I mean I have no clue whats going on
I will paste here some emails I got:
W dniu 2021-09-15 18:07:50 użytkownik
security@starsaccount.eu napisał:
Hello Milosz,
Thanks for reaching out.
In line with our internal security processes, we carry out periodic business risk assessments on randomly selected accounts.
Your account didn't pass this recent screening process for casino games. For this reason, we've restricted your ability to play casino games. However, your account remains open and you can still enjoy our other products.
I asked what about my money? Can I get it back?
REPLY:
Hello Milosz,
Thanks for reaching out,
In order to cashout your funds. Please send the requested documents.
A copy of a valid government issued photo ID.
A copy of a current consumption bill (telephone, gas, water bill or similar) showing your name, address and the date of the bill (the bill must not be older than 3 months). If you do not have a consumption bill, an account statement showing your name and address is sufficient. We cannot accept screenshots from mobile devices or bank statements from online banks such as Revolut Monese Monzo Atom N26 Pockit Ltd etc.
A copy of a current bank statement from the account to which the payment was made.
If you are sending us a bank statement or a copy of a card, please keep the following information in mind:
PCI COMPLIANCE:
As a part of our continued efforts to protect the security of our customer data and continued compliance commitment towards the Payment Card Industry Data Security Standard (PCI DSS), ensure that only the first 6 and last 4 digits of your card number(s) are visible. All other digits must be protected (masked or covered) rendered not readable. Do not send a copy of the back of your credit/debit card(s).
If you only receive online bank statements, you can send a screenshot of your statement. Ensure the card number (only the first 6 and last 4 digits visible), your current address, your name, and a recent date are visible. The image taken must be of the entire screen because the URL (the address of a web page on the internet) must be visible.
If the credit/debit card numbers do not appear on your bank statement, send us a sample showing the most recent transactions to your account.
You can upload your files via our desktop software, mobile app, or website. Once we receive and review them, we'll notify you.
After that I send all the mentioned documents and I got anwser:
Hello ,
Your account is undergoing a standard security check.
The purpose of these checks is to know our players and to establish that they are legitimate. This process ensures that our site remains a safe and secure environment.
Please fill in the form attached to this email and, once you've done it, email it to us along with any of the requested supporting documents to:
cdd@starsaccount.eu
We understand that each player is unique and may have trouble obtaining certain documents. If this is the case, we'll try to assist you with an acceptable alternative option.
The supporting documents we need are:
A clear copy of your valid government-issued photo ID or passport (front and back).
A clear copy of your most recent utility bill (telephone, gas, water, etc.) showing your name, address, and statement date (no older than 3 months). Alternatively, if you don't have access to a utility bill, we'll accept a bank statement displaying your name and street address. For the purpose of verifying your address, we can't bank statements from online banks such as Revolut, Monese, Monzo, Atom, N26, Pockit Ltd, etc.
Last 3 payslips from your current employer.
A bank statement showing the last 3 credits coming from your employer.
Proof of ownership of registered Ecopayz and Neteller accounts
And in the diferent email I got Account Funding Confirmation. They ask my where I work, how long, how much do i make? Is it normal? Im little affraid to telling those things since online poker in Poland is illegal. Also for me its doesnt matter since for poker I only use money that I earned playing poker so my sallary has nothing to do. In past when I was fulltime pro I was using bigger amounts and it was never a problem.
Does anyone had similar problem?