Hello

I don't know if i opened this thread were i supposed to do it.I'm new at 2+2 forum.I read on the internet some cases involving PokerStars and many of them were posted here on this forum.

This is my story:

I have opened an account at PokerStars in april 2019,i sent my documents to verify my account and after they confirmed my ID I started to deposit on PokerStars.I constantly deposit around 100$ and played Bounty Builders.Ex:44$,33$ Bounty Builders.I think i played every week since i opened the account,i think i had a pause only in summer time.

In 27.january.2020 i had won the Hotter 7.50$ for 2983$.

You can see it here.

PokerStars Tournament #2784413195, No Limit Hold'em
Buy-In: $6.69/$0.81 USD
3545 players
Total Prize Pool: $23716.05 USD
Tournament started 2020/01/27 0:15:00 EET [2020/01/26 17:15:00 ET]


Dear _INVEST!GATOR_,

You finished the tournament in 1st place. Congratulations!
A $0.00 USD award was credited to your Stars Account upon reaching the money, and the remaining $2,983.27 USD award was credited when you finished the tourney.


Thank you for playing at PokerStars. We hope you had fun!


Things were going nice,i withdraw around 2000$ without any problems.
Then in 10.february.2020 i registered to a Bounty Builder Series(tounament nr 2786907211) Buy in 55$ and i have finished it on 1st place for 14.673$.
Then i wanted to withdraw 1500$ but i got a email saying i need to sent again ID photo and proof of adress.this happened at 6 in the morning when i finished the mtt.Then the next day when i wanted to log in on my account i received the message that my aacount is frozen and please contact the email that they said.
Ok.Then i mailed them about the problem and they replied with this:

Hello Camelia,

After an initial investigation, it came to our attention that it is possible that the following accounts were accessed by other players and not by the right holders. In order to collect your answers, we ask that you explain the relationship with the accounts below:

'DonYayYY'
'Catalin86'

Please elaborate the answers. An answer such as 'are only friends or relatives' will not be enough. Please provide us with specific details such as their name or the nature of the relationship they have with you. In addition, please answer the following questions:

Were any of the accounts listed by anyone other than the right holders accessed?
Have you ever accessed or played with another Stars Account other than your account? If yes, please provide details.
Did you allow someone else to use your account? If yes, please provide details.
Do you have any other information you would like us to consider?
Our records are accurate and we ask for your cooperation to resolve this issue promptly. An explanation that is not in accordance with our data or any attempt to hide the situation will result in the permanent suspension of the account

Please reply within 48 hours. If we do not receive a response within this time frame, we will take appropriate action without your input.

Thank you for your cooperation.

Respectfully,

Erika
Integrity Games Games

I mailed them that i dont know who those accounts are, i dont have any kind of relationship with those players.

Then there were weeks without a response from them,i have send many mails and they said there are busy and i need to wait.

Then in march i received a mail from them that they will call my by phone and that i need to give them an hour when to call and a phone number.which i did because i wanted to solve this problem.
In 9 march a romania pokerstars agent called me (I'm based in ROMANIA) and we spoke at the phone for around 25 minutes,and i answered his questions about my account.
Then after 2 days i mailed them again and they said that i need to wait maximum 72 hours because the phone call conversation needs to be translated into english.OK i said.
3 weeks have passed and no mail from them.
I mailed them again a couple of emails because my patience was low.Then they said that the phone conversation was translated and sorry about the delays,but i still have to wait because im on big list of query and it takes time get to it.
I then send them more mails and no response.Then on 14 april i got this disturbing mail:


Hello Camelia,

The review of your Stars Account is now complete.

We have concluded that your account was used in breach of the following extract of our Terms of Service:

The creation of multiple accounts is prohibited on our site. The Terms of Service which you agreed to abide by when you opened your Stars Account, in particular, section 10 under 'SECURITY AND YOUR ACCOUNT', state that:

"10.1 A User may only have one User account with The Stars Group and shall only use the Service using such single account. It is prohibited for a User to open multiple accounts with The Stars Group. In the event that The Stars Group becomes aware of additional accounts opened by a User, The Stars Group may close such additional accounts without notice and may confiscate funds held in such accounts."

If you would like to know more information about this policy, please visit:
www.pokerstars.ro/en/poker/room/tos/

We would like to take this opportunity to advise you of our Terms of Service regarding your responsibility as an account owner. As stated in section 10 under 'SECURITY AND YOUR ACCOUNT':

"10.3. The User agrees that he/she is solely responsible for all use of the Service under his/her Login Credentials and that he/she shall not disclose the Login Credentials to any person whatsoever nor permit another person to use the Service via his/her User account.

10.4. The User is obliged to keep his/her Login Credentials secret and confidential at all times and to take all efforts to protect their secrecy and confidentiality. Any unauthorized use of the Login Credentials shall be the sole responsibility of the User and be deemed as his/her use. Any liability therefrom shall be that of the User."

Our full Terms of Service are available at:
http://www.pokerstars.ro/en/poker/room/tos/

You can read our Terms of Service in full at:
www.pokerstars.ro/poker/room/tos/

Our Terms of Service states in the relevant part:

We would like to take this opportunity to advise you of our Terms of Service regarding your responsibility as an account owner. As stated in section 8 under 'BREACH':

"8.1 Without prejudice to any other rights, including the generality of clause 10.3, if a User breaches in whole or in part any provision contained herein, including, without limitation, if any of the following occurs:

a. a User has more than one active account;
b. the name on a User's account with The Stars Group does not match the name on the credit card(s) used to make deposits in that account;
c. you provide incorrect or misleading information to The Stars Group when registering for the Service;
d. you are not of legal age to use the Service;
e. you reside in a jurisdiction where using the Service is prohibited by law;
f. you have allowed or permitted (intentionally or unintentionally) someone else to play using your User account with The Stars Group;
g. you have made chargebacks, and/or denied or reversed any payment made by you in respect of the Service;
h. you have cheated when using the Service including having breached any provision of Clause 5 and/or 10.17;
i. you use the Sites, the Service or your User account in bad faith; or
j. you breach Clause 7 by making statements that are sexually explicit or offensive in the chat facility, including expressions of bigotry, racism, hatred or profanity,

TSG or any other company within the Group which provides services to the User reserves the right, in its unfettered discretion, to take such action as it sees fit, including terminating this Agreement or any other agreement in place with the User, immediately blocking the User's access to the Service or to any other service offered by The Stars Group, terminating such User's account on the Sites or on any other site operated by The Stars Group, seizing all monies held in the User's account on the Sites or on any other site operated by The Stars Group and/or taking legal action against such User."

Our full Terms of Service are available at:
www.pokerstars.ro/en/poker/room/tos/

It is our view that your breach of our Terms of Service caused harm to other players. Consequently, we will be exercising our rights under our Terms of Service. As a result, we advise that:

We will close the accounts that you have used on our site.Indefinitely cease your account activity on our site.Your associates listed as owning the other involved accounts are now barred from playing on our site in the future.Close associates of either yourself or the owners of the other involved accounts may be barred from playing on our site in the future.We trust that this rather lengthy email explains our position on the matter. We believe that this represents a fair outcome that adequately enforces our rules and protects the interests of all players.

You are, unfortunately, no longer welcome to play on our site.

The Terms of Service also outlines the ability to confiscate account assets when fraudulent violations are committed. Due to the impact of your actions, your account assets have been confiscated and will be used to reimburse players affected by unfair play

Do not attempt to create any other accounts as doing so is a violation of our Terms of Service. If we discover a new account it will be closed without notice.

You will be liable for any loss that could occur. Should you circumvent our controls by opening or accessing another account with any of our brands and/or group companies, we reserve the right to confiscate any and all assets contained in the account(s) irrespective of the amount of time it has taken us to identify and confirm the links between the account(s) and/or the account holder(s).

Thank you for your understanding.


Regards,

Erika
Stars Game Integrity

You are receiving this email as a customer of The Stars Group (TSG), who operate brands that are accessed using a Stars Account.




IF SOMEONE CAN HELP IN THIS MATTER,PLEASE DO.

I have done nothing of those things.

Its an abusse from them.I was onestly with them i showed good will since i have my account.i only play with my account.
PLEASE HELP> THANK YOU

See https://forumserver.twoplustwo.com/2...sed+my+account from April 2019.

Is this serious????i see that 2 of those usernames were also posted by that guy.how is this possible??

How can i get in touch with that guy who posted that thread???Pls help

catalin86 hasn't posted since starting but not concluding that thread a year ago, but, strangely, she logged on about 24 hours ago.

I've sent her a PM referring her to your thread, in case she doesn't know you have made it.

It does seem odd that DonYayYY and Catalin86 are still playing, if they are, but maybe they are only now seeing the connections to your account from a year ago?

How can i know if Donyayyy and Catalin86 are still playing?can this be somehow verified with POKERSTARS?

I doubt if PS would give anyone that sort of information. You could try transferring 1c by p2p transfer from one of your other accounts?

Google doesn't give any current information about them, as far as I can see.

What transfer 1c by 2p2 transfer from one of other account?i dont undesrtand

Just kidding. You would have to be guilty as charged to have another account.

(If an attempted p2p transfer is completed, obviously the relevant recipient account is still open.)

Ohh your reffering to Stars acoount player to player transfer.
PokerStars.ro dont have this service.

Another question if you can answer:Is it possible that by using a public wifi could have resulted in my frozen account?Because i also played at PS from internet cafe and public locations.

I would doubt if they ban many accounts and pass the confiscated funds on to the cheated players using only IP addresses as the basis of their suspicions of multi-accounting and fraud. They are almost bound to have a good number of things that they can check and cross-refer, so that very few innocent people are caught up in a mistaken determination that leads to a lot of hassle all round.

For obvious reasons, they will never tell us what they have checked - until an innocent person takes them to court over an erroneous confiscation.

Camy1987 or Catalin86 whatever.... stop lying. Pokerstars can see your hardware ID and of course your IP. You can say goodbye to your money! You must have opened a new account under your friend or family name after a ban.... or you are underage.
You write exactly the same as catalin86 in that topic that Mike Haven provided. Maybe you better press space after a dot? So it doesn't stand out?

Got mail from PS.everything sorted out.thanks everyone. Thank you PS.

how the shift in outcome be that extreme?

from a complete ban and confiscation of funds, to everything being fine again?

wtf

WHAT a stupid ***** moron.making ******ed accusation like other et on thread. I had a seriuos OP here and idiots like you and others does iidiot guessings. The moderator too was making the smart guy with me.******s

I would drink a beer or ten if I were you! You just got 14k back from PS in one day that you started this thread on 2+2...... Most people have to wait a few week/months for a response from PS. No need to be angry. I'm happy for you!