give ur friend a couple hundred bucks, they might just let u do it. Instead, it appears u failed to provide a simple reason as to why u requested the funds to be tranfered.

Answer what they're asking u might get the problem solved.

Particularly if he did it, was reinstated with a reminder what the transfer tool is for, and then did it again right away ...

They just did a security check/verification the first time...anyway that has been resolved. Patiently waiting, try again sancho...

Lesson of the day: if you open an account on a poker site play some poker before transferring any funds.

true dat

Im not exactly sure what you were thinking OP. The sites have a responsibility to prevent money laundering. What you tried to do is the textbook definition of money laundering.

you're making serious accusations without evidence...

The issue has been resolved, thank you all for your posts.

Then tell me in your own words what money laundering is. Here's my definition: The act of investing money in legitimate business that was obtained through illegal means.

what was obtained through illegal means? my own money?

On a semi related note, my wife wanted to give me a buy in for the Sunday Million for christmas. Rather than just stuffing cash in an envelope and putting it under the tree (in which case, she would ultimately end up with the cash), she sent a friend of mine the money via Interac email transfer, and he sent me the Pstars transfer on Christmas morning. No problems. Except I didn't win the Sunday Million.