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PokerStars Notes gone

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03-24-2012 , 02:29 PM

juandadi

Pooh-Bah

Join Date: Jul 2005 Posts: 4,030

I accidently unplugged the power cable from my cpu while stars was running. When i turned back on and reloaded Stars, i noticed all of my notes were gone.
Had some emails back and forth with Tech support and they basically told me they are bye bye becuase of of a corrupted file or something around those lines.

Has anyone experinced anything like this before?? what have you done?
Kinda sucks cuz its a lot of notes that are gone and makes little sense that all of the sudden during one of the many accidental shut downs ive had , this one deletes all the files and cant be recovered unless i had backed them up.. Who backs up their notes.. wtf.

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03-24-2012 , 02:35 PM

Crathes

newbie

Join Date: Mar 2012 Posts: 19

The files are held locally on your machine, if the file is corrupt then they are gone as pstars don't have a copy.

While most people don't specifically back up their notes, many people do back up their hard drives. If you have done this then they would have been recoverable.

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03-24-2012 , 02:48 PM

A MTT PRO

grinder

Join Date: Oct 2011 Posts: 610

I don't have any info that can help you.... but I can say it is reassuring that your files are held locally on your own computer not in the system. I always felt/ wondered if FTP pros could use mine and everyone else's notes to their advantage. Like what was stopping Phil Ivey from using every note ever made against his opponents? From what you and PS are saying your notes are your notes.

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03-24-2012 , 03:19 PM

ArtySmokes

Carpal \'Tunnel

Join Date: Aug 2011 Posts: 6,999

I make a backup of my notes file every now and then. In case you've not found the file, it's an XML file typically on your hard drive at C:\Pokerstars\notes.[YourScreenname].xml

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03-25-2012 , 08:08 PM

Mitch Evans

Pooh-Bah

Join Date: Jul 2005 Posts: 5,633

Quote:

Originally Posted by A MTT PRO

That's a bit paranoid, no? I mean, if the site is going to share notes, why wouldn't they just give them all hand histories played by their most frequent opponents? Also, just because your notes are held locally on your machine, that doesn't mean they couldn't update a file on their servers with your notes, so put your tin foil hat back on and use an index card for notes.

OP, I updated my notes at least once a week. From the client, goto Help >> Open My Settings Folder and backup the notes file (if you can't find the directory folder manually).

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03-25-2012 , 10:54 PM

rockin

Pooh-Bah

Join Date: Oct 2005 Posts: 4,244

Your note files are saved to your hard drive only when you close the client intentionally. If you lose connection or power, you lose your note files from the time you logged in that day. It's been that way for at least 3 years or more.

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03-25-2012 , 11:04 PM

theskillzdatklls

Pooh-Bah

Join Date: May 2008 Posts: 4,916

i back up my hard drive and also back up my notes about every 2 months separately since its too much of an investment so far.

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03-25-2012 , 11:14 PM

Maso777

Carpal \'Tunnel

Join Date: Jun 2008 Posts: 6,962

Buy an external HD

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03-26-2012 , 12:21 AM

Sly Caveat

Carpal \'Tunnel

Join Date: Aug 2007 Posts: 8,635

I emailed my notes to myself when I relocated, so that is a good place to keep a backup copy.

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03-26-2012 , 12:11 PM

#10

juandadi

Pooh-Bah

Join Date: Jul 2005 Posts: 4,030

Thanks everyone.. I do have an external HD , just didnt think this could happen...o well.. 7 months of notes on MTTrs you only see every now and then aint no big deal..

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11-29-2012 , 08:30 AM

#11

TomJones09

old hand

Join Date: Apr 2007 Posts: 1,821

I just got a new hard drive because my old one was damaged.
I still have my old one, but I can`t find my playernotes.
I talked to a couple of people and they said that I had to login to my pokerstars account on my old hard drive and do something, but I can`t do that because of the damaged hard drive (have to download a new update, but can`t get it to work

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