hey fellas
i requested pokerstars to close my account and withdraw my money as im not playing poker for more than 10years already and im in need of my money to pay my bills now. they then froze my account and it seems like they dont want to pay out my money. we are talking about around 40000$.
they always just send some automated email that the case is being processed and that they will notify me when the security procedure is done.
it has been 3 months and numerous emails and documents already and i still dont have my money.
ive sent all the required documents and details they needed like bank statement with name iban bic no older than 3months, proof of origin of funds which was from another pokerplatform and through neteller, id and whatsoever.
its my money and i wont and cant play poker anymore. 'As per your request, we have permanently closed your account. In accordance with our Responsible Gaming policy, it will not be reopened under any circumstances.' so whats left to investigate? never cheated colluded or had another account. in fact barely played at pokerstars.
i have seen a lot of reviews online about this being normal and they are ripping player off their money. ridiculous! soooo many people saying the same:
https://www.trustpilot.com/review/www.pokerstars.com
i also filed a case at mga.org already but read somewhere that they wont do anything unless the platform itself sends the customer to them.
what should i do? posting and pin them in twitter and reddit next? can i get a lawyer and sue them? go talk to the news? its almost 40k$. i am german and live in germany.
thanks for help