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PokerStars SnG Lobby Is Empty PokerStars SnG Lobby Is Empty

01-07-2009 , 09:50 AM
I can't see any registering SnGs at the lobby, not even one (at any stakes).....but I can see some which are currently running.... Anyone have this happen to you before?
PokerStars SnG Lobby Is Empty Quote
01-07-2009 , 09:53 AM
Just looked, and nothing seems to be wrong.

Restart the client and set your filters right.
PokerStars SnG Lobby Is Empty Quote
01-07-2009 , 09:55 AM
restarted twice now. Filters are all off. I can see cash games, some tourneys, 2 multi-table SnGs, 0 heads up....
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01-07-2009 , 09:56 AM
empty here too
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01-07-2009 , 09:57 AM
oh alrite...thanks clown....so i'm not the only one. e-mailed support, awaiting reply....
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01-07-2009 , 09:58 AM
As usual, superb support by Stars. Replied in 3 mins....


Hello xxxxxxx,

Thank you for contacting us!

We are aware of this situation. Our programming team is currently working on it and should be fixed soon.

We apologize for any inconvenience this might have caused you.

Thank you for your understanding and your patience. Please let us know if we can be of further assistance.


Regards,

Bianca
PokerStars Support Team
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01-07-2009 , 09:59 AM
none for me either.

panasonic
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01-07-2009 , 10:00 AM
Probably a server reboot. Should be back up again within an hour.
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01-07-2009 , 10:01 AM
amzing support..

I've lost more than 600$ with disconnection when my internet was fine and they just don't care. They didnt refund me and they told me it was all my bad.

I'm not the only one, there is an other european on my table, having the same problem and they don't care neither.

gg pokerstars!
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01-07-2009 , 10:04 AM
It seems to be really messed up. I've been waiting 20 minutes to finish the last 3 sngs of my sessions (what more tilting when you just got 10 straight OOTM), and now it says the tournaments have been cancelled due to technical issues. They were all 4 or 5 handed at the time and it seems I have been getting some money back in my cashier ... going to email them about how this has been calculated.

EDIT: actually no need to do that as I've received automatic emails explaining it for every SNG, good


Tournament #132329301 has been cancelled due to technical reasons.

When a tournament is cancelled before players are in the money, we refund
each player their tournament fee, and then divide up the prize pool based
on the following formula:

- 50% of the award pool distributed evenly between remaining players
- 50% of the award pool distributed proportionally according to the chip
count
PokerStars SnG Lobby Is Empty Quote
01-07-2009 , 10:05 AM
uh fragui

didnt like to play you in my sets

y this kinda really really sucks,as bombastic as their support is in comparison to the rest of the pack it sucks balls when you DC during sets while inet is working and everything is fine
i got such an idiotic answer last time i had this issue,its gotta be your ISP blablubb bla bla ignorance

bomb em with mails,i lost some money like this too but never as much within 1 hit like you,600 is no beans anymore
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01-07-2009 , 10:07 AM
i feel for you guys... now im happy that im working not grinding... just a seccond ago it was vice versa

edit: Fragui, i dont like u at my tables ur picture kinda tilts me dont know why... and i have spite called for that
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01-07-2009 , 10:09 AM
my bad then? i'm sorry to hear all that. maybe i'll start saying gg pokerstars too when i lose my BI due to server issues....but we all know their support is still better than all other sites....

good luck to all of u when play resumes....hopefully you can win back your BI.
CJ, let us know how your e-mail to Stars went....
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01-07-2009 , 10:10 AM
Quote:
Originally Posted by fieldyb
CJ, let us know how your e-mail to Stars went....
Check three posts above
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01-07-2009 , 10:12 AM
same for me - was talking to you on the table fragui - i will email support too because disconnects on some tables - tables not acting after clicking and server restarts like that arent too nice!!
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01-07-2009 , 10:13 AM
have you been refund when you sent them emails pls ?

Because I've been refund 88$ last month and they told me it was only a one time thing. I don't know if they could give me more if I bomb them ;o
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01-07-2009 , 10:18 AM
lol, same for me too now. Good thing I don't play at Stars
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01-07-2009 , 10:21 AM
Quote:
Originally Posted by MauMau
same for me - was talking to you on the table fragui - i will email support too because disconnects on some tables - tables not acting after clicking and server restarts like that arent too nice!!
could you please write the email that you'll send to PS on the thread pls ?

I will ask for more money because I was disconnected for more than 1/3 of the time before the tournament has been restarted. Furthermore I'll tell them that the refund formula is unfair because I had an edge on the bubble and I didnt get my fpps (I'm running for supernova).

I hope it will work this time

Last edited by Fragui; 01-07-2009 at 10:27 AM.
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01-07-2009 , 10:23 AM
Tourneys wont be back up till 11.00 ET apparently. Server re-start at 10.45 ET
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01-07-2009 , 10:34 AM
Will Ring Games be shut down going into to the server re-start ?
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01-07-2009 , 10:35 AM
I think it's just for sngs
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01-07-2009 , 11:08 AM
Quote:
Originally Posted by Fragui
amzing support..

I've lost more than 600$ with disconnection when my internet was fine and they just don't care. They didnt refund me and they told me it was all my bad.

I'm not the only one, there is an other european on my table, having the same problem and they don't care neither.

gg pokerstars!
I got exactly the same problem.
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01-07-2009 , 11:11 AM
I was chip leader in a $109 and had 50% of the prize poll shared equally
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