Pokerstars account frozen twice in 2 months [Resolved] - Internet Poker

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Pokerstars account frozen twice in 2 months [Resolved]

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01-02-2020 , 11:11 AM

NickNemeth92

centurion

Join Date: Jun 2014 Posts: 125

Hello. Im hoping this post can lead to contact with Stars.

I have had no issues with them in the past, but 2 months ago they froze my account. I wrote an email to support asking why they did it, and they replied within two days that it was a mistake and the account was reopened straight away.

Like 20 days ago it happened again! I had not been playing the site in the period between these two dates. I wrote support again, 18 days ago, but still havent gotten a reply. I sent two more emails like 4 and 2 days ago, but it resulted in nothing.

Any advice on how to make contact when emails doesnt work?

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01-02-2020 , 01:50 PM

AndreasAU79

centurion

Join Date: Nov 2016 Posts: 142

Twitter is probably your best shot (@StarsSupport). They'll need to know your username & they should then find your emails & proceed accordingly. Have they not even requested verification documents when they froze your account? (that was the case for me)

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01-02-2020 , 01:54 PM

KossuKukkula

veteran

Join Date: Jul 2011 Posts: 2,805

Imo they don't reply to emails anymore you need to use the websites form to contact them. Or twitter dm obv.

Last edited by KossuKukkula; 01-02-2020 at 02:01 PM.

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01-02-2020 , 04:48 PM

NickNemeth92

centurion

Join Date: Jun 2014 Posts: 125

Thanks guys. No, no documents requested or anything. The first time it happened they said it was a glitch, obv wondering if its the same thing once again. I tried messaging them on FB as I dont use Twitter. Lets see if that gets me a reply!

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01-02-2020 , 06:15 PM

Bobo Fett

Carpe Diem

Join Date: May 2006 Posts: 57,260

Quote:

Originally Posted by NickNemeth92

Any advice on how to make contact when emails doesnt work?

Well, since you've chosen to post here, perhaps PMing one of the reps here would be a thought.

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01-03-2020 , 10:34 AM

NickNemeth92

centurion

Join Date: Jun 2014 Posts: 125

This is resolved. Got reply and account reinstated straight away like last time after reaching out through Facebook pm. Good advice if others encounter the same issue.

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04-26-2020 , 04:18 PM

Doosan Lee

stranger

Join Date: Apr 2020 Posts: 1

Quote:

Originally Posted by NickNemeth92

Hello nice to meet you

I have a 1.4k in Pokerstars

Recently received emails will be sent manually within 72 hours.

Nothing was solved even after 30 days.

This problem is 10 months old.

Help me to get in touch with pokerstars

My email is leedoosan00@gmail.com

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