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Pokerstars not refunding players properly Pokerstars not refunding players properly

08-12-2018 , 08:09 PM
Probably the only time I wish I was in Romania
Pokerstars not refunding players properly Quote
08-12-2018 , 08:11 PM
Does anyone know if whatever balance you have is correct now if you are not from those countries where you didn't get disconnected? I assume whatever balance you have is either correct or it can only be higher than what it is now right?
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08-12-2018 , 08:17 PM
Quote:
Originally Posted by PaulyJames200x
Does anyone know if whatever balance you have is correct now if you are not from those countries where you didn't get disconnected? I assume whatever balance you have is either correct or it can only be higher than what it is now right?
This seems to be correct as far as I can see
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08-12-2018 , 08:24 PM
Surprised so many Romanians are even playing with the "revolution" going on. Almost as surprised that no one ITT has mentioned it yet.
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08-12-2018 , 11:03 PM
Pokerstars <-----> Negreanu <------> Romanian

case solved

Quote:
Originally Posted by stinbag
Surprised so many Romanians are even playing with the "revolution" going on. Almost as surprised that no one ITT has mentioned it yet.
what is buy in for the "revolution"? what site?
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08-12-2018 , 11:15 PM
So several hundred thousand dollars (million, maybe?) were funneled from 95% of the playerbase to players from Romania, Czech Republic, Belgium and Bulgaria. Was it an intentional hack? How will they deal with this? What a complex conundrum.

No official statement from Pokerstars, no correct refunds. They've got to do something about this, or surely all the mid-stakers and high rollers who had their thousands in equity taken away will cause a ruckus.
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08-12-2018 , 11:20 PM
Are those players from those countries allowed to even cash out now? Because im positive they did not do the correct refunds as there was one specific tournament i was in where i did not get the refund email for that tournament. I checked results and i busted in same place as many other players where we got paid exact amount which would not be possible if it was done by icm etc.


Also how was it even possible this happened where those countries were not affected? How many times has this happened when certain countries was not affected?
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08-12-2018 , 11:23 PM
New tourney idea: If you get disconnected for half an hour and someone steals all your blinds and antes, you should be able to UNFOLD all the hands that would have won.
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08-12-2018 , 11:40 PM
Quote:
Originally Posted by HussHussMully

So unless PokerStars now has something automated built in (which is doubtful BUT they might have some very bright IT guys, or as a backup BI guys who can whip something special up in terms of reporting), refunds are going to take weeks in my opinion if they happen. This would be due to stars having to go in manually and check every stack of every person, of every tournament at the time of the outage.

.....

My opinion they should not have issued ANY refunds yet due to this. Now it will be extremely hard and time consuming (again assuming they don't have some wild automated way to do this) to reconcile because of how many hands were played after the disconnect. The tech team should have acted much faster on this and they should have held off on their TCP until they knew the entire scope of the situation....
If only someone could invent some sort of machine to automatically compute such data and provide all such info for one point of time......
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08-12-2018 , 11:43 PM
Quote:
Originally Posted by JohnecoN89
a lot of years.. but I don't have time for "internet fights" ...
Maybe you didn't understand.. who knows
One more time but slower and use some more vowels.
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08-12-2018 , 11:45 PM
Quote:
Originally Posted by jjjou812
One more time but slower and use less elipses.
FYP, because what you said makes zero sense.
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08-13-2018 , 01:21 AM
I was playing sunday storm and almost doubled up stack (18 k) before the servers got down. when they resumed the game after 45 min my stack was 3 k, and the client crashed again... till now no refund whatsoever.

The most frustrating thing is that these idiots are saying that everything is fine and the refund was made according to their refund policy...
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08-13-2018 , 01:32 AM
bold strategy lets see if it pays off for them..

p.s johnecon hurts my head
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08-13-2018 , 02:52 AM
Which mod exiled this thread to the Internet Poker forum in the middle of the night, and when did Pokerstars tell you to do it?

So wrong, much unethical.
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08-13-2018 , 03:04 AM
I, too, hate it when mods move threads to appropriate forums.
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08-13-2018 , 03:20 AM
Its very complicated situation.
First, don't blame players from the "shady" (wtf?!) countries that were not disconnected. Not their fault, they did nothing wrong. PS cannot simply revert to the point of disconnection to refund from there due to many reasons - you still cannot determine the stacks as there were hands in progress; there were tables with few disconnected players so less hands were affected; there were players disconnected/sitting out due to other reasons etc. The problem is that they allowed the tournaments to run for quite a long time. Given that, they cannot disregard their T&C and cancellation policies just because you don't understand or don't like it. So the refunds had to be done, withdrawals should be allowed otherwise they could face many legal charges as well (all those markets that were not disconnected are regulated - Romania, CZ, Bulgaria etc.).
So what they should/would do is to give bonuses (return buy-in) to all players that are not already refunded who were still in the game around the moment of the disconnect. That would cost them tones of money probably but this is the only right thing they can do...
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08-13-2018 , 03:20 AM
Seems nvg worthy to me tbh. At least as worthy as a thread about the end of a podcast no one listens to (especially when there is a dedicated forum for said podcast).
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08-13-2018 , 04:07 AM
So you say, not a single soul in IT-dept., to block it for all? How could it possible, to come out without proper investigation (not an apology);
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08-13-2018 , 04:40 AM
Here there are two BIG mistakes:

1.-The obvious, the tournament should have been paused

2.-The less obvious, but also as important. Payouts should have been according to ICM (and if it is difficult to make a payout to ICM to a lot of players; then online houses should create a simulation, in order to pay fairly to the players)

It is ridiculous that 2 players receive a large payout than the original payout to the winner
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08-13-2018 , 05:20 AM
Guys, think about the poker ecosystem here. Some might say""But F358 the pros""
By letting this happen will give players with lesser skill level be on a even playing field ad get even payouts as the other pros normally get, therefore those recs will stick around longterm, thinking they can get these payouts on a regular basis. Pokerstars s just wanting to take a little from the rich and give to the lower men. Its n good taste, so pros quit flippiing out, you had it far too good for far too long anyway!
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08-13-2018 , 05:58 AM
Quote:
Originally Posted by WhatsUpGuys
Guys, think about the poker ecosystem here. Some might say""But F358 the pros""
By letting this happen will give players with lesser skill level be on a even playing field ad get even payouts as the other pros normally get, therefore those recs will stick around longterm, thinking they can get these payouts on a regular basis. Pokerstars s just wanting to take a little from the rich and give to the lower men. Its n good taste, so pros quit flippiing out, you had it far too good for far too long anyway!
Why did u asume that only rich/ regs got rekt? everybody lost money except players from few countries
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08-13-2018 , 06:18 AM
Quote:
Originally Posted by Michael Buble
Romanians stealing other peoples money, what else is new. Wouldn't have expected it from Belgians though.
You wouldn't have expected from Belgians because you are already biased towards Romanians. This is exactly how stupidity sounds.
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08-13-2018 , 06:57 AM
Quote:
Originally Posted by GeoStrategy
Why did u asume that only rich/ regs got rekt? everybody lost money except players from few countries
Prolly because Romania is a 3rd world country and everybody is poor. That 20k is like a three years salary there. Belgium is just a smokescreen for this situation.
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08-13-2018 , 07:05 AM
What is with all the racism on this thread? Its like just romanians or bulgarians or whathever would have started chipping up when everyone else sits out.
The questions is what would YOU have done in this situattion, be honest with yourself and see the answer. If the answer is that you would have sitout with the rest of the players instead of taking advantage of the sittuation then i bow for you, but realise youre the 1%
And the 1% would never make racist comments about anyone. Also youre insulting millions of people based on your perception about the world, and it shows youre living in a world of fear, or in a world where you believe yourself to be superior just because you were born somewhere that offers more posibilities to succed on the materialistic plane, but by these comments it shows you are lost on your humanitarian and spiritual plane, and this type of thinking its the cause of the world we live in its in the state it is, so in essence you are the poor one.
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08-13-2018 , 07:29 AM
Quote:
Originally Posted by Michael Buble
I want a statement from Negreanu NOW! I trusted him when he said Stars was a fair company! He has to be held accountable!
Quote:
Originally Posted by JohnecoN89
Kelvis, the problem actually wasn't the "server maintenance".

The problem is that they didn't pause the games for 1 HOUR!
So guys from Romania & Belgium & 1-2 other countries STOLE our money!

And the refund we got back is ridiculous.
What exactly the players who were able to play did wrong? If you are somehow able to connect and see some others are able to play, what would you do? Keep sitting out to be 'honorable' and let the less honorable steal your blinds? **** no, 99% of us would do the same and there is nothing wrong with it.

Only wrong done is by PokerStars by doing this ******ed refunding.
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